The problem of inland freight planning from the perspective of a medium size transport company operating in the EU market is studied. The authors embark on a path to put Information Technologies to work in order to reduce manual overhead and facilitate decision-making within this domain by algorithmically approximating the potential profitability of freight offers based on multiple criteria and shortlisting the most promising offers. Following the Design Science Research approach, the Proof of Concept of IT-enabled decision support solution for logistics companies is delivered and validated. Several strategies for choosing an offer among many for a truck with a given spatio-temporal location are investigated and compared.

Abstract After the COVID-19 breakout, agile teams found themselves in situations that “pure agilists” and textbooks on agile methods had preferred to ignore. Whereas agile mindsets helped them to quickly shift to remote work, mere virtualization of agile practices often proved insufficient, and several challenges emerged. This paper reports on an Action Research project carried out in Lufthansa Systems Poland with the aim of (1) revisiting their ad-hoc actions to adapt to remote work; and (2) elaborating systematic solutions to maintain efficiency in such a setting. With our assistance, the participating teams found measures to mitigate issues posed by the new work environment. They devised an inter-team communication model to improve the effectiveness of information exchange that had declined in the absence of spontaneous, face-to-face communication. Moreover, they employed several other mitigation strategies, including working at least one day per week in the office, keeping webcams on during online meetings, and recapping meetings at the end of a session. Our study largely supports previous findings indicating that Scrum can be effectively applied beyond its comfort zone but also suggests that for adaptations to be successful and comprehensive, they should be developed in a structured manner.

Abstract Despite a wide range of scaling frameworks available, large‐scale agile transformations are not straightforward undertakings. Few organizations have structures in place that fit the predefined workflows – while once one applies an off‐the‐shelf framework outside of its prescribed process, guidance quickly runs out. In this paper, we demonstrate how to instantiate a method configuration process using a lightweight experimental approach embedded in Action Research cycles. The proposed approach was developed to assist practitioners working on a multiple‐team project at Intel Technology Poland to find the right practices to continue their Nexus‐based transformation and integrate their in‐house method into the already established company structures, processes, and routines. In particular, it enabled identifying a series of challenges with scaled practices and coping with those. The challenges ranged from logistical problems, through poor availability of the Product Owner, to lackluster knowledge transfer and a wide array of communication/coordination issues at meetings. The study broadens the current body of knowledge within technology management and the scaled agile method‐tailoring domain. It indicates potential corrective actions that may be taken advantage of by entities that are not inclined, due to organizational constraints, to directly implement an off‐the‐shelf framework. Furthermore, our study demonstrates that a gradual transition to large‐scale agile at the project level (1) is possible with the preservation of traditional command‐and‐control management practices; (2) requires neither middle management involvement nor upfront investment; and (3) does not need to disrupt the continuous delivery of the product.

Abstract This article reports on a domain‐specific software development venture at Nordea. We explore organizational constraints, challenges, and corrective actions undertaken when scaling the agile development approach of their Core Banking Platform program. The fit and required customizations of the rather complex and rigid SAFe framework in a policy‐heavy financial institution are audited against the organic growth of the program. In a qualitative study with three cycles using the Action Research method, both organizational and technical restrictions were tackled jointly with the company employees. Thirty‐four potential solutions were developed—some of which turned out to be dead‐ends. Ultimately, the effectiveness of prior recommendations was tested in a highly challenging implementation environment, and the list of guidelines was extended. We discovered several meeting and collaboration schemes that are not fully aligned with previous reports.