People suffer from information overload while using digital devices, yet little is known about the interaction of the overload experiences and everyday web behavior. We conducted a large-scale longitudinal observational study (N=277) over seven months. The study combines over 13M passively observed web traces from desktop computers and mobile devices with four waves of surveys measuring the experienced information overload. Our results demonstrate that repetitive, short-duration use of devices (i.e., high sparseness) in online sessions differentiate highly overloaded individuals from others with a large effect. Furthermore, mobile web duration and session sparseness predict increase in the overload. Overall, our results highlight that the web usage duration, the temporal patterns of usage, and the choice of a device are associated with information overload. By highlighting session sparseness as an actionable behavioral signal, our results inform the development of digital well-being tools that nudge users toward healthier interaction patterns and reduce overload.

AI-powered companion chatbots (AICCs) such as Replika are increasingly popular, offering empathetic interactions, yet their psychosocial impacts remain unclear. We examined how engaging with AICCs shaped wellbeing and how users perceived these experiences. First, we conducted a large-scale quasi-experimental study of longitudinal Reddit data, applying stratified propensity score matching and Difference-in-Differences regression. Findings revealed mixed effects—greater grief expression and interpersonal focus, alongside increases in language about loneliness, depression, and suicidal ideation. Second, we complemented these results with 18 semi-structured interviews, which we thematically analyzed and contextualized using Knapp’s relationship development model. We identified trajectories of initiation, escalation, and bonding, wherein AICCs provided emotional validation and social rehearsal but also carried risks of over-reliance and withdrawal. Triangulating across methods, we offer design implications for AI companions that scaffold healthy boundaries, support mindful engagement, support disclosure without dependency, and surface relationship stages—maximizing psychosocial benefits while mitigating risks.

The COVID-19 pandemic has disproportionately impacted the lives of minorities, such as members of the LGBTQ community (lesbian, gay, bisexual, transgender, and queer) due to pre-existing social disadvantages and health disparities. Although extensive research has been carried out on the impact of the COVID-19 pandemic on different aspects of the general population's lives, few studies are focused on the LGBTQ population. In this paper, we develop and evaluate two sets of machine learning classifiers using a pre-pandemic and a during-pandemic dataset to identify Twitter posts exhibiting minority stress, which is a unique pressure faced by the members of the LGBTQ population due to their sexual and gender identities. We demonstrate that our best pre- and during-pandemic models show strong and stable performance for detecting posts that contain minority stress. We investigate the linguistic differences in minority stress posts across pre- and during-pandemic periods. We find that anger words are strongly associated with minority stress during the COVID-19 pandemic. We explore the impact of the pandemic on the emotional states of the LGBTQ population by adopting propensity score-based matching to perform a causal analysis. The results show that the LGBTQ population have a greater increase in the usage of cognitive words and worsened observable attribute in the usage of positive emotion words than the group of the general population with similar pre-pandemic behavioral attributes. Our findings have implications for the public health domain and policy-makers to provide adequate support, especially with respect to mental health, to the LGBTQ population during future crises.

The Papageno effect concerns how media can play a positive role in preventing and mitigating suicidal ideation and behaviors. With the increasing ubiquity and widespread use of social media, individuals often express and share lived experiences and struggles with mental health. However, there is a gap in our understanding about the existence and effectiveness of the Papageno effect in social media, which we study in this paper. In particular, we adopt a causal-inference framework to examine the impact of exposure to mental health coping stories on individuals on Twitter. We obtain a Twitter dataset with ∼ 2M posts by ∼ 10K individuals. We consider engaging with coping stories as the Treatment intervention, and adopt a stratified propensity score approach to find matched cohorts of Treatment and Control individuals. We measure the psychosocial shifts in affective, behavioral, and cognitive outcomes in longitudinal Twitter data before and after engaging with the coping stories. Our findings reveal that, engaging with coping stories leads to decreased stress and depression, and improved expressive writing, diversity, and interactivity. Our work discusses the practical and platform design implications in supporting mental wellbeing.

OBJECTIVE: The COVID-19 pandemic has significantly impacted daily activity rhythms and life routines with people adjusting to new work schedules, exercise routines, and other everyday life activities. This study examines temporal changes in daily activity rhythms and routines during the COVID-19 pandemic, emphasizing disproportionate changes among working adult subgroups. MATERIALS AND METHODS: In June 2021, we conducted a year-long study to collect high-resolution fitness tracker data and questionnaire responses from 128 working adults. Questionnaire data were analyzed to explore changes in exercise and work routines during the pandemic. We build temporal distributions of daily step counts to quantify their daily movement rhythms, then measure their consistency over time using the inverse of the Earth mover's distance. Linear mixed-effects models were employed to compare movement rhythm variability among subpopulations. RESULTS: During the pandemic, our cohort exhibited a shift in exercise routines, with a decrease in nonwalking physical exercises, while walking remained unchanged. Migrants and those living alone had less consistent daily movement rhythms compared to others. Those preferring on-site work maintained more consistent daily movement rhythms. Men and migrants returned to work more quickly after pandemic restriction measures were eased. DISCUSSION: Our findings quantitatively show the pandemic's unequal impact on different subpopulations. This study opens new research avenues to explore why certain groups return to on-site work, exercise levels, or daily movement rhythms more slowly compared to prepandemic times. CONCLUSIONS: Considering the pandemic's unequal impact on subpopulations, organizations and policymakers should address diverse needs and offer tailored support during future crises.

Social media platforms continue to evolve as archival platforms, where important milestones in an individual’s life are socially disclosed for support, solidarity, maintaining and gaining social capital, or to meet therapeutic needs. However, a limited understanding of how and what life events are disclosed (or not) prevents designing platforms to be sensitive to life events. We ask what life events individuals disclose on a 256 participants’ year-long Facebook dataset of 14K posts against their self-reported life events. We contribute a codebook to identify life event disclosures and build regression models on factors explaining life events’ disclosures. Positive and anticipated events are more likely, whereas significant, recent, and intimate events are less likely to be disclosed on social media. While all life events may not be disclosed, online disclosures can reflect complementary information to self-reports. Our work bears practical and platform design implications in providing support and sensitivity to life events.