Predicting the success of Conversational Task Assistants (CTA) can be critical to understand user behavior and act accordingly. In this paper, we propose TB-Rater, a Transformer model which combines conversational-flow features with user behavior features for predicting user ratings in a CTA scenario. In particular, we use real human-agent conversations and ratings collected in the Alexa TaskBot challenge, a novel multimodal and multi-turn conversational context. Our results show the advantages of modeling both the conversational-flow and behavioral aspects of the conversation in a single model for offline rating prediction. Additionally, an analysis of the CTA-specific behavioral features brings insights into this setting and can be used to bootstrap future systems.

We present a method for performing zero-shot Dialogue State Tracking (DST) by casting the task as a learning-to-ask-questions framework. The framework learns to pair the best question generation (QG) strategy with in-domain question answering (QA) methods to extract slot values from a dialogue without any human intervention. A novel self-supervised QA pretraining step using in-domain data is essential to learn the structure without requiring any slot-filling annotations. Moreover, we show that QG methods need to be aligned with the same grammatical person used in the dialogue. Empirical evaluation on the MultiWOZ 2.1 dataset demonstrates that our approach, when used alongside robust QA models, outperforms existing zero-shot methods in the challenging task of zero-shot cross domain adaptation-given a comparable amount of domain knowledge during data creation. Finally, we analyze the impact of the types of questions used, and demonstrate that the algorithmic approach outperforms template-based question generation.

Media editors in the newsroom are constantly pressed to provide a"like-being there" coverage of live events. Social media provides a disorganised collection of images and videos that media professionals need to grasp before publishing their latest news updated. Automated news visual storyline editing with social media content can be very challenging, as it not only entails the task of finding the right content but also making sure that news content evolves coherently over time. To tackle these issues, this paper proposes a benchmark for assessing social media visual storylines. The SocialStories benchmark, comprised by total of 40 curated stories covering sports and cultural events, provides the experimental setup and introduces novel quantitative metrics to perform a rigorous evaluation of visual storytelling with social media data.