Verbatim feedback constitutes a valuable repository of user experiences, opinions, and requirements, crucial for data engineering and software development. Extracting meaningful insights from large-scale feedback data presents a significant challenge. This paper introduces Allhands, an innovative ana-lytic framework that transforms traditional large-scale feedback analysis tasks through a natural language interface, leveraging large language models (LLMs). Allhands performs initial classification and topic modeling on feedback to convert it into a structurally augmented format, enhancing accuracy, robustness and generalization with the aid of LLMs. Subsequently, an LLM-based code-first agent interprets users' diverse natural language questions about the feedback, automatically translates them into executable call of analytic tools or code, and delivers comprehensive multi-modal responses, including text, code, tables, and images. This eliminates the need for developing individual feedback analytic tools for each request, reducing human effort and making the system more accessible and flexible to users. We evaluate Allhands across three diverse feedback datasets, demonstrating its superior efficacy in all stages of analysis, from classification and topic modeling to providing an “ask me anything” experience with comprehensive, accurate, and human-readable responses. To the best of our knowl-edge, Allhands is the first comprehensive feedback analysis framework supporting diverse and customized insight extraction requirements through a natural language interface.

In-context learning (ICL) and Retrieval-Augmented Generation (RAG) have gained attention for their ability to enhance LLMs' reasoning by incorporating external knowledge but suffer from limited contextual window size, leading to insufficient information injection. To this end, we propose a novel framework to automatically distill large volumes of offline data into interpretable first-order logic rules, which are injected into LLMs to boost their reasoning capabilities. Our method begins by formulating the search process relying on LLMs' commonsense, where LLMs automatically define head and body predicates. Then, we apply Monte Carlo Tree Search (MCTS) to address the combinational searching space and efficiently discover logic rules from data. The resulting logic rules are translated into natural language, allowing targeted knowledge injection and seamless integration into LLM prompts for LLM's downstream task reasoning. We evaluate our framework on public and private industrial tasks, including Natural Language Processing (NLP), time-series, decision-making, and industrial tasks, demonstrating its effectiveness in enhancing LLM's capability over diverse tasks.

Large language models (LLMs) are driving substantial advancements in software engineering, with successful applications like Copilot and Cursor transforming real-world development practices. However, current research predominantly focuses on the early stages of development, such as code generation, while overlooking the post-development phases that are crucial to user experience. To explore the potential of LLMs in this direction, we propose OpenRCA, a benchmark dataset and evaluation framework for assessing LLMs’ ability to identify the root cause of software failures. OpenRCA includes 335 failures from three enterprise software systems, along with over 68 GB of telemetry data (logs, metrics, and traces). Given a failure case and its associated telemetry, the LLM is tasked to identify the root cause that triggered the failure, requiring comprehension of software dependencies and reasoning over heterogeneous, long-context telemetry data. Our results show substantial room for improvement, as current models can only handle the simplest cases. Even with the specially designed RCA-agent, the best-performing model, Claude 3.5, solved only 11.34% failure cases. Our work paves the way for future research in this direction.

The ever-increasing demand for generative artificial intelligence (GenAI) has motivated cloud-based GenAI services such as Azure OpenAI Service. Like any large-scale cloud service, failures are inevitable in cloud-based GenAI services, resulting in user dissatisfaction and significant monetary losses. However, GenAI cloud services, featured by their massive parameter scales, hardware demands, and usage patterns, present unique challenges, including generated content quality issues and privacy concerns, compared to traditional cloud services. To understand the production reliability of GenAI cloud services, we analyzed production incidents from Microsoft spanning in the past four years. Our study (1) presents the general characteristics of GenAI cloud service incidents at different stages of the incident life cycle; (2) identifies the symptoms and impacts of these incidents on GenAI cloud service quality and availability; (3) uncovers why these incidents occurred and how they were resolved; (4) discusses open research challenges in terms of incident detection, triage, and mitigation, and sheds light on potential solutions.

As cloud service systems grow in scale and complexity, incidents that indicate unplanned interruptions and outages become unavoidable. Rapid and accurate triage of these incidents to the appropriate responsible teams is crucial to maintain service reliability and prevent significant financial losses. However, existing incident triage methods relying on manual operations and predefined rules often struggle with efficiency and accuracy due to the heterogeneity of incident data and the dynamic nature of domain knowledge across multiple teams.To solve these issues, we propose Triangle, an end-to-end incident triage system based on a Multi-Agent framework. Triangle leverages a semantic distillation mechanism to tackle the issue of semantic heterogeneity in incident data, enhancing the accuracy of incident triage. Additionally, we introduce multi-role agents and a negotiation mechanism to emulate human engineers’ workflows, effectively handling decentralized and dynamic domain knowledge from multiple teams. Furthermore, our system incorporates an automated troubleshooting information collection and mitigation mechanism, reducing the reliance on human labor and enabling fully automated end-to-end incident triage. Extensive experiments conducted on a real-world cloud production environment demonstrate that Triangle significantly improved incident triage accuracy (up to 97%) and reduced Time to Engage (TTE) by as much as 91%, demonstrating substantial operational impact across diverse cloud services.

Time series anomaly detection (TSAD) plays a crucial role in various industrial applications. Traditional deep learning TSAD models require extensive training data and operate as black boxes, lacking interpretability for detected anomalies. To address these challenges, we propose LLMAD, a novel TSAD method that employs Large Language Models (LLMs) to deliver accurate and interpretable TSAD results. LLMAD applies in-context anomaly detection by retrieving both positive and negative similar time series segments, significantly enhancing LLMs' effectiveness. Furthermore, LLMAD employs the Anomaly Detection Chain-of-Thought approach to mimic expert logic for its decision-making process. This further enhances its performance and enables LLMAD to provide explanations for their detections through versatile perspectives.

Chaoyun Zhang, Liqun Li, Shilin He, Xu Zhang, Bo Qiao, Si Qin, Minghua Ma, Yu Kang, Qingwei Lin, Saravan Rajmohan, Dongmei Zhang, Qi Zhang. Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 1: Long Papers). 2025.

One of the principal challenges in building VLM-powered GUI agents is visual grounding—localizing the appropriate screen region for action execution based on both the visual content and the textual plans. Most existing work formulates this as a text-based coordinate generation task. However, these approaches suffer from several limitations: weak spatial-semantic alignment due to lack of explicit spatial supervision; inability to handle ambiguous supervision targets, as single-point predictions penalize valid variations; and a mismatch between the dense nature of screen coordinates and the coarse, patch-level granularity of visual features extracted by models like Vision Transformers. In this paper, we propose **GUI-Actor**, a VLM-based method for coordinate-free GUI grounding. At its core, **GUI-Actor** introduces an attention-based action head that learns to align a dedicated `<ACTOR>` token with all relevant visual patch tokens, enabling the model to propose one or more action regions in a single forward pass. In line with this, we further design a grounding verifier to evaluate and select the most plausible action region from the candidates proposed for action execution. Extensive experiments show that **GUI-Actor** outperforms prior state-of-the-art methods on multiple GUI action grounding benchmarks, with improved generalization to unseen screen resolutions and layouts. Notably, **GUI-Actor-7B** achieves scores of **40.7** with Qwen2-VL and **44.6** with Qwen2.5-VL as backbones, outperforming **UI-TARS-72B (38.1)** on ScreenSpot-Pro, with significantly fewer parameters and training data. Furthermore, by incorporating the verifier, we find that fine-tuning only the newly introduced action head (~100M parameters for 7B model) while keeping the VLM backbone frozen is sufficient to achieve performance comparable to previous state-of-the-art models, highlighting that **GUI-Actor** can endow the underlying VLM with effective grounding capabilities without compromising its general-purpose strengths. Project page: [https://aka.ms/GUI-Actor](https://aka.ms/GUI-Actor)

The issue-resolving task, where a model generates patches to fix real-world bugs, has emerged as a key benchmark for evaluating the capabilities of large language models (LLMs). While SWE-bench has become the dominant benchmark in this domain, it suffers from several limitations: it has not been updated since its release, is restricted to only 12 repositories, and relies heavily on manual effort for constructing test instances and setting up executable environments, significantly limiting its scalability. We present SWE-bench-Live, a live-updatable benchmark designed to address these limitations. SWE-bench-Live currently includes 1,890 tasks derived from real GitHub issues created since 2024, spanning 223 repositories. Each task is accompanied by a dedicated Docker image to ensure reproducible execution. Additionally, we introduce an automated curation pipeline that streamlines the entire process from instance creation to environment setup, removing manual bottlenecks and enabling scalability and continuous updates. We evaluate a range of state-of-the-art models and agent frameworks on SWE-bench-Live, offering detailed empirical insights into their real-world bug-fixing capabilities. By providing a fresh, diverse, and executable benchmark grounded in live repository activity, SWE-bench-Live supports reliable, large-scale assessment of code LLMs and code agents in realistic development settings.

Xiang Huang, Sitao Cheng, Shanshan Huang, Jiayu Shen, Yong Xu, Chaoyun Zhang, Yuzhong Qu. Proceedings of the 62nd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2024.

The presence of unhealthy nodes in cloud infrastructure signals the potential failure of machines, which can significantly impact the availability and reliability of cloud services, resulting in negative customer experiences. Effectively addressing unhealthy node mitigation is therefore vital for sustaining cloud system performance. This paper introduces Deoxys, a causal inference engine tailored to recommending mitigation actions for unhealthy node in cloud systems to minimize virtual machine downtime and interruptions during unhealthy events. It employs double machine learning combined with causal forest to produce precise and reliable mitigation recommendations based solely on limited observational data collected from the historical unhealthy events. To enhance the causal inference model, Deoxys further incorporates a policy fallback mechanism based on model uncertainty and action overriding mechanisms to (i) improve the reliability of the system, and (ii) strike a good tradeoff between downtime reduction and resource utilization, thereby enhancing the overall system performance.

Ensuring the reliability and availability of cloud services necessitates efficient root cause analysis (RCA) for cloud incidents. Traditional RCA methods, which rely on manual investigations of data sources such as logs and traces, are often laborious, error-prone, and challenging for on-call engineers. In this paper, we introduce RCACopilot, an innovative on-call system empowered by the large language model for automating RCA of cloud incidents. RCACopilot matches incoming incidents to corresponding incident handlers based on their alert types, aggregates the critical runtime diagnostic information, predicts the incident's root cause category, and provides an explanatory narrative. We evaluate RCACopilot using a real-world dataset consisting of a year's worth of incidents from Microsoft. Our evaluation demonstrates that RCACopilot achieves RCA accuracy up to 0.766. Furthermore, the diagnostic information collection component of RCACopilot has been successfully in use at Microsoft for over four years.

Large-scale cloud systems play a pivotal role in modern IT infrastructure. However, incidents occurring within these systems can lead to service disruptions and adversely affect user experience. To swiftly resolve such incidents, on-call engineers depend on crafting domain-specific language (DSL) queries to analyze telemetry data. However, writing these queries can be challenging and time-consuming. This paper presents a thorough empirical study on the utilization of queries of KQL, a DSL employed for incident management in a large-scale cloud management system at Microsoft. The findings obtained underscore the importance and viability of KQL queries recommendation to enhance incident management.

Large-scale cloud services frequently experience incidents that can have a significant impact on their stability. Incident triage is a critical process that assigns incidents to dedicated teams for resolution. However, traditional rule-based methods, commonly employed in various systems, have limitations due to a finite set of rules that necessitate continuous updates, leading to suboptimal performance. Current state-of-the-art approaches primarily rely on textual information, utilizing classifiers or unsupervised clustering. Unfortunately, the abundance of textual information, combined with considerable noise, presents a significant challenge to the accuracy of these methods. To tackle these challenges, we introduce COMET, an innovative system that utilizes an AutoExtractor to filter out non-critical logs and employs a Large Language Model (LLM) for keyword extraction. This approach effectively mitigates the complexity arising from disordered textual information. Additionally, COMET incorporates significant domain knowledge during keyword extraction, enhancing the LLM’s comprehension of the text. We deployed COMET on multiple cloud services within Microsoft, where it has operated continuously for over six months. Offline and online evaluations have shown that COMET achieves enhanced accuracy and reduced Time to Mitigation (TTM).

The multiplayer online battle arena (MOBA) genre has gained significant popularity and economic success, attracting considerable research interest within the Human-Computer Interaction community. Enhancing the gaming experience requires a deep understanding of player behavior, and a crucial aspect of MOBA games is matchmaking, which aims to assemble teams of comparable skill levels. However, existing matchmaking systems often neglect important factors such as players' position preferences and team assignment, resulting in imbalanced matches and reduced player satisfaction. To address these limitations, this paper proposes a novel framework called CUPID, which introduces a novel process called ''re-matchmaking'' to optimize team and position assignments to improve both fairness and player satisfaction. CUPID incorporates a pre-filtering step to ensure a minimum level of matchmaking quality, followed by a pre-match win-rate prediction model that evaluates the fairness of potential assignments. By simultaneously considering players' position satisfaction and game fairness, CUPID aims to provide an enhanced matchmaking experience. Extensive experiments were conducted on two large-scale, real-world MOBA datasets to validate the effectiveness of CUPID. The results surpass all existing state-of-the-art baselines, with an average relative improvement of 7.18% in terms of win prediction accuracy. Furthermore, CUPID has been successfully deployed in a popular online MOBA game. The deployment resulted in significant improvements in match fairness and player satisfaction, as evidenced by critical Human-Computer Interaction (HCI) metrics covering usability, accessibility, and engagement, observed through A/B testing. To the best of our knowledge, Cupid is the first re-matchmaking system designed specifically for large-scale MOBA games.

In microservice systems, the identification of root causes of anomalies is imperative for service reliability and business impact. This process is typically divided into two phases: (i)constructing a service dependency graph that outlines the sequence and structure of system components that are invoked, and (ii) localizing the root cause components using the graph, traces, logs, and Key Performance Indicators (KPIs) such as latency. However, both phases are not straightforward due to the highly dynamic and complex nature of the system, particularly in large-scale commercial architectures like Microsoft Exchange.

Root Cause Analysis (RCA) is becoming increasingly crucial for ensuring the reliability of microservice systems. However, performing RCA on modern microservice systems can be challenging due to their large scale, as they usually comprise hundreds of components, leading significant human effort. This paper proposes TraceDiag, an end-to-end RCA framework that addresses the challenges for large-scale microservice systems. It leverages reinforcement learning to learn a pruning policy for the service dependency graph to automatically eliminates redundant components, thereby significantly improving the RCA efficiency. The learned pruning policy is interpretable and fully adaptive to new RCA instances. With the pruned graph, a causal-based method can be executed with high accuracy and efficiency. The proposed TraceDiag framework is evaluated on real data traces collected from the Microsoft Exchange system, and demonstrates superior performance compared to state-of-the-art RCA approaches. Notably, TraceDiag has been integrated as a critical component in the Microsoft M365 Exchange, resulting in a significant improvement in the system's reliability and a considerable reduction in the human effort required for RCA.

Cloud systems have become increasingly popular in recent years due to their flexibility and scalability. Each time cloud computing applications and services hosted on the cloud are affected by a cloud outage, users can experience slow response times, connection issues or total service disruption, resulting in a significant negative business impact. Outages are usually comprised of several concurring events/source causes, and therefore understanding the context of outages is a very challenging yet crucial first step toward mitigating and resolving outages. In current practice, on-call engineers with in-depth domain knowledge, have to manually assess and summarize outages when they happen, which is time-consuming and labor-intensive. In this paper, we first present a large-scale empirical study investigating the way on-call engineers currently deal with cloud outages at Microsoft, and then present and empirically validate a novel approach (dubbed Oasis) to help the engineers in this task. Oasis is able to automatically assess the impact scope of outages as well as to produce human-readable summarization. Specifically, Oasis first assesses the impact scope of an outage by aggregating relevant incidents via multiple techniques. Then, it generates a human-readable summary by leveraging fine-tuned large language models like GPT-3.x. The impact assessment component of Oasis was introduced in Microsoft over three years ago, and it is now widely adopted, while the outage summarization component has been recently introduced, and in this article we present the results of an empirical evaluation we carried out on 18 real-world cloud systems as well as a human-based evaluation with outage owners. The results obtained show that Oasis can effectively and efficiently summarize outages, and lead Microsoft to deploy its first prototype which is currently under experimental adoption by some of the incident teams.

Anomaly detection in multivariate time series data is of paramount importance for large-scale systems. However, accurately detecting anomalies in such data poses significant challenges due to the need for precise data modeling capability. Existing forecasting and reconstruction-based methods struggle to address these challenges effectively. To overcome these limitations, we propose a novel anomaly detection framework named ImDiffusion, which combines time series imputation and diffusion models to achieve accurate and robust anomaly detection. The imputation-based approach employed by ImDiffusion leverages the information from neighboring values in the time series, enabling precise modeling of temporal and inter-correlated dependencies, reducing uncertainty in the data, thereby enhancing the robustness of the anomaly detection process. ImDiffusion further leverages diffusion models as time series imputers to accurately capture complex dependencies. We leverage the step-by-step denoised outputs generated during the inference process to serve as valuable signals for anomaly prediction, resulting in improved accuracy and robustness of the detection process. We evaluate the performance of ImDiffusion via extensive experiments on benchmark datasets. The results demonstrate that our proposed framework significantly outperforms state-of-the-art approaches in terms of detection accuracy and timeliness. ImDiffusion is further integrated into the real production system in Microsoft and observes a remarkable 11.4% increase in detection F1 score compared to the legacy approach. To the best of our knowledge, ImDiffusion represents a pioneering approach that combines imputation-based techniques with time series anomaly detection, while introducing the novel use of diffusion models to the field.

Matchmaking systems are vital for creating fair matches in online multiplayer games, which directly affects players' satisfactions and game experience. Most of the matchmaking systems largely rely on precise estimation of players' game skills to construct equitable games. However, the skill rating of a novice is usually inaccurate, as current matchmaking rating algorithms require considerable amount of games for learning the true skill of a new player. Using these unreliable skill scores at early stages for matchmaking usually leads to disparities in terms of team performance, which causes negative game experience. This is known as the "cold-start" problem for matchmaking rating algorithms.

User representation learning plays an essential role in Internet applications, such as recommender systems. Though developing a universal embedding for users is demanding, only few previous works are conducted in an unsupervised learning manner. The unsupervised method is however important as most of the user data is collected without specific labels. In this paper, we harness the unsupervised advantages of Variational Autoencoders (VAEs), to learn user representation from large-scale, high-dimensional, and multi-field data. We extend the traditional VAE by developing Field-aware VAE (FVAE) to model each feature field with an independent multinomial distribution. To reduce the complexity in training, we employ dynamic hash tables, a batched softmax function, and a feature sampling strategy to improve the efficiency of our method. We conduct experiments on multiple datasets, showing that the proposed FVAE significantly outperforms baselines on several tasks of data reconstruction and tag prediction. Moreover, we deploy the proposed method in real-world applications and conduct online A/B tests in a look-alike system. Results demonstrate that our method can effectively improve the quality of recommendation. To the best of our knowledge, it is the first time that the VAE-based user representation learning model is applied to real-world recommender systems.

Industrial recommender systems usually employ multi-source data to improve the recommendation quality, while effectively sharing information between different data sources remain a challenge. In this paper, we introduce a novel Multi-View Approach with Hybrid Attentive Networks (MV-HAN) for contents retrieval at the matching stage of recommender systems. The proposed model enables high-order feature interaction from various input features while effectively transferring knowledge between different types. By employing a well-placed parameters sharing strategy, the MV-HAN substantially improves the retrieval performance in sparse types. The designed MV-HAN inherits the efficiency advantages in the online service from the two-tower model, by mapping users and contents of different types into the same features space. This enables fast retrieval of similar contents with an approximate nearest neighbor algorithm. We conduct offline experiments on several industrial datasets, demonstrating that the proposed MV-HAN significantly outperforms baselines on the content retrieval tasks. Importantly, the MV-HAN is deployed in a real-world matching system. Online A/B test results show that the proposed method can significantly improve the quality of recommendations.

Neural networks (NNs) are increasingly popular in developing NIDS, yet can prove vulnerable to adversarial examples. Through these, attackers that may be oblivious to the precise mechanics of the targeted NIDS add subtle perturbations to malicious traffic features, with the aim of evading detection and disrupting critical systems. Defending against such adversarial attacks is of high importance, but requires to address daunting challenges. Here, we introduce TIKI- TAKA, a general framework for(i)assessing the robustness of state-of-the-art deep learning-based NIDS against adversarial manipulations, and which(ii)incorporates defense mechanisms that we propose to increase resistance to attacks employing such evasion techniques. Specifically, we select five cutting-edge adversarial attack types to subvert three popular malicious traffic detectors that employ NNs. We experiment with publicly available datasets and consider both one-to-all and one-to-one classification scenarios, i.e., discriminating illicit vs benign traffic and respectively identifying specific types of anomalous traffic among many observed. The results obtained reveal that attackers can evade NIDS with up to 35.7% success rates, by only altering time-based features of the traffic generated. To counteract these weaknesses, we propose three defense mechanisms: model voting ensembling, ensembling adversarial training, and query detection. We demonstrate that these methods can restore intrusion detection rates to nearly 100% against most types of malicious traffic, and attacks with potentially catastrophic consequences (e.g., botnet) can be thwarted. This confirms the effectiveness of our solutions and makes the case for their adoption when designing robust and reliable deep anomaly detectors.

This paper introduces CloudLSTM, a new branch of recurrent neural models tailored to forecasting over data streams generated by geospatial point-cloud sources. We design a Dynamic Point-cloud Convolution (DConv) operator as the core component of CloudLSTMs, which performs convolution directly over point-clouds and extracts local spatial features from sets of neighboring points that surround different elements of the input. This operator maintains the permutation invariance of sequence-to-sequence learning frameworks, while representing neighboring correlations at each time step -- an important aspect in spatiotemporal predictive learning. The DConv operator resolves the grid-structural data requirements of existing spatiotemporal forecasting models and can be easily plugged into traditional LSTM architectures with sequence-to-sequence learning and attention mechanisms. We apply our proposed architecture to two representative, practical use cases that involve point-cloud streams, i.e. mobile service traffic forecasting and air quality indicator forecasting. Our results, obtained with real-world datasets collected in diverse scenarios for each use case, show that CloudLSTM delivers accurate long-term predictions, outperforming a variety of competitor neural network models.

Data-driven mobile network management hinges on accurate traffic measurements, which routinely require expensive specialized equipment and substantial local storage capabilities, and bear high data transfer overheads. To overcome these challenges, in this paper we propose Spider, a deep-learning-driven mobile traffic measurement collection and reconstruction framework, which reduces the cost of data collection while retaining state-of-the-art accuracy in inferring mobile traffic consumption with fine geographic granularity. Spider harnesses Reinforcement Learning and tackles large action spaces to train a policy network that selectively samples a minimal number of cells where data should be collected. We further introduce a fast and accurate neural model that extracts spatiotemporal correlations from historical data to reconstruct network-wide traffic consumption based on sparse measurements. Experiments we conduct with a real-world mobile traffic dataset demonstrate that Spider samples 48% fewer cells as compared to several benchmarks considered, and yields up to 67% lower reconstruction errors than state-of-the-art interpolation methods. Moreover, our framework can adapt to previously unseen traffic patterns.

The growing diversification of mobile services imposes requirements on network performance that are ever more stringent and heterogeneous. Network slicing aligns mobile network operation to this context, by enabling operators to isolate and customize network resources on a per-service basis. A key input for provisioning resources to slices is real-time information about the traffic demands generated by individual services. Acquiring such knowledge is however challenging, as legacy approaches based on in-depth inspection of traffic streams have high computational costs, which inflate with the widening adoption of encryption over data and control traffic. In this paper, we present a new approach to service-level demand estimation for slicing, which hinges on decomposition, i.e., the inference of per-service demands from traffic aggregates. By operating on total traffic volumes only, our approach overcomes the complexity and limitations of legacy traffic classification techniques, and provides a suitable input to recent 'Network Slice as a Service' (NSaaS) models. We implement decomposition through Microscope, a novel framework that uses deep learning to infer individual service demands from complex spatiotemporal features hidden in traffic aggregates. Microscope (i) transforms traffic data collected in irregular radio access deployments in a format suitable for convolutional learning, and (ii) can accommodate a variety of neural network architectures, including original 3D Deformable Convolutional Neural Networks (3D-DefCNNs) that we explicitly design for decomposition. Experiments with measurement data collected in an operational network demonstrate that Microscope accurately estimates per-service traffic demands with relative errors below 1.2%. Further, tests in practical NSaaS management use cases show that resource allocations informed by decomposition yield affordable costs for the mobile network operator.

Energy disaggregation (a.k.a nonintrusive load monitoring, NILM), a single-channel blind source separation problem, aims to decompose the mains which records the whole house electricity consumption into appliance-wise readings. This problem is difficult because it is inherently unidentifiable. Recent approaches have shown that the identifiability problem could be reduced by introducing domain knowledge into the model. Deep neural networks have been shown to be a promising approach for these problems, but sliding windows are necessary to handle the long sequences which arise in signal processing problems, which raises issues about how to combine predictions from different sliding windows. In this paper, we propose sequence-to-point learning, where the input is a window of the mains and the output is a single point of the target appliance. We use convolutional neural networks to train the model. Interestingly, we systematically show that the convolutional neural networks can inherently learn the signatures of the target appliances, which are automatically added into the model to reduce the identifiability problem. We applied the proposed neural network approaches to real-world household energy data, and show that the methods achieve state-of-the-art performance, improving two standard error measures by 84% and 92%.

Forecasting with high accuracy the volume of data traffic that mobile users will consume is becoming increasingly important for precision traffic engineering, demand-aware network resource allocation, as well as public transportation. Measurements collection in dense urban deployments is however complex and expensive, and the post-processing required to make predictions is highly non-trivial, given the intricate spatio-temporal variability of mobile traffic due to user mobility. To overcome these challenges, in this paper we harness the exceptional feature extraction abilities of deep learning and propose a Spatio-Temporal neural Network (STN) architecture purposely designed for precise network-wide mobile traffic forecasting. We present a mechanism that fine tunes the STN and enables its operation with only limited ground truth observations. We then introduce a Double STN technique (D-STN), which uniquely combines the STN predictions with historical statistics, thereby making faithful long-term mobile traffic projections. Experiments we conduct with real-world mobile traffic data sets, collected over 60 days in both urban and rural areas, demonstrate that the proposed (D-)STN schemes perform up to 10-hour long predictions with remarkable accuracy, irrespective of the time of day when they are triggered. Specifically, our solutions achieve up to 61% smaller prediction errors as compared to widely used forecasting approaches, while operating with up to 600 times shorter measurement intervals.

Large-scale mobile traffic analytics is becoming essential to digital infrastructure provisioning, public transportation, events planning, and other domains. Monitoring city-wide mobile traffic is however a complex and costly process that relies on dedicated probes. Some of these probes have limited precision or coverage, others gather tens of gigabytes of logs daily, which independently offer limited insights. Extracting fine-grained patterns involves expensive spatial aggregation of measurements, storage, and post-processing. In this paper, we propose a mobile traffic super-resolution technique that overcomes these problems by inferring narrowly localised traffic consumption from coarse measurements. We draw inspiration from image processing and design a deep-learning architecture tailored to mobile networking, which combines Zipper Network (ZipNet) and Generative Adversarial neural Network (GAN) models. This enables to uniquely capture spatio-temporal relations between traffic volume snapshots routinely monitored over broad coverage areas ('low-resolution') and the corresponding consumption at 0.05 km2 level ('high-resolution') usually obtained after intensive computation. Experiments we conduct with a real-world data set demonstrate that the proposed ZipNet(-GAN) infers traffic consumption with remarkable accuracy and up to 100X higher granularity as compared to standard probing, while outperforming existing data interpolation techniques. To our knowledge, this is the first time super-resolution concepts are applied to large-scale mobile traffic analysis and our solution is the first to infer fine-grained urban traffic patterns from coarse aggregates.