Since little has been reported in the literature concerning enterprise storage system file-level request scheduling, we do not have enough knowledge about how various scheduling factors affect performance. Moreover, we are in lack of a good understanding on how to enhance request scheduling to adapt to the changing characteristics of workloads and hardware resources. To answer these questions, we first build a request scheduler prototype based on WAFL®, a mainstream file system running on numerous enterprise storage systems worldwide. Next, we use the prototype to quantitatively measure the impact of various scheduling configurations on performance on a NetApp®'s enterprise-class storage system. Several observations have been made. For example, we discover that in order to improve performance, the priority of write requests and non-preempted restarted requests should be boosted in some workloads. Inspired by these observations, we further propose two scheduling enhancement heuristics called SORD (size-oriented request dispatching) and QATS (queue-depth aware time slicing). Finally, we evaluate them by conducting a wide range of experiments using workloads generated by SPC-1 and SFS2014 on both HDD-based and all-flash platforms. Experimental results show that the combination of the two can noticeably reduce average request latency under some workloads.