Decentralizing the governance of social computing systems to communities promises to empower them to make independent decisions, with nuance and in context. Yet, communities do not govern in isolation. Many problems communities face are common, or move across their boundaries. We propose designing for inter-community governance: mechanisms that support relationships between communities toward coordinating on governance issues. Drawing from workshops with 24 individuals on decentralized, community-run social media, we present six challenges in designing for inter-community governance surfaced through ideas discussed in workshops. These ideas come together as an ecosystem of resources and tools that highlight three key principles for design: modularity, forkability, and polycentricity. We end with a discussion of how workshop ideas might be implemented in future work aiming to support community governance in social computing more broadly.

Knowledge gaps often arise during communication due to diverse backgrounds, knowledge bases, and vocabularies. With recent LLM developments, providing real-time knowledge support is increasingly viable, but is challenging due to shared and individual cognitive limitations (e.g., attention, memory, and comprehension) and the difficulty in understanding the user's context and internal knowledge. To address these challenges, we explore the key question of understanding how people want to receive real-time knowledge support. We built StopGap -- a prototype that provides real-time knowledge support for explaining jargon words in videos -- to conduct a design probe study (N=24) that explored multiple visual knowledge representation formats. Our study revealed individual differences in preferred representations and highlighted the importance of user agency, personalization, and mixed-initiative assistance. Based on our findings, we map out six key design dimensions for real-time LLM knowledge support systems and offer insights for future research in this space.

Amid rising concerns over moderation, algorithmic control, and platform governance on centralized social media, people are increasingly turning to decentralized alternatives like Mastodon to regain control over their feeds. This shift offers new opportunities to understand how people perceive and curate their feeds. We conducted a two-part study with 21 Mastodon users: first, interviews exploring how they perceive and manage their feeds; and second, a design probe study using BRAIDS.SOCIAL, a web-based feed curation prototype informed by the first part of our initial findings. We learned how seamful design can increase people's trust in algorithmic curation, and surfaced trade-offs people navigate between machine learning-based and rule-based filtering approaches. We also identify a core design tension in decentralized platforms: whether to support personalization through new applications or extensions layered atop existing ones.

Beyond the well-known giants like Uber Eats and DoorDash, there are hundreds of independent food delivery platforms in the United States. However, little is known about the sociotechnical landscape of these "indie'' platforms. In this paper, we analyzed these platforms to understand why they were created, how they operate, and what technologies they use. We collected data on 495 indie platforms and detailed survey responses from 29 platforms. We found that personalized, timely service is a central value of indie platforms, as is a sense of responsibility to the local community they serve. Indie platforms are motivated to provide fair rates for restaurants and couriers. These alternative business practices differentiate them from mainstream platforms. Though indie platforms have plans to expand, a lack of customizability in off-the-shelf software prevents independent platforms from personalizing services for their local communities. We show that these platforms are a widespread and longstanding fixture of the food delivery market. We illustrate the diversity of motivations and values to explain why a one-size-fits-all support is insufficient, and we discuss the siloing of technology that inhibits platforms' growth. Through these insights, we aim to promote future HCI research into the potential development of public-interest technologies for local food delivery.

This paper examines the sociotechnical infrastructure of an “indie” food delivery platform. The platform, Nosh, provides an alternative to mainstream services, such as Doordash and Uber Eats, in several communities in the Western United States. We interviewed 28 stakeholders including restauranteurs, couriers, consumers, and platform administrators. Drawing on infrastructure literature, we learned that the platform is a patchwork of disparate technical systems held together by human intervention. Participants join this platform because they receive greater agency, financial security, and local support. We identify human intervention’s key role in making food delivery platform users feel respected. This study provides insights into the affordances, limitations, and possibilities of food delivery platforms designed to prioritize local contexts over transnational scales.