Although LLMs can generate tools for generic domains and tasks, they struggle with enterprise-related domains that involve proprietary APIs and data schemas. We present ToolSmith, a framework for autonomously generating and validating agent-compatible tools. Given an API specification and a Tool Specification Requirement (TSR), ToolSmith produces a tool function and verifies it through a closed-loop process: it creates natural language (NL) tests and executes the tool in a secure agent sandbox for validation. For state-changing tools, ToolSmith confirms outcomes by querying the API with parameters derived from the NL tests. If the tool fails to produce the desired output, ToolSmith generates diagnostic feedback to iteratively regenerate it. By ensuring both functional correctness and agent compatibility, ToolSmith enables reliable automation of enterprise workflows.

Traditional business processes such as loan processing, order processing, or procurement have a series of steps that are pre-defined at design and executed by enterprise systems. Recent advancements in new-age businesses, however, focus on having adaptive and ad-hoc processes by stitching together a set of functions or steps enabled through autonomous agents. Further, to enable business users to execute a flexible set of steps, there have been works on providing a conversational interface to interact and execute automation. Often, it is necessary to guide the user through the set of possible steps in the process (or workflow). Existing work on recommending the next agent to run relies on historical data. However, with changing workflows and new automation constantly getting added, it is important to provide recommendations without historical data. Additionally, hand-crafted recommendation rules do not scale. The adaptive workflow being a combination of structured and unstructured information, makes it harder to mine. Hence, in this work, we leverage Large Language Models (LLMs) to combine process knowledge with the meta-data of agents to discover NBAs specifically at cold-start. We propose a multi-stage approach that uses existing process knowledge and agent meta-data information to prompt LLM and recommend meaningful next best agent (NBA) based on user utterances.

In the realm of business automation, digital assistants/chatbots are emerging as the primary method for making automation software accessible to users in various business sectors. Access to automation primarily occurs through APIs and RPAs. To effectively convert APIs and RPAs into chatbots on a larger scale, it is crucial to establish an automated process for generating data and training models that can recognize user intentions, identify questions for conversational slot filling, and provide recommendations for subsequent actions. In this paper, we present a technique for enhancing and generating natural language conversational artifacts from API specifications using large language models (LLMs). The goal is to utilize LLMs in the "build" phase to assist humans in creating skills for digital assistants. As a result, the system doesn't need to rely on LLMs during conversations with business users, leading to efficient deployment. Experimental results highlight the effectiveness of our proposed approach. Our system is deployed in the IBM Watson Orchestrate product for general availability.

Process automation has evolved from end-to-end automation of repetitive process branches to hybrid automation where bots perform some activities and humans serve other activities. In the context of knowledge-intensive processes such as IT operations, implementing hybrid automation is a natural choice where robots can perform certain mundane functions, with humans taking over the decision of when and which IT systems need to act. Recently, ChatOps, which refers to conversation-driven collaboration for IT operations, has rapidly accelerated efficiency by providing a cross-organization and cross-domain platform to resolve and manage issues as soon as possible. Hence, providing a natural language interface to bots is a logical progression to enable collaboration between humans and bots. This work presents a no-code approach to provide a conversational interface that enables human workers to collaborate with bots executing automation scripts. The bots identify the intent of users' requests and automatically orchestrate one or more relevant automation tasks to serve the request. We further detail our process of mining the conversations between humans and bots to monitor performance and identify the scope for improvement in service quality.