New requirements may unfold as users gain proficiency in software usage, leading to software development that end-users can tailor to fit their demands. In this context, from a literature review, we got additional information on studies addressing tailoring software by end-users. We retrieved 42 studies from 1997 to 2020, encompassing 63 authors and 1579 references. We conducted a bibliometric analysis to examine the topic in which we applied co-authorship, co-citation, and bibliographic coupling methods. Regarding the results, we identified the clusters of authors that constitute the social and intellectual structure of the topic. In addition, we characterized the clusters’ production according to their outputs as design approaches, quality in tailorable systems, design environments, design for a new user experience, EUD-like environments challenges and findings, EUD frameworks, and EUD environments. Finally, the approach adopted can be extended to other fields, providing researchers with a structured overview of scientific outputs.

Abstract The social interaction restrictions imposed by COVID-19 required academic researchers to rethink the design of their research projects, especially those that involved human interaction. Considering this scenario, we report here the experience of conducting four studies in Human–Computer Interaction research projects that were adapted to be executed remotely: a focus group study, a communicability evaluation study, a speculative design study and a user observation study. Considering how the studies were planned, executed and analysed, we reflect on the adaptations needed, and lessons related to our experiences. From these lessons, we believe that, even after all the pandemic restrictions are lifted, we may continue conducting at least part of our research studies remotely to increase our geographical reach, reduce costs and facilitate data capture.