Multimodal chatbots have become one of the major topics for dialogue systems in both research community and industry. Recently, researchers have shed light on the multimodality of responses as well as dialogue contexts. This work explores how a dialogue system can output responses in various modalities such as text and image. To this end, we first formulate a multimodal dialogue response retrieval task for retrieval-based systems as the combination of three subtasks. We then propose three integration methods based on a two-step approach and an end-to-end approach, and compare the merits and demerits of each method. Experimental results on two datasets demonstrate that the end-to-end approach achieves comparable performance without an intermediate step in the two-step approach. In addition, a parameter sharing strategy not only reduces the number of parameters but also boosts performance by transferring knowledge across the subtasks and the modalities.

Intent identification serves as the foundation for generating appropriate responses in personalized question answering (PQA). However, existing benchmarks evaluate only response quality or retrieval performance without directly measuring intent identification capabilities. This gap is critical because without understanding which intents users prioritize, systems cannot generate responses satisfying individual information needs. To address this, we introduce the concept of core intents: intents users prioritize when selecting answers to satisfy their information needs. To evaluate these core intents, we propose IPQA, a benchmark for core Intent identification in Personalized Question Answering. Since users do not explicitly state their prioritized intents, we derive core intents from observable behavior patterns in answer selection, grounded in satisficing theory where users choose answers meeting their acceptance thresholds. We construct a dataset with various domains through systematic filtering, LLM-based annotation, and rigorous quality control combining automated verification with human validation. Experimental evaluations across state-of-the-art language models reveal that current systems struggle with core intent identification in personalized contexts. Models fail to identify core intents from user histories, with performance degrading as question complexity increases.

Language Models (LMs) have been widely used in recommender systems to incorporate textual information of items into item IDs, leveraging their advanced language understanding and generation capabilities. Recently, generative recommender systems have utilized the reasoning abilities of LMs to directly generate index tokens for potential items of interest based on the user's interaction history. To inject diverse item knowledge into LMs, prompt templates with detailed task descriptions and various indexing techniques derived from diverse item information have been explored. This paper focuses on the inconsistency in outputs generated by variations in input prompt templates and item index types, even with the same user's interaction history. Our in-depth quantitative analysis reveals that preference knowledge learned from diverse prompt templates and heterogeneous indices differs significantly, indicating a high potential for complementarity. To fully exploit this complementarity and provide consistent performance under varying prompts and item indices, we propose MVIGER, a unified variational framework that models selection among these information sources as a categorical latent variable with a learnable prior. During inference, this prior enables the model to adaptively select the most relevant source or aggregate predictions across multiple sources, thereby ensuring high-quality recommendation across diverse template-index combinations. We validate the effectiveness of MVIGER on three real-world datasets, demonstrating its superior performance over existing generative recommender baselines through the effective integration of complementary knowledge.

The proliferation of e-commerce has made web shopping platforms key gateways for customers navigating the vast digital marketplace. Yet this rapid expansion has led to a noisy and fragmented information environment, increasing cognitive burden as shoppers explore and purchase products online. With promising potential to alleviate this challenge, agentic systems have garnered growing attention for automating user-side tasks in web shopping. Despite significant advancements, existing benchmarks fail to comprehensively evaluate how well agentic systems can curate products in open-web settings. Specifically, they have limited coverage of shopping scenarios, focusing only on simplified single-platform lookups rather than exploratory search. Moreover, they overlook personalization in evaluation, leaving unclear whether agents can adapt to diverse user preferences in realistic shopping contexts. To address this gap, we present AgenticShop, the first benchmark for evaluating agentic systems on personalized product curation in open-web environment. Crucially, our approach features realistic shopping scenarios, diverse user profiles, and a verifiable, checklist-driven personalization evaluation framework. Through extensive experiments, we demonstrate that current agentic systems remain largely insufficient, emphasizing the need for user-side systems that effectively curate tailored products across the modern web.

Recommender systems suffer from biases that cause the collected feedback to incompletely reveal user preference. While debiasing learning has been extensively studied, they mostly focused on the specialized (calledcounterfactual) test environment simulated by random exposure of items, significantly degrading accuracy in the typical (calledfactual) test environment based on actual user-item interactions. In fact, each test environment highlights the benefit of a different aspect: the counterfactual test emphasizes user satisfaction in the long-terms, while the factual test focuses on predicting subsequent user behaviors on platforms. Therefore, it is desirable to have a model that performs well on both tests rather than only one. In this work, we introduce a new learning framework, calledBias-adaptivePreference distillationLearning (BPL), to gradually uncover user preferences with dual distillation strategies. These distillation strategies are designed to drive high performance in both factual and counterfactual test environments. Employing a specialized form ofteacher-student distillationfrom a biased model, BPL retains accurate preference knowledge aligned with the collected feedback, leading to high performance in the factual test. Furthermore, through self-distillation with reliability filtering, BPL iteratively refines its knowledge throughout the training process. This enables the model to produce more accurate predictions across a broader range of user-item combinations, thereby improving performance in the counterfactual test. Comprehensive experiments validate the effectiveness of BPL in both factual and counterfactual tests.

Recent advancements in Large Language Models (LLMs) have demonstrated exceptional performance across a wide range of tasks, generating significant interest in their application to recommendation systems. However, existing methods have not fully harnessed the potential of LLMs, often constrained by limited input information or failing to fully utilize their advanced reasoning capabilities. To address these limitations, we introduce EXP3RT, a novel LLM-based recommender designed to leverage rich preference information contained in user and item reviews. EXP3RT is basically fine-tuned through distillation from a teacher LLM to perform three key steps in order: (1) preference extraction (2) profile construction, and (3) textual reasoning for rating prediction. EXP3RT first extracts and encapsulates essential subjective preferences from raw reviews, next aggregates and summarizes them according to specific criteria to create user and item profiles. It then generates detailed step-by-step reasoning followed by predicted rating, i.e., reasoning-enhanced rating prediction, by considering both subjective and objective information from user/item profiles and item descriptions. This personalized preference reasoning from EXP3RT enhances rating prediction accuracy and also provides faithful and reasonable explanations for recommendation. Extensive experiments show that EXP3RT outperforms existing methods on both rating prediction and candidate item reranking for top-k recommendation, while significantly enhancing the explainability of recommendation systems.

In specialized fields like the scientific domain, constructing large-scale human-annotated datasets poses a significant challenge due to the need for domain expertise. Recent methods have employed large language models to generate synthetic queries, which serve as proxies for actual user queries. However, they lack control over the content generated, often resulting in incomplete coverage of academic concepts in documents. We introduce Concept Coverage-based Query set Generation (CCQGen) framework, designed to generate a set of queries with comprehensive coverage of the document's concepts. A key distinction of CCQGen is that it adaptively adjusts the generation process based on the previously generated queries. We identify concepts not sufficiently covered by previous queries, and leverage them as conditions for subsequent query generation. This approach guides each new query to complement the previous ones, aiding in a thorough understanding of the document. Extensive experiments demonstrate that CCQGen significantly enhances query quality and retrieval performance.

In recent years, recommender systems have achieved remarkable performance by using ensembles of heterogeneous models. However, this approach is costly due to the resources and inference latency proportional to the number of models, creating a bottleneck for production. Our work aims at transfering the ensemble knowledge of heterogeneous teachers to a lightweight student model using knowledge distillation (KD), reducing inference costs while maintaining high accuracy. We find that the efficacy of distillation decreases when transferring knowledge from heterogeneous teachers. To address this, we propose a new KD framework, named HetComp, that guides the student model by transferring easy-to-hard sequences of knowledge generated from teachers’ trajectories. HetComp uses dynamic knowledge construction to provide progressively difficult ranking knowledge and adaptive knowledge transfer to gradually transfer finer-grained ranking information. Although HetComp improves accuracy, it exacerbates popularity bias, resulting in a high popularity lift. To mitigate this issue, we introduce two strategies that leverage models’ disagreement knowledge (i.e., dissensus) for heterogeneous comparison. Our experiments demonstrate that HetComp significantly enhances distillation quality and the student model’s generalization capabilities. Furthermore, we provide extensive experimental results supporting the effectiveness of our dissensus-based debiasing techniques in mitigating the popularity lift caused by HetComp.

Document retrieval has greatly benefited from the advancements of large-scale pre-trained language models (PLMs). However, their effectiveness is often limited in theme-specific applications for specialized areas or industries, due to unique terminologies, incomplete contexts of user queries, and specialized search intents. To capture the theme-specific information and improve retrieval, we propose to use a corpus topical taxonomy, which outlines the latent topic structure of the corpus while reflecting user-interested aspects. We introduce ToTER (Topical Taxonomy Enhanced Retrieval) framework, which identifies the central topics of queries and documents with the guidance of the taxonomy, and exploits their topical relatedness to supplement missing contexts. As a plug-and-play framework, ToTER can be flexibly employed to enhance various PLM-based retrievers. Through extensive quantitative, ablative, and exploratory experiments on two real-world datasets, we ascertain the benefits of using topical taxonomy for retrieval in theme-specific applications and demonstrate the effectiveness of ToTER.

Unsupervised discovery of stories with correlated news articles in real-time helps people digest massive news streams without expensive human annotations. A common approach of the existing studies for unsupervised online story discovery is to represent news articles with symbolic- or graph-based embedding and incrementally cluster them into stories. Recent large language models are expected to improve the embedding further, but a straightforward adoption of the models by indiscriminately encoding all information in articles is ineffective to deal with text-rich and evolving news streams. In this work, we propose a novel thematic embedding with an off-the-shelf pretrained sentence encoder to dynamically represent articles and stories by considering their shared temporal themes. To realize the idea for unsupervised online story discovery, a scalable framework USTORY is introduced with two main techniques, theme- and time-aware dynamic embedding and novelty-aware adaptive clustering, fueled by lightweight story summaries. A thorough evaluation with real news data sets demonstrates that USTORY achieves higher story discovery performances than baselines while being robust and scalable to various streaming settings.

Recent recommender systems have shown remarkable performance by using an ensemble of heterogeneous models. However, it is exceedingly costly because it requires resources and inference latency proportional to the number of models, which remains the bottleneck for production. Our work aims to transfer the ensemble knowledge of heterogeneous teachers to a lightweight student model using knowledge distillation (KD), to reduce the huge inference costs while retaining high accuracy. Through an empirical study, we find that the efficacy of distillation severely drops when transferring knowledge from heterogeneous teachers. Nevertheless, we show that an important signal to ease the difficulty can be obtained from the teacher’s training trajectory. This paper proposes a new KD framework, named HetComp, that guides the student model by transferring easy-to-hard sequences of knowledge generated from the teachers’ trajectories. To provide guidance according to the student’s learning state, HetComp uses dynamic knowledge construction to provide progressively difficult ranking knowledge and adaptive knowledge transfer to gradually transfer finer-grained ranking information. Our comprehensive experiments show that HetComp significantly improves the distillation quality and the generalization of the student model.

We present a framework SCStory for online story discovery, that helps people digest rapidly published news article streams in real-time without human annotations. To organize news article streams into stories, existing approaches directly encode the articles and cluster them based on representation similarity. However, these methods yield noisy and inaccurate story discovery results because the generic article embeddings do not effectively reflect the story-indicative semantics in an article and cannot adapt to the rapidly evolving news article streams. SCStory employs self-supervised and continual learning with a novel idea of story-indicative adaptive modeling of news article streams. With a lightweight hierarchical embedding module that first learns sentence representations and then article representations, SCStory identifies story-relevant information of news articles and uses them to discover stories. The embedding module is continuously updated to adapt to evolving news streams with a contrastive learning objective, backed up by two unique techniques, confidence-aware memory replay and prioritized-augmentation, employed for label absence and data scarcity problems. Thorough experiments on real and the latest news data sets demonstrate that SCStory outperforms existing state-of-the-art algorithms for unsupervised online story discovery.

Over the past decades, for One-Class Collaborative Filtering (OCCF), many learning objectives have been researched based on a variety of underlying probabilistic models. From our analysis, we observe that models trained with different OCCF objectives capture distinct aspects of user-item relationships, which in turn produces complementary recommendations. This paper proposes a novel OCCF framework, named as ConCF, that exploits the complementarity from heterogeneous objectives throughout the training process, generating a more generalizable model. ConCF constructs a multi-branch variant of a given target model by adding auxiliary heads, each of which is trained with heterogeneous objectives. Then, it generates consensus by consolidating the various views from the heads, and guides the heads based on the consensus. The heads are collaboratively evolved based on their complementarity throughout the training, which again results in generating more accurate consensus iteratively. After training, we convert the multi-branch architecture back to the original target model by removing the auxiliary heads, thus there is no extra inference cost for the deployment. Our extensive experiments on real-world datasets demonstrate that ConCF significantly improves the generalization of the model by exploiting the complementarity from heterogeneous objectives.

Topic taxonomies, which represent the latent topic (or category) structure of document collections, provide valuable knowledge of contents in many applications such as web search and information filtering. Recently, several unsupervised methods have been developed to automatically construct the topic taxonomy from a text corpus, but it is challenging to generate the desired taxonomy without any prior knowledge. In this paper, we study how to leverage the partial (or incomplete) information about the topic structure as guidance to find out the complete topic taxonomy. We propose a novel framework for topic taxonomy completion, named TaxoCom, which recursively expands the topic taxonomy by discovering novel sub-topic clusters of terms and documents. To effectively identify novel topics within a hierarchical topic structure, TaxoCom devises its embedding and clustering techniques to be closely-linked with each other: (i) locally discriminative embedding optimizes the text embedding space to be discriminative among known (i.e., given) sub-topics, and (ii) novelty adaptive clustering assigns terms into either one of the known sub-topics or novel sub-topics. Our comprehensive experiments on two real-world datasets demonstrate that TaxoCom not only generates the high-quality topic taxonomy in terms of term coherency and topic coverage but also outperforms all other baselines for a downstream task.

Identifying outlier documents, whose content is different from the majority of the documents in a corpus, has played an important role to manage a large text collection. However, due to the absence of explicit information about the inlier (or target) distribution, existing unsupervised outlier detectors are likely to make unreliable results depending on the density or diversity of the outliers in the corpus. To address this challenge, we introduce a new task referred to as out-of-category detection, which aims to distinguish the documents according to their semantic relevance to the inlier (or target) categories by using the category names as weak supervision. In practice, this task can be widely applicable in that it can flexibly designate the scope of target categories according to users’ interests while requiring only the target-category names as minimum guidance. In this paper, we present an out-of-category detection framework, which effectively measures how confidently each document belongs to one of the target categories. Our framework adopts a two-step approach, to take advantage of both (i) a discriminative text embedding and (ii) a neural text classifier. The experiments on real-world datasets demonstrate that our framework achieves the best detection performance among all baseline methods in various scenarios specifying different target categories.

With the great success of deep learning in various domains, graph neural networks (GNNs) also become a dominant approach to graph classification. By the help of a global readout operation that simply aggregates all node (or node-cluster) representations, existing GNN classifiers obtain a graph-level representation of an input graph and predict its class label using the representation. However, such global aggregation does not consider the structural information of each node, which results in information loss on the global structure. In this work, we propose structural semantic readout (SSRead) to summarize the node representations at the position-level, which allows to model the position-specific weight parameters for classification as well as to effectively capture the graph semantic relevant to the global structure. Given an input graph, SSRead aims to identify structurally-meaningful positions by using the semantic alignment between its nodes and structural prototypes, which encode the prototypical features of each position. The structural prototypes are optimized to minimize the alignment cost for all training graphs, while the other GNN parameters are trained to predict the class labels. Our experimental results demonstrate that SSRead significantly improves the classification performance and interpretability of GNN classifiers while being compatible with a variety of aggregation functions, GNN architectures, and learning frameworks.

The goal of one-class collaborative filtering (OCCF) is to identify the user-item pairs that are positively-related but have not been interacted yet, where only a small portion of positive user-item interactions (e.g., users' implicit feedback) are observed. For discriminative modeling between positive and negative interactions, most previous work relied on negative sampling to some extent, which refers to considering unobserved user-item pairs as negative, as actual negative ones are unknown. However, the negative sampling scheme has critical limitations because it may choose "positive but unobserved" pairs as negative. This paper proposes a novel OCCF framework, named as BUIR, which does not require negative sampling. To make the representations of positively-related users and items similar to each other while avoiding a collapsed solution, BUIR adopts two distinct encoder networks that learn from each other; the first encoder is trained to predict the output of the second encoder as its target, while the second encoder provides the consistent targets by slowly approximating the first encoder. In addition, BUIR effectively alleviates the data sparsity issue of OCCF, by applying stochastic data augmentation to encoder inputs. Based on the neighborhood information of users and items, BUIR randomly generates the augmented views of each positive interaction each time it encodes, then further trains the model by this self-supervision. Our extensive experiments demonstrate that BUIR consistently and significantly outperforms all baseline methods by a large margin especially for much sparse datasets in which any assumptions about negative interactions are less valid.

The capability of reliably detecting out-of-distribution samples is one of the key factors in deploying a good classifier, as the test distribution always does not match with the training distribution in most real-world applications. In this work, we present a deep multi-class data description, termed as Deep-MCDD, which is effective to detect out-of-distribution (OOD) samples as well as classify in-distribution (ID) samples. Unlike the softmax classifier that only focuses on the linear decision boundary partitioning its latent space into multiple regions, our Deep-MCDD aims to find a spherical decision boundary for each class which determines whether a test sample belongs to the class or not. By integrating the concept of Gaussian discriminant analysis into deep neural networks, we propose a deep learning objective to learn class-conditional distributions that are explicitly modeled as separable Gaussian distributions. Thereby, we can define the confidence score by the distance of a test sample from each class-conditional distribution, and utilize it for identifying OOD samples. Our empirical evaluation on multi-class tabular and image datasets demonstrates that Deep-MCDD achieves the best performances in distinguishing OOD samples while showing the classification accuracy as high as the other competitors.

Providing accurate recommendations to newly joined users (or potential users, so-called cold-start users) has remained a challenging yet important problem in recommender systems. To infer the preferences of such cold-start users based on their preferences observed in other domains, several cross-domain recommendation (CDR) methods have been studied. The state-of-the-art Embedding and Mapping approach for CDR (EMCDR) aims to infer the latent vectors of cold-start users by supervised mapping from the latent space of another domain. In this paper, we propose a novel CDR framework based on semi-supervised mapping, called SSCDR, which effectively learns the cross-domain relationship even in the case that only a few number of labeled data is available. To this end, it first learns the latent vectors of users and items for each domain so that their interactions are represented by the distances, then trains a cross-domain mapping function to encode such distance information by exploiting both overlapping users as labeled data and all the items as unlabeled data. In addition, SSCDR adopts an effective inference technique that predicts the latent vectors of cold-start users by aggregating their neighborhood information. Our extensive experiments on different CDR scenarios show that SSCDR outperforms the state-of-the-art methods in terms of CDR accuracy, particularly in the realistic settings that a small portion of users overlap between two domains.

More and more data need to be processed or analyzed within mobile devices for efficiency or privacy reasons, but performing machine learning tasks with large data within the devices is challenging because of their limited memory resources. For this reason, disk-based machine learning methods have been actively researched, which utilize storage resources without holding all the data in memory. This paper proposes D-MC2, a novel disk-based matrix completion method that (1) supports incremental data update (i.e., data insertion and deletion) and (2) spills both data and model to disk when necessary; these functionalities are not supported by existing methods. First, D-MC2 builds a two-layered index to efficiently support incremental data update; there exists a trade-off relationship between model learning and data update costs, and our two-layered index simultaneously optimizes the two costs. Second, we develop a window-based stochastic gradient descent (SGD) scheduler to efficiently support the dual spilling; a huge amount of disk I/O is incurred when the size of model is larger than that of memory, and our new scheduler substantially reduces it. Our evaluation results show that D-MC2 is significantly more scalable and faster than other disk-based competitors under the limited memory environment. In terms of the co-optimization, D-MC2 outperforms the baselines that only optimize one of the two costs up to 48x. Furthermore, the window-based scheduler improves the training speed 12.4x faster compared to a naive scheduler.

Tensor completion is the task of completing multi-aspect data represented as a tensor by accurately predicting missing entries in the tensor. It is mainly solved by tensor factorization methods, and among them, Tucker factorization has attracted considerable interests due to its powerful ability to learn latent factors and even their interactions. Although several Tucker methods have been developed to reduce the memory and computational complexity, the state-of-the-art method still 1) generates redundant computations and 2) cannot factorize a large tensor that exceeds the size of memory. This paper proposes FTcom, a fast and scalable Tucker factorization method for tensor completion. FTcom performs element-wise updates for factor matrices based on coordinate descent, and adopts a novel caching algorithm which stores frequently-required intermediate data. It also uses a tensor file for disk-based data processing and loads only a small part of the tensor at a time into the memory. Experimental results show that FTcom is much faster and more scalable compared to all other competitors. It significantly shortens the training time of Tucker factorization, especially on real-world tensors, and it can be executed on a billion-scale tensor which is bigger than the memory capacity within a single machine.