The goal of service recovery is to make immediate response when service failures result in customer dissatisfaction or complaints. However, it is difficult to detect service failures and customer dissatisfactions easily because customers might not express their true reception. Hence, this study builds a logistical regression model to detect the effectiveness of service and provide service recovery suggestions when customer satisfaction level is not achieved. A health management motion sport game is applied to present the proposed method. An experiment is conducted to collected objective physiological data (e.g., heart rate, blood pressure) and subjective user ratings of perceived exertion after the sport game. The contribution of this study mainly focuses on the usage of the logistical regression model built to assure the effectiveness of exercise. Hence, the users can follow the results of the suggestions, which are in accordance with different effectiveness of exercise, suited for them to effectively maintain good health status.

This research aimed to evaluate an approach of measuring, monitoring and auditing the usability of health care product. Based on the ergonomic perspective and principles, the interactions of the user and motion sports will be studied by using physiological data that gathered by heart rate sensor and eye tracker. Furthermore, the questionnaires used in this research are integrated from the proposed questionnaires as well as applied to reveal the subjective cognition of product usability. This research made use and analyzed the objective and subjective data simultaneously so as to gain more insightful information of users, where we took physiological data as objective data and questionnaire result as subjective data. Therefore, we considered that using eye activity data, heart rate data, mental workload data and questionnaires data was a complete and detailed approach to evaluate usability. Furthermore, we can provide advices for improving the usability based on the result of the proposed method by this research.