The field of process mining has evolved from discovering single work processes towards providing broad insights into peoples’ work practices. Existing techniques can be used to analyse such work practices, but this can be problematic if the available data is limited to the use of a single IT system or is not captured at the right level of granularity. We propose the use of a personal informatics technique, called Active Window Tracking (AWT), as a new way of gathering data for mining work practices. In this study, we identify the opportunities that this technique brings through a case study within our research group. In particular, we show how AWT helps to: capture previously-unrecorded work activities, expose the relations between work processes, and navigate between different levels of data granularity. The technique, which allows for generating new data as well as complementing existing data, is a valuable asset for the community when it comes to better understanding people’s work practices across individual systems and processes.

In global supply chains, a multitude of public and private organizations collaborate to reach the collective goal of transporting goods from the seller to the buyer. Given the dynamicity of global supply chains it is hard to predict which information is needed by whom at which point in time which often causes service delivery delays. Integrating relevant information, processes and services prevents disruptions in the supply chain and deterioration in service provisioning caused by missing information required for processes that need to be executed to supply services. In this paper, an ontology-based, event-driven architecture is designed for integrating information, processes and services that acts as a mechanism to coordinate service delivery in a global supply chain. The architecture is evaluated in the context of a global supply chain of plastic toys. This illustrates how the events facilitated by the architecture enable the availability of information in time which positively influences the delivery of a barge planning service.