Conversational Recommender Systems (CRSs) are extensively applied in e-commercial platforms that recommend items to users. To ensure accurate recommendation, agents usually ask for users' preferences towards specific product attributes which are pre-defined by humans. In e-commercial platforms, however, the number of products easily reaches to billions, making it prohibitive to pre-define decisive attributes for efficient recommendation due to the lack of substantial human resources and the scarce domain expertise. In this work, we present AliMeMOSAIC, a novel knowledge mining and conversational assistance framework that extracts core product attributes from massive dialogue corpora for better conversational recommendation experience. It first extracts user-agent interaction utterances from massive corpora that contain product attributes. A Joint Attribute and Value Extraction (JAVE) network is designed to extract product attributes from user-agent interaction utterances. Finally, AliMeMOSAIC generates attribute sets that frequently appear in dialogues as the target attributes for agents to request, and serve as an assistant to guide the dialogue flow. To prove the effectiveness of AliMeMOSAIC, we show that it consistently improves the overall recommendation performance of our CRS system. An industrial demonstration scenario is further presented to show how it benefits online shopping experiences.

Conversational recommender systems ( CRS s) aim to understand the information needs and preferences expressed in a dialogue to recommend suitable items to the user. Most of the existing conversational recommendation datasets are synthesized or simulated with crowdsourcing, which has a large gap with real-world scenarios. To bridge the gap, previous work contributes a dataset E-ConvRec, based on pre-sales dialogues between users and customer service staff in E-commerce scenarios. However, E-ConvRec only supplies coarse-grained annotations and general tasks for making recommendations in pre-sales dialogues. Different from it, we use real user needs as a clue to explore the E-commerce conversational recommendation in complex pre-sales dialogues, namely user needs-centric E-commerce conversational recommendation (UNECR).

To reduce the customer service pressure of small and medium-sized enterprises, we propose an intelligent cloud customer service system, called IntelliTag. Unlike traditional customer service, a cloud service based system has difficulty in collecting user personal information. Therefore, we add a tag recommendation function to quickly capture the user's question intent by clicking on the tags. Specifically, IntelliTag is elaborately designed with the consideration of the following three aspects. First, how to mine high-quality tags is a challenging problem. Second, in the tag recommendation tasks, we have multifarious data types and relations that are used to build a sequential recommendation model. Finally, system implementation and deployment also need to be carefully designed to satisfy online service requirements. In this paper, we show the details of data construction, model designs, system implementation and deployment, and the empirical results compared with several state-of-the-art methods. Nowadays, our IntelliTag has already supported hundreds of thousands of enterprises and millions of users in our industrial production environment.

With the rapid growth of internet finance and the booming of financial lending, the intelligent calling for debt collection in FinTech companies has driven increasing attention. Nowadays, the widely used intelligent calling system is based on dialogue flow, namely configuring the interaction flow with the finite-state machine. In our scenario of debt collection, the completed dialogue flow contains more than one thousand interactive paths. All the dialogue procedures are artificially specified, with extremely high maintenance costs and error-prone. To solve this problem, we propose the behavior-cloning-based collection robot framework without any dialogue flow configuration, called two-stage behavior cloning (TSBC). In the first stage, we use multi-label classification model to obtain policies that may be able to cope with the current situation according to the dialogue state; in the second stage, we score several scripts under each obtained policy to select the script with the highest score as the reply for the current state. This framework makes full use of the massive manual collection records without labeling and fully absorbs artificial wisdom and experience. We have conducted extensive experiments in both single-round and multi-round scenarios and showed the effectiveness of the proposed system. The accuracy of a single round of dialogue can be improved by 5%, and the accuracy of multiple rounds of dialogue can be increased by 3.1%.

With the rapid growth of B2B (Business-to-Business), how to efficiently respond to various customer questions is becoming an important issue. In this scenario, customer questions always involve many aspects of the products, so there are usually multiple customer service agents to response respectively. To improve efficiency, we propose a human-machine cooperation solution called ServiceGroup, where relevant agents and customers are invited into the same group, and the system can provide a series of intelligent functions, including question notification, question recommendation and knowledge extraction. With the assistance of our developed ServiceGroup, the response rate within 15 minutes is improved twice. Until now, our ServiceGroup has already supported thousands of enterprises by means of millions of groups in instant messaging softwares.

Learning sentence similarity is a fundamental research topic and has been explored using various deep learning methods recently. In this paper, we further propose an enhanced recurrent convolutional neural network (Enhanced-RCNN) model for learning sentence similarity. Compared to the state-of-the-art BERT model, the architecture of our proposed model is far less complex. Experimental results show that our similarity learning method outperforms the baselines and achieves the competitive performance on two real-world paraphrase identification datasets.

In this paper, we present a novel spatial and spectral fusion model (SASFM) that uses sparse matrix factorization to fuse remote sensing imagery with different spatial and spectral properties. By combining the spectral information from sensors with low spatial resolution (LSaR) but high spectral resolution (HSeR) (hereafter called HSeR sensors), with the spatial information from sensors with high spatial resolution (HSaR) but low spectral resolution (LSeR) (hereafter called HSaR sensors), the SASFM can generate synthetic remote sensing data with both HSaR and HSeR. Given two reasonable assumptions, the proposed model can integrate the LSaR and HSaR data via two stages. In the first stage, the model learns from the LSaR data a spectral dictionary containing pure signatures, and in the second stage, the desired HSaR and HSeR data are predicted using the learned spectral dictionary and the known HSaR data. The SASFM is tested with both simulated data and actual Landsat 7 Enhanced Thematic Mapper Plus (ETM+) and Terra Moderate Resolution Imaging Spectroradiometer (MODIS) acquisitions, and it is also compared to other representative algorithms. The experimental results demonstrate that the SASFM outperforms other algorithms in generating fused imagery with both the well-preserved spectral properties of MODIS and the spatial properties of ETM+. Generated imagery with simultaneous HSaR and HSeR opens new avenues for applications of MODIS and ETM+.