LLM-based agents have emerged as transformative tools capable of executing complex tasks through iterative planning and action, achieving significant advancements in understanding and addressing user needs. Yet, their effectiveness remains limited in specialized domains such as mental health diagnosis, where they underperform compared to general applications. Current approaches to integrating diagnostic capabilities into LLMs rely on scarce, highly sensitive mental health datasets, which are challenging to acquire. These methods also fail to emulate clinicians' proactive inquiry skills, lack multi-turn conversational comprehension, and struggle to align outputs with expert clinical reasoning. To address these gaps, we propose DSM5AgentFlow, the first LLM-based agent workflow designed to autonomously generate DSM-5 Level-1 diagnostic questionnaires. By simulating therapist-client dialogues with specific client profiles, the framework delivers transparent, step-by-step disorder predictions, producing explainable and trustworthy results. This workflow serves as a complementary tool for mental health diagnosis, ensuring adherence to ethical and legal standards. Through comprehensive experiments, we evaluate leading LLMs across three critical dimensions: conversational realism, diagnostic accuracy, and explainability. Our datasets and implementations are fully open-sourced.

Conversational recommender systems (CRSs) suggest items to users by understanding their needs and preferences from natural language conversations. While users can freely express preferences, modeling needs and preferences solely from users’ conversations is challenging due to the sparsity of the available information. Prior work introduces external resources to enrich information expressed in conversations. Obtaining such resources is challenging and not always effective. Can learning intrinsic relations among conversations and items enhance information without the use of external resources? Inspired by collaborative filtering, we propose to use so-called neighboring relations within training data, i.e., relations between conversations, items, and similar conversations and items, to enhance our algorithmic understanding of CRSs. We propose a neighboring relations enhanced conversational recommender system (NR-CRS) and study how neighboring relations improve CRSs from two angles: (i) We mine preference information from neighboring conversations to enhance the modeling of user representations and learning of user preferences. (ii) We generate negative samples based on neighboring items to extend the data available for training CRSs. Experiments on the ReDial dataset show that neighboring relations enhanced conversational recommender system (NR-CRS) outperforms the state-of-the-art baseline by 11.3–20.6% regarding recommendation performance while generating informative and diverse responses. We also assess the capabilities of large language models (i.e., Llama 2, Llama 3, and Chinese-Alpaca2) for CRSs. While the generated responses exhibit enhanced fluency and informativeness, recommending target items with LLMs remains challenging; we recommend that LLMs be used as a decoding base for NR-CRS to generate relevant and informative responses.

We consider multilingual dialogue systems and ask how the performance of a dialogue system can be improved by using information that is available in other languages than the language in which a conversation is being conducted. We adopt a collaborative chair-experts framework, where each expert agent can be either monolingual or cross-lingual, and a chair agent follows a mixture-of-experts procedure for globally optimizing multilingual task-oriented dialogue systems. We propose a mixture-of-languages routing framework that includes four functional components, i.e., input embeddings of multilingual dialogues, language model, pairwise alignment between the representation of every two languages, and mixture-of-languages. We quantify language characteristics of unity and diversity using a number of similarity metrics, i.e., genetic similarity and word and sentence similarity based on embeddings. Our main finding is that the performance of multilingual task-oriented dialogue systems can be greatly impacted by three key aspects, i.e., data sufficiency, language characteristics, and model design in a mixture-of-languages routing framework.

\AcpMDS aim to assist doctors and patients with a range of professional medical services, i.e., diagnosis, treatment and consultation. The development of \acpMDS is hindered because of a lack of resources. In particular. \beginenumerate* [label=(\arabic*) ] \item there is no dataset with large-scale medical dialogues that covers multiple medical services and contains fine-grained medical labels (i.e., intents, actions, slots, values), and \item there is no set of established benchmarks for \acpMDS for multi-domain, multi-service medical dialogues. \endenumerate*

There is increasing interest in developing personalized Task-oriented Dialogue Systems (TDSs). Previous work on personalized TDSs often assumes that complete user profiles are available for most or even all users. This is unrealistic because In this paper, we study personalized TDSs without assuming that user profiles are complete. We propose a Cooperative Memory Network (CoMemNN) that has a novel mechanism to gradually enrich user profiles as dialogues progress and to simultaneously improve response selection based on the enriched profiles. Cooperative Memory Network (CoMemNN) consists of two core modules: User Profile Enrichment (UPE) and Dialogue Response Selection (DRS). The former enriches incomplete user profiles by utilizing collaborative information from neighbor users as well as current dialogues. The latter uses the enriched profiles to update the current user query so as to encode more useful information, based on which a personalized response to a user request is selected.