In the Web 2.0 era, internet users contribute a large amount of online content. Product review is a good example. Since these phenomena are distributed all over shopping sites, weblogs, forums etc., most people have to rely on general search engines to discover and digest others' comments. While conventional search engines work well in many situations, it's not sufficient for users to gather such information. The reasons include but are not limited to: 1) the ranking strategy does not incorporate product reviews' inherent characteristics, e.g., sentiment orientation; 2) the snippets are neither indicative nor descriptive of user opinions. In this paper, we propose a feasible solution to enhance the experience of product review search. Based on this approach, a system named "Improved Product Review Search (IPRS)" is implemented on the ground of a general search engine. Given a query on a product, our system is capable of: 1) automatically identifying user opinion segments in a whole article; 2) ranking opinions by incorporating both the sentiment orientation and the topics expressed in reviews; 3) generating readable review snippets to indicate user sentiment orientations; 4) easily comparing products based on a visualization of opinions. Both results of a usability study and an automatic evaluation show that our system is able to assist users quickly understand the product reviews within limited time.

With the number of online reviews growing rapidly, it is increasingly difficult to digest all the information within limited time. To help users efficiently get concise information about a product, researchers have studied algorithms for automated opinion summarization. However, users might expect to further read detailed high-quality reviews in addition to a review outline. This raises another interesting problem not well studied yet: how to discover high quality product reviews? Previous research examined various properties of a product review to predict its quality. In this paper, we further explore this topic by incorporating another information resource: the behavior of review authors in an e-commerce community. First, we perform a high-level analysis on two kinds of data: product reviews and deal transactions. According to the results of this analysis, three features, including personal reputation, seller degree and expertise degree, are studied to assess the quality of a review from a credibility and expertise perspective. Our analysis shows that these features are strongly related to review quality and that they can help uncover review spamming by sellers. Furthermore, we propose a simulation model based on the above findings. The model is able to generate the basic properties of the review community, especially when the above three features are taken into account.

Article Notes Explorer: entity-based retrieval in shared, semi-structured information spaces Share on Authors: Scott Huffman Price Waterhouse Technology Centre Price Waterhouse Technology CentreView Profile , Catherine Baudin Price Waterhouse Technology Centre Price Waterhouse Technology CentreView Profile Authors Info & Claims CIKM '96: Proceedings of the fifth international conference on Information and knowledge managementNovember 1996 Pages 99–106https://doi.org/10.1145/238355.238452Online:12 November 1996Publication History 2citation295DownloadsMetricsTotal Citations2Total Downloads295Last 12 Months2Last 6 weeks1 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my AlertsNew Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteGet Access