The challenge of student retention in introductory-level computing classes is a key contributor to the lack of diversity in computing fields. While teaching assistants (TAs) play a critical role in these classes, their role in supporting student retention is yet to be explored. We employed a special TA, a retention TA (RTA), who focuses exclusively on supporting students who are at risk of failing the course. RTAs target students who are retaking the class or underperforming in exams or assignments. This contrasts with regular TAs, who focus on grading and other standard duties. In Spring 2024, four RTAs were assigned to four different introductory-level computing CS1 and CS2 classes. At the end of the semester, we analyzed student attendance records and compared the performance of students who sought help from RTAs to the overall class performance. In two of the four classes, students who engaged with RTAs performed better than the class average. We share experiences from one of those classes, including specific RTA strategies that may have contributed to student success, such as personalized communication, reviewing course content, and helping students get started on assignments.

The upsurge in remote and hybrid work practices has prompted researchers to explore the technological, organizational, and psychological dimensions of remote work. However, the nuanced dynamics of balancing familial duties, especially care work for older adults, and professional work is often overlooked in the literature. This balancing act introduces unique stressors, blurring work and personal life boundaries, potentially causing physical stress or prompting care providers to leave their jobs. The inherent nature of remote work executed within the familial sphere underscores the importance of understanding how care responsibilities impact the remote work experience. This study addresses this gap by focusing on informal care providers, an understudied population in the CSCW remote work literature. Through a diary study and interviews, we investigate challenges remote workers face and the role of technology in their work. Findings highlight the prevalence of care work, emphasizing the need for targeted technological interventions to support the well-being and productivity of remote workers managing care duties. Critical challenges include familial responsibilities on higher-stress days, lack of communication regarding availability, personal time sacrifices for productivity, coordination in place making among care providers, and multitasking on days with familial responsibilities or distractions. This exploratory study underscores the importance of assisting care providers in a way that embraces their (possible) role as remote workers, offering insights for future research and technological interventions to support remote workers navigating the complexities of care work.

Many tools are designed to support users in maintaining or developing strong time management practices. Abandonment of these specialized tools is common, in favor of returning to a more general-purpose unstructured tool. How can designs leverage the familiarity of general-purpose tools and the advantages of specialized ones? We explore if applying a time-management-specific understanding of conventions and interactions within unstructured plaintext can be a successful approach to designing support for these tasks. We report the results of two field deployments (combined n=29) of “Plan” - a mobile application with a notes-application-based interface designed to support the practice of Time Management Planning. We show that modest, domain-specific modifications of general-purpose designs can facilitate users’ pre-existing workflows and nudge them towards better practices while leaving interfaces familiar and flexible. However, those with minimal planning experience desired additional structure.

User research for scientific software can inform design and account for the unique concerns of academic researchers. In this study, we explored the user experience on a testbed for cloud computing research, CloudLab. Through 15 semi-structured interviews and observation, we observed the importance of time as a resource to system users. We observed CloudLab users strategically coordinating their time on the platform with other users, navigating the constraints of publication and other academic deadlines. Surprisingly, we found that this coordination may involve altruistic behaviors where users share time on CloudLab that had been allocated for personal use. In light of prior CSCW literature on how actors seek to harness time, we propose concrete opportunities for design interventions. Our strategy across all possible interventions is to increase users' awareness of the rhythms affecting their peers' platform use, allowing coordination based not just on knowledge of CloudLab reservations but also users' progress toward deadlines. The implications of this work inform the design of other similar cyberinfrastructure systems in science where users independently coordinate use of resources.

Individuals with spinal cord injuries (SCI) can have multiple cognitive and physical disabilities because of their injury. Appropriately-designed technology can be empowering and transformative for this population. Unfortunately, just like most technologies, user-centered research methods do not directly account for differing motor and communication abilities. This paper synthesizes SCI literature and leverages our own experiences in three research projects spanning five years with SCI users to highlight significant challenges that HCI researchers might face while employing user-centered methods with this population; communication disabilities, motor disabilities, and difficult contextual or environmental factors can make it difficult or impossible to use standard HCI methods when working with SCI users. We conclude with a set of guidelines and challenges for the HCI community to consider, which can be used both when evaluating papers that work with this population, and to fuel development of new methods or approaches that better-serve them.