Small- and Medium-Sized Enterprises or SMEs comprise of 99.9 % of all businesses in the UK and make a significant contribution the overall economy. In UK's path to digitalisation, ensuring the cyber security and resilience of SMEs becomes an integral element that must be adequately safeguarded to protect national interests. Despite playing a crucial role, there is limited research on SMEs adopting cyber security practices, becoming cyber secure or improving their resilience to attacks. To examine this journey, a qualitative study was designed to learn from the experiences of organisations that provide cyber security advice or solutions. The three aims of the study were to: (1) understand the various types of support offered by providers; (2) topics for which support is sought and the circumstances that trigger the need for assistance; and (3) the perceived effectiveness of the support provided, associated challenges and opportunities to improve from the lived experiences of providers. Following semi-structured interviews with 12 participants, findings confirm results presented in earlier literature and provides new insights. Each participant had exposure to numerous SMEs, in some instances hundreds, at a regional or national level due to their roles at their respective organisations. The inherent knowledge gained from this exposure results in each participant's experience representing the cumulative experience of several SMEs as opposed to a singular view of one. We conclude that there is a vast amount of cyber security related content aimed at SMEs and our findings reveal providers are playing an assistive role in the understanding, education and implementation of cyber security defences. Despite significant efforts being made, cyber hygiene amongst SMEs remains low and they are unlikely to proactively reach out for support. Additionally, SMEs have low knowledge levels and are hampered in their efforts due to comprehension, capability, attitudes, and resources whilst providers face numerous internal and external challenges when delivering this support. Insights from data reveal several opportunities for improvement can be realised through the creation of security focused communities that can provide support, collaboration and learning.

• Behavior change is increasingly used to minimize the human attack surface. • There is a lack of ethics related to cybersecurity behavior change interventions. • We propose repurposed and expanded ethical principles from biomedical ethics. • Principles: autonomy, justice, nonmaleficence, beneficence, transparency, privacy. • Survey: all ethical principles, except for autonomy, are perceived as needed/useful. The importance of changing behaviors is gradually being acknowledged in cybersecurity, and the reason is the realization that a notable portion of security incidents have a human-related component. Thus, enhancing behaviors at individual level, can bring a significant reduction in security breaches overall. Behavior change refers to any modification of human behavior through some type of intervention. Interventions from behavioral economics and psychology are being increasingly introduced in the field, however, the ethics surrounding such interventions are largely neglected. In this paper, we raise the ethical issues associated with behavioral intervention approaches. We draw on the traditionally more mature field of biomedical ethics and propose six clusters of ethical principles suitable for cybersecurity behavior change. We conducted a survey ( N = 141) to identify individuals’ perceptions on the proposed ethical principles and validate their perceived usefulness. We analyze an existing intervention in the light of our six-principle conceptualization to showcase how it can be used as a practical apparatus. Our set of ethical principles are aimed for cybersecurity professionals, policy makers, and behavioral intervention designers, and can serve as a starting point for best-practice development in cybersecurity behavior change ethics.

Purpose The purpose of this study is to focus on organisation’s cybersecurity strategy and propose a high-level programme for cybersecurity education and awareness to be used when targeting small- and medium-sized enterprises/businesses (SMEs/SMBs) at a city-level. An essential component of an organisation’s cybersecurity strategy is building awareness and education of online threats and how to protect corporate data and services. This programme is based on existing research and provides a unique insight into an ongoing city-based project with similar aims. Design/methodology/approach To structure this work, a scoping review was conducted of the literature in cybersecurity education and awareness, particularly for SMEs/SMBs. This theoretical analysis was complemented using a case study and reflecting on an ongoing, innovative programme that seeks to work with these businesses to significantly enhance their security posture. From these analyses, best practices and important lessons/recommendations to produce a high-level programme for cybersecurity education and awareness were recommended. Findings While the literature can be informative at guiding education and awareness programmes, it may not always reach real-world programmes. However, existing programmes, such as the one explored in this study, have great potential, but there can be room for improvement. Knowledge from each of these areas can, and should, be combined to the benefit of the academic and practitioner communities. Originality/value The study contributes to current research through the outline of a high-level programme for cybersecurity education and awareness targeting SMEs/SMBs. Through this research, literature in this space was examined and insights into the advances and challenges faced by an on-going programme were presented. These analyses allow us to craft a proposal for a core programme that can assist in improving the security education, awareness and training that targets SMEs/SMBs.