Explainable Artificial Intelligence (XAI) aims to make artificial intelligence (AI) systems transparent and understandable to humans, providing clear explanations for the decisions made by AI models. This paper presents a novel pipeline and a digital dashboard that provides a user-friendly platform for interpreting the results of machine learning algorithms using XAI technology. The dashboard utilizes evidence-based design principles to deliver information clearly and concisely, enabling users to better understand the decisions made by their algorithms. We integrate XAI services into the dashboard to explain the algorithm's predictions, allowing users to understand how their models function and make informed decisions. We demonstrate a motivating scenario in banking and present how the proposed system enhances transparency and accountability and improves trust in the technology.

Artificial intelligence (AI) enables machines to learn from human experience, adjust to new inputs, and perform intelligent tasks without human intervention. AI is progressing rapidly and is transforming the way businesses operate, from process automation to cognitive augmentation of tasks and intelligent process/data analytics. However, the main challenge for the AI system users is to comprehend and trust the result of AI algorithms and methods. To address this challenge, we first study the recent techniques in the area of eXplainable Artificial Intelligence (XAI). Then, we introduce a novel XAI process to facilitate producing explainable models while maintaining a high level of learning performance. We present an interactive evidence-based approach to assist the users in comprehending and trusting the results and outputs generated by AI-enabled algorithms, resulting in developing a digital dashboard to facilitate inter-acting with the algorithm. Lastly, we discuss how the proposed XAI method can significantly improve the confidence of data scientists in understanding the result of AI-enabled algorithms with an application in the banking domain for analyzing customer transactions.