Most of the current business services are accessed by traditional mechanisms of communication like calls to customer service centers, web forms or by email. Today's mobile technologies allow the consumption of those services transparently and anonymously inviting users to participate actively, anytime and anywhere, and without disrupting their daily activities. In this paper we present the preliminary results from a collaboration project between Wiesbaden's waste disposal services (ELW), Wiesbaden Council and the RheinMain University of Applied Sciences. The project aims to promote the participation of the citizens to quickly and easily report illegal garbage in the area of Wiesbaden, Germany. Applying a user centered approach; we were able to analyze the current internal business process to properly design the new processes that satisfy the user and business requirements. Based on the experience and knowledge of the people involved in the garbage collection process chain, we created a custom architecture for a mobile app and an interface to an existing backend system that allows citizens to create and send reports from mobile devices.