Entity search, i.e., finding the most similar entities to a query entity, faces unique challenges in e-commerce, where product similarity varies across categories and contexts. Traditional embedding-based approaches often struggle to capture nuanced context-specific attribute relevance. In this paper, we present a two-stage approach combining Large Language Model (LLM)-driven attribute graph construction with graph-aware LLM ranking. In the offline stage, we extract structured product attributes from unstructured text, and construct a reusable attribute graph with category-aware schemas. In the online stage, we rank retrieved candidates by reasoning over this structured representation rather than raw text, reducing per-product token usage by 57% while improving ranking precision. Experiments show that our approach outperforms multiple baselines under zero-shot scenarios, achieving a over 5% improvement in average precision without requiring training data, generalizes robustly across diverse product categories, and shows immense potential for real-world deployment.

Digital assistants have become ubiquitous in e-commerce applications, following the recent advancements in Information Retrieval (IR), Natural Language Processing (NLP) and Generative Artificial Intelligence (AI). However, customers are often unsure or unaware of how to effectively converse with these assistants to meet their shopping needs. In this work, we emphasize the importance of providing customers a fast, easy to use, and natural way to interact with conversational shopping assistants. We propose a framework that employs Large Language Models (LLMs) to automatically generate contextual, useful, answerable, fluent and diverse questions about products, via in-context learning and supervised fine-tuning. Recommending these questions to customers as helpful suggestions or hints to both start and continue a conversation can result in a smoother and faster shopping experience with reduced conversation overhead and friction. We perform extensive offline evaluations, and discuss in detail about potential customer impact, and the type, length and latency of our generated product questions if incorporated into a real-world shopping assistant.

Natural Language Processing (NLP) technology plays a key role in e-commerce today, where this technology can be used for a range of tasks, such as improving search results, providing recommendations, and powering virtual assistants. The ECNLP workshop series focuses on NLP and Machine Learning methods for e-commerce, with a focus on applied and fundamental machine learning and NLP methods that can be leveraged in applied settings. The workshop aims to being together researchers from both industry and academia, with the goal of fostering greater knowledge sharing and collaboration between researchers and practitioners in this field.

eCommerce Information Retrieval (IR) is receiving increasing attention in the academic literature and is an essential component of some of the largest web sites (e.g. Airbnb, Alibaba, Amazon, eBay, Facebook, Flipkart, Lowes's, Taobao, Target). SIGIR has for several years seen sponsorship from eCommerce organizations, reflecting the importance of IR research to them. The purpose of this workshop is (1) to bring together researchers and practitioners of eCommerce IR to discuss topics unique to it, (2) to determine how to use eCommerce's unique combination of free text, structured data, and customer behavior data to improve search relevance, and (3) to examine how to build datasets and evaluate algorithms in this domain.

Multi-Task Learning (MTL) is widely-accepted in Natural Language Processing as a standard technique for learning multiple related tasks in one model. Training an MTL model requires having the training data for all tasks available at the same time. As systems usually evolve over time, (e.g., to support new functionalities), adding a new task to an existing MTL model usually requires retraining the model from scratch on all the tasks and this can be time-consuming and computationally expensive. Moreover, in some scenarios, the data used to train the original training may be no longer available, for example, due to storage or privacy concerns.

eCommerce Information Retrieval (IR) is receiving increasing attention in the academic literature and is an essential component of some of the world's largest web sites (e.g. Airbnb, Alibaba, Amazon, eBay, Facebook, Flipkart, Lowe's, Taobao, and Target). SIGIR has for several years seen sponsorship from eCommerce organisations, reflecting the importance of IR research to them. The purpose of this workshop is (1) to bring together researchers and practitioners of eCommerce IR to discuss topics unique to it, (2) to determine how to use eCommerce's unique combination of free text, structured data, and customer behavioral data to improve search relevance, and (3) to examine how to build datasets and evaluate algorithms in this domain. Since eCommerce customers often do not know exactly what they want to buy (i.e. navigational and spearfishing queries are rare), recommendations are valuable for inspiration and serendipitous discovery as well as basket building.

Named Entity Recognition (NER) is a crucial natural language understanding task for many down-stream tasks such as question answering and retrieval. Despite significant progress in developing NER models for multiple languages and domains, scaling to emerging and/or low-resource domains still remains challenging, due to the costly nature of acquiring training data. We propose CycleNER, an unsupervised approach based on cycle-consistency training that uses two functions: (i) sentence-to-entity – S2E and (ii) entity-to-sentence – E2S, to carry out the NER task. CycleNER does not require annotations but a set of sentences with no entity labels and another independent set of entity examples. Through cycle-consistency training, the output from one function is used as input for the other (e.g. S2E → E2S) to align the representation spaces of both functions and therefore enable unsupervised training. Evaluation on several domains comparing CycleNER against supervised and unsupervised competitors shows that CycleNER achieves highly competitive performance with only a few thousand input sentences. We demonstrate competitive performance against supervised models, achieving 73% of supervised performance without any annotations on CoNLL03, while significantly outperforming unsupervised approaches.

Named entity recognition (NER) for Web queries is very challenging. Queries often do not consist of well-formed sentences, and contain very little context, with highly ambiguous queried entities. Code-mixed queries, with entities in a different language than the rest of the query, pose a particular challenge in domains like e-commerce (e.g. queries containing movie or product names). This work tackles NER for code-mixed queries, where entities and non-entity query terms co-exist simultaneously in different languages. Our contributions are twofold. First, to address the lack of code-mixed NER data we create EMBER, a large-scale dataset in six languages with four different scripts. Based on Bing query data, we include numerous language combinations that showcase real-world search scenarios. Secondly, we propose a novel gated architecture that enhances existing multi-lingual Transformers with a Mixture-of-Experts model to dynamically infuse multi-lingual gazetteers, allowing it to simultaneously differentiate and handle entities and non-entity query terms in multiple languages. Experimental evaluation on code-mixed queries in several languages shows that our approach efficiently utilizes gazetteers to recognize entities in code-mixed queries with an F1=68%, an absolute improvement of +31% over a non-gazetteer baseline.

eCommerce Information Retrieval (IR) is receiving increasing attention in the academic literature and is an essential component of some of the world's largest web sites (e.g., Airbnb, Alibaba, Amazon, eBay, Facebook, Flipkart, Lowe's, Taobao, and Target). SIGIR has for several years seen sponsorship from eCommerce organisations, reflecting the importance of IR research to them. The purpose of this workshop is (1) to bring together researchers and practitioners of eCommerce IR to discuss topics unique to it, (2) to determine how to use eCommerce's unique combination of free text, structured data, and customer behavioral data to improve search relevance, and (3) to examine how to build datasets and evaluate algorithms in this domain. Since eCommerce customers often do not know exactly what they want to buy (i.e. navigational and spearfishing queries are rare), recommendations are valuable for inspiration and serendipitous discovery as well as basket building.

eCommerce Information Retrieval (IR) is receiving increasing attention in the academic literature and is an essential component of some of the largest web sites (e.g. Amazon, Alibaba, Taobao, eBay, Airbnb, Target, Facebook). eCommerce organisations consistently sponsor SIGIR, reflecting the importance of IR research to them. This workshop (1) brings together researchers and practitioners of eCommerce IR to discuss topics unique to it, (2) determines how to use eCommerce's unique combination of free text, structured data, and customer behavioral data to improve search relevance, and (3) examines how to build data sets and evaluate algorithms in this domain. Since eCommerce customers often do not know exactly what they want to buy, recommendations are valuable for inspiration, serendipitous discovery and basket building. The theme of this year's eCommerce IR workshop is integrating recommendations into search for eCommerce. In addition to the focus on recommender systems in eCommerce search, Rakuten France is sponsoring a data challenge on taxonomy classification using multi-modal (image, text and structured data) input. The data challenge reflects themes from the 2017--2019 SIGIR workshops.

Conversational systems have improved dramatically recently, and are receiving increasing attention in academic literature. These systems are also becoming adapted in E-Commerce due to increased integration of E-Commerce search and recommendation source with virtual assistants such as Alexa, Siri, and Google assistant. However, significant research challenges remain spanning areas of dialogue systems, spoken natural language processing, human-computer interaction, and search and recommender systems, which all are exacerbated with demanding requirements of E-Commerce.