Conversational recommender systems (CRS) aim to provide personalized recommendations via interactive dialogues with users. While large language models (LLMs) enhance CRS with their superior understanding of context-aware user preferences, they typically struggle to leverage behavioral data, which have proven to be important for classical collaborative filtering (CF)-based approaches. For this reason, we propose CRAG-Collaborative Retrieval Augmented Generation for LLM-based CRS. To the best of our knowledge, CRAG is the first approach that combines state-of-the-art LLMs with CF for conversational recommendations. Our experiments on two publicly available movie conversational recommendation datasets, i.e., a refined Reddit dataset (which we name Reddit-v2) as well as the Redial dataset, demonstrate the superior item coverage and recommendation performance of CRAG, compared to several CRS baselines. Moreover, we observe that the improvements are mainly due to better recommendation accuracy on recently released movies. The code and data are available at https://github.com/yaochenzhu/CRAG.

Long-lived recommender systems (RecSys) often encounter lengthy user-item interaction histories that span many years. To effectively learn long term user preferences, Large RecSys foundation models (FM) need to encode this information in pretraining. Usually, this is done by either generating a long enough sequence length to take all history sequences as input at the cost of large model input dimension or by dropping some parts of the user history to accommodate model size and latency requirements on the production serving side. In this paper, we introduce a sliding window training technique to incorporate long user history sequences during training time without increasing the model input dimension. We show the quantitative & qualitative improvements this technique brings to the RecSys FM in learning user long term preferences. We additionally show that the average quality of items in the catalog learnt in pretraining also improves.

In this paper, we present empirical studies on conversational recommendation tasks using representative large language models in a zero-shot setting with three primary contributions. (1) Data: To gain insights into model behavior in "in-the-wild" conversational recommendation scenarios, we construct a new dataset of recommendation-related conversations by scraping a popular discussion website. This is the largest public real-world conversational recommendation dataset to date. (2) Evaluation: On the new dataset and two existing conversational recommendation datasets, we observe that even without fine-tuning, large language models can outperform existing fine-tuned conversational recommendation models. (3) Analysis: We propose various probing tasks to investigate the mechanisms behind the remarkable performance of large language models in conversational recommendation. We analyze both the large language models' behaviors and the characteristics of the datasets, providing a holistic understanding of the models' effectiveness, limitations and suggesting directions for the design of future conversational recommenders.