Purpose This study aims to argue that user’s continued use behavior is contingent upon two perceptions (i.e. the app and the provider). This study examines the moderating effects of user’s perceptions of apps and providers on the effects of security and privacy concerns and investigate whether assurance mechanisms decrease such concerns. Design/methodology/approach This study conducts a scenario-based survey with 694 mobile cloud computing (MCC) app users to understand their perceptions and behaviors. Findings This study finds that while perceived value of data transfer to the cloud moderates the effects of security and privacy concerns on continued use behavior, trust only moderates the effect of privacy concerns. This study also finds that perceived effectiveness of security and privacy intervention impacts privacy concerns but does not decrease security concerns. Originality/value Prior mobile app studies mainly focused on mobile apps and did not investigate the perceptions of app providers along with app features in the same study. Furthermore, International Organization for Standardization 27018 certification and privacy policy notification are the interventions that exhibit data assurance mechanisms. However, it is unknown whether these interventions are able to decrease users’ security and privacy concerns after using MCC apps.

The paradigm of developing mobile apps has shifted from native apps that store data on mobile devices to mobile cloud computing (MCC) apps that send data to the cloud. Transferring users’ data to the cloud provides several benefits, such as larger storage capacity and simultaneous access by multiple devices and users. However, storing data in the cloud also raises privacy concerns as users do not have direct control over their data. This study reports a privacy cost–benefit analysis including the moderating effects of dispositional traits (i.e. two personality meta-traits: stability and plasticity) and the behaviour-based trait (i.e. use experience) to understand information disclosure behaviour. The empirical study is based on a scenario-based survey (n = 807) from a diverse sample of MCC apps users. The results support the moderating effects of personality meta-traits; stability and plasticity differentially moderate the effects of perceived privacy risk and perceived value of data transfer to the cloud on information disclosure behaviour. Contradictory to prior research, prior use experience does not moderate the effects of the cost–benefit perceptions. The implications of research and practice are discussed.

The literature on information systems development appears to be fragmented into three main categories: one that uses a knowledge management perspective, another one that considers social aspects of information systems development, and the last one that emphasizes the role of information technology. Such fragmentation detains the understanding of influential factors. In this paper, we synthesize the prior literature on information systems development and propose a concise model that incorporates all three approaches to assess the relative importance of each category. We empirically tested the model by using a three-wave longitudinal dataset of 64 teams consisting of more than 250 individuals. We found that individual and organizational factors are more important than technological factors. While human capital is the strongest predictor, IT support does not affect team performance. Our findings yield implications for both the theory and the practice.