As Generative AI (GenAI) becomes increasingly embedded in the workplace, managers are beginning to create Manager Clone Agents—AI-powered digital surrogates trained on their work communications and decision patterns to perform managerial tasks on their behalf. To investigate this emerging phenomenon, we conducted six design fiction workshops (n = 23) with managers and workers, in which participants co-created speculative scenarios and discussed how Manager Clone Agents might transform collaborative work. We identified four potential roles that participants envisioned for Manager Clone Agents: proxy presence, informational conveyor, productivity engine, and leadership amplifier, while highlighting concerns spanning individual, interpersonal, and organizational levels. We provide design recommendations envisioned by both parties for integrating Manager Clone Agents responsibly into the future workplace, emphasizing the need to prioritize workers’ perspectives and nurture interpersonal bonds while also anticipating alternative futures that may disrupt managerial hierarchies.

Generative AI (GenAI) is reshaping work, but adoption remains largely individual and experimental rather than coordinated into collaborative work. Whether GenAI can move from individual use to collaborative work is a critical question for future organizations. Journalism offers a compelling site to examine this shift: individual journalists have already been disrupted by GenAI tools; yet newswork is inherently collaborative relying on shared norms and coordinated workflows. We conducted 27 interviews with newsroom managers, editors and front-line journalists in China. We found that journalists frequently used GenAI to support daily tasks, but value alignment was safeguarded mainly through individual discretion. At the organizational level, GenAI use remained disconnected from team workflows, hindered by structural barriers and cultural reluctance to share practices. These findings underscore the gap between individual and collaborative work, pointing to the need to account for organizational structures, cultural norms, and workflow when coordinating GenAI for collaborative work.

As large language models (LLMs) are used in complex writing workflows, users engage in multi-turn interactions to steer generations to better fit their needs.Rather than passively accepting output, users actively refine, explore, and co-construct text.We conduct a largescale analysis of this collaborative behavior for users engaged in writing tasks in the wild with two popular AI assistants, Bing Copilot and WildChat.Our analysis goes beyond simple task classification or satisfaction estimation common in prior work and instead characterizes how users interact with LLMs through the course of a session.We identify prototypical behaviors in how users interact with LLMs in prompts following their original request.We refer to these as Prototypical Human-AI Collaboration Behaviors (PATHs) and find that a small group of PATHs explain a majority of the variation seen in user-LLM interaction.These PATHs span users revising intents, exploring texts, posing questions, adjusting style or injecting new content.Next, we find statistically significant correlations between specific writing intents and PATHs, revealing how users' intents shape their collaboration behaviors.We conclude by discussing the implications of our findings on LLM alignment.1

The advent of large language models (LLMs) offers unprecedented opportunities to reimagine peer review beyond the constraints of traditional workflows. Despite these opportunities, prior efforts have largely focused on replicating traditional review workflows with LLMs serving as direct substitutes for human reviewers, while limited attention has been given to exploring new paradigms that fundamentally rethink how LLMs can participate in the academic review process. In this paper, we introduce and explore a novel mechanism that employs LLM agents to perform pairwise comparisons among manuscripts instead of individual scoring. By aggregating outcomes from substantial pairwise evaluations, this approach enables a more accurate and robust measure of relative manuscript quality. Our experiments demonstrate that this comparative approach significantly outperforms traditional rating-based methods in identifying high-impact papers. However, our analysis also reveals emergent biases in the selection process, notably a reduced novelty in research topics and an increased institutional imbalance. These findings highlight both the transformative potential of rethinking peer review with LLMs and critical challenges that future systems must address to ensure equity and diversity.

Among creative professionals, Generative Artificial Intelligence (GenAI) has sparked excitement over its capabilities and fear over unanticipated consequences. How does GenAI impact User Experience Design (UXD) practice, and are fears warranted? We interviewed 20 UX Designers, with diverse experience and across companies (startups to large enterprises). We probed them to characterize their practices, and sample their attitudes, concerns, and expectations. We found that experienced designers are confident in their originality, creativity, and empathic skills, and find GenAI’s role as assistive. They emphasized the unique human factors of “enjoyment” and “agency”, where humans remain the arbiters of “AI alignment’’. However, skill degradation, job replacement, and creativity exhaustion can adversely impact junior designers. We discuss implications for human-GenAI collaboration, specifically copyright and ownership, human creativity and agency, and AI literacy and access. Through the lens of responsible and participatory AI, we contribute a deeper understanding of GenAI fears and opportunities for UXD.

We present an approach for estimating the fraction of text in a large corpus which is likely to be substantially modified or produced by a large language model (LLM). Our maximum likelihood model leverages expert-written and AI-generated reference texts to accurately and efficiently examine real-world LLM-use at the corpus level. We apply this approach to a case study of scientific peer review in AI conferences that took place after the release of ChatGPT: *ICLR* 2024, *NeurIPS* 2023, *CoRL* 2023 and *EMNLP* 2023. Our results suggest that between 6.5% and 16.9% of text submitted as peer reviews to these conferences could have been substantially modified by LLMs, i.e. beyond spell-checking or minor writing updates. The circumstances in which generated text occurs offer insight into user behavior: the estimated fraction of LLM-generated text is higher in reviews which report lower confidence, were submitted close to the deadline, and from reviewers who are less likely to respond to author rebuttals. We also observe corpus-level trends in generated text which may be too subtle to detect at the individual level, and discuss the implications of such trends on peer review. We call for future interdisciplinary work to examine how LLM use is changing our information and knowledge practices.

What is the impact of human-computer interaction research on industry? While it is impossible to track all research impact pathways, the growing literature on translational research impact measurement offers patent citations as one measure of how industry recognizes and draws on research in its inventions. In this paper, we perform a large-scale measurement study primarily of 70, 000 patent citations to premier HCI research venues, tracing how HCI research are cited in United States patents over the last 30 years. We observe that 20.1% of papers from these venues, including 60–80% of papers at UIST and 13% of papers in a broader dataset of SIGCHI-sponsored venues overall, are cited by patents—far greater than premier venues in science overall (9.7%) and NLP (11%). However, the time lag between a patent and its paper citations is long (10.5 years) and getting longer, suggesting that HCI research and practice may not be efficiently connected.

With the increasing diversity of mobile apps, users install many apps in their smartphones and often use several apps together to meet a specific requirement. Because of the evolution of user habits and app functions, the set of apps using at the same time, i.e., app usage context, may change over time, which represents the dynamic correlation of different apps and even the evolution trend of the whole app ecosystem. Therefore, understanding how an apps usage context changes over time is very meaningful. In this paper, based on a seven-year app usage dataset, we explore the long-term app usage context dynamics and understand the underlying reasons and influence factors behind. Specifically, we build app co-occurrence graphs in different periods and learn app embeddings accordingly by leveraging graph embedding algorithm. We then measure the change of app usage context by the distance between neighboring app embeddings. As for the whole app ecosystem, we find that the change rate of app usage context undergoes up and down phrases, and varies in different app-categories. Furthermore, we explore three influence factors correlated with such dynamics. These results will be helpful for stakeholders to better understand the evolution of mobile users app usage behavior.

In recent years, due to the prevalence of online textual advertisements, increasing businesses recognize their huge potential in product promotion. The high-quality textual content has been empirically shown to have a substantial impact on consumers’ attitudes and decisions. As a result, persuasive tactics play an essential role in online textual advertisements, which are employed to increase the attractiveness, and sequentially increase the conversion rate and sales volume. As the context of persuasion, product attributes, e.g., category and price, also greatly influence the persuasion outcomes. However, they are largely overlooked by existing works. In this paper, we propose a novel framework to study context-aware persuasion by designing a multi-task learning model and performing extensive causal analysis. First, the prediction model recognizes the persuasive tactics employed in an advertising text and predicts their promotion effectiveness. Specifically, we design a disentangled representation learning algorithm to capture the persuasive tactics, and then develop a novel context-aware attention module to model the relationships between persuasive tactics and product attributes. Experiments on a large-scale real-world dataset demonstrate the superior performance of our proposed model over state-of-the-art baselines. Then we show its great practical value by conducting an in-depth causal analysis of context-aware results that our model learns, which offers insightful interpretations and guidelines for marketers to employ persuasive tactics in textual advertisements.

The disadvantaged population is often underserved and marginalized in technology engagement: prior works show they are generally more reluctant and experience more barriers in adopting and engaging with mainstream technology. Here, we contribute to the HCI4D and ICTD literature through a novel “counter” case study on Chinese social commerce (e.g., Pinduoduo), which 1) first prospers among the traditionally underserved community from developing regions ahead of the more technologically advantaged communities, and 2) has been heavily engaged by this community. Through 12 in-depth interviews with social commerce users from the traditionally underserved community in Chinese developing regions, we demonstrate how social commerce, acting as a “virtual bazaar”, brings online the traditional offline socioeconomic lives the community has lived for ages, fits into the community’s social, cultural, and economic context, and thus effectively promotes technology inclusivity. Our work provides novel insights and implications for building inclusive technology for the “next billion” population.

Recommender systems are playing an increasingly important role in alleviating information overload and supporting users' various needs, e.g., consumption, socialization, and entertainment. However, limited research focuses on how values should be extensively considered in industrial deployments of recommender systems, the ignorance of which can be problematic. To fill this gap, in this paper, we adopt Value Sensitive Design to comprehensively explore how practitioners and users recognize different values of current industrial recommender systems. Based on conceptual and empirical investigations, we focus on five values: recommendation quality, privacy, transparency, fairness, and trustworthiness. We further conduct in-depth qualitative interviews with 20 users and 10 practitioners to delve into their opinions about these values. Our results reveal the existence and sources of tensions between practitioners and users in terms of value interpretation, evaluation, and practice, which provide novel implications for designing more human-centric and value-sensitive recommender systems.

The wide adoption of mobile devices has provided us with a massive volume of human mobility records. However, a large portion of these records is unlabeled, i.e., only have GPS coordinates without semantic information (e.g., Point of Interest (POI)). To make those unlabeled records associate with more information for further applications, it is of great importance to annotate the original data with POIs information based on the external context. Nevertheless, semantic annotation of mobility records is challenging due to three aspects: the complex relationship among multiple domains of context, the sparsity of mobility records, and difficulties in balancing personal preference and crowd preference. To address these challenges, we propose CAP, a context-aware personalized semantic annotation model, where we use a Bayesian mixture model to model the complex relationship among five domains of context—location, time, POI category, personal preference, and crowd preference. We evaluate our model on two real-world datasets, and demonstrate that our proposed method significantly outperforms the state-of-the-art algorithms by over 11.8%.

Online services are playing critical roles in almost all aspects of users’ life. Users usually have multiple online identities (IDs) in different online services. In order to fuse the separated user data in multiple services for better business intelligence, it is critical for service providers to link online IDs belonging to the same user. On the other hand, the popularity of mobile networks and GPS-equipped smart devices have provided a generic way to link IDs, i.e., utilizing themobility tracesof IDs. However, linking IDs based on their mobility traces has been a challenging problem due to the highly heterogeneous, incomplete and noisy mobility data across services. In this paper, we proposeDPLink, an end-to-end deep learning based framework, to complete the user identity linkage task for heterogeneous mobility data collected from different services with different properties.DPLinkis made up by afeature extractorincluding a location encoder and a trajectory encoder to extract representative features from trajectory and acomparatorto compare and decide whether to link two trajectories as the same user. Particularly, we propose a pre-training strategy with a simple task to train theDPLinkmodel to overcome the training difficulties introduced by the highly heterogeneous nature of different source mobility data. Besides, we introduce a multi-modal embedding network and a co-attention mechanism inDPLinkto deal with the low-quality problem of mobility data. By conducting extensive experiments on two real-life ground-truth mobility datasets with eight baselines, we demonstrate thatDPLinkoutperforms the state-of-the-art solutions by more than 15 percent in terms of hit-precision. Moreover, it is expandable to add external geographical context data and works stably with heterogeneous noisy mobility traces.

Virtual meetings are critical for remote work because of the need for synchronous collaboration in the absence of in-person interactions. In-meeting multitasking is closely linked to people’s productivity and wellbeing. However, we currently have limited understanding of multitasking in remote meetings and its potential impact. In this paper, we present what we believe is the most comprehensive study of remote meeting multitasking behavior through an analysis of a large-scale telemetry dataset collected from February to May 2020 of U.S. Microsoft employees and a 715-person diary study. Our results demonstrate that intrinsic meeting characteristics such as size, length, time, and type, significantly correlate with the extent to which people multitask, and multitasking can lead to both positive and negative outcomes. Our findings suggest important best-practice guidelines for remote meetings (e.g., avoid important meetings in the morning) and design implications for productivity tools (e.g., support positive remote multitasking).

The COVID-19 global pandemic and resulted lockdown policies have forced education in nearly every country to switch from a traditional co-located paradigm to a pure online “distance learning from home” paradigm. Lying in the center of this learning paradigm shift is the emergence and wide adoption of distance communication tools and live streaming platforms for education. Here, we present a mixed-methods study on live streaming based education experience during the COVID-19 pandemic. We focus our analysis on Chinese higher education, carried out semi-structured interviews on 30 students, and 7 instructors from diverse colleges and disciplines, meanwhile launched a large-scale survey covering 6291 students and 1160 instructors in one leading Chinese university. Our study not only reveals important design guidelines and insights to better support current remote learning experience during the pandemic, but also provides valuable implications towards constructing future collaborative education supporting systems and experience after pandemic.

The phenomenal success of the newly-emerging social e-commerce has demonstrated that utilizing social relations is becoming a promising approach to promote e-commerce platforms. In this new scenario, one of the most important problems is to predict the value of a community formed by closely connected users in social networks due to its tremendous business value. However, few works have addressed this problem because of 1) its novel setting and 2) its challenging nature that the structure of a community has complex effects on its value. To bridge this gap, we develop a Multi-scale Structure-aware Community value prediction network (MSC) that jointly models the structural information of different scales, including peer relations, community structure, and inter-community connections, to predict the value of given communities. Specifically, we first proposed a Masked Edge Learning Graph Convolutional Network (MEL-GCN) based on a novel masked propagation mechanism to model peer influence. Then, we design a Pair-wise Community Pooling (PCPool) module to capture critical community structures. Finally, we model the inter-community connections by distinguishing intra-community edges from inter-community edges and employing a Multi-aggregator Framework (MAF). Extensive experiments on a large-scale real-world social e-commerce dataset demonstrate our method’s superior performance over state-of-the-art baselines, with a relative performance gain of 11.40%, 10.01%, and 10.97% in MAE, RMSE, and NRMSE, respectively. Further ablation study shows the effectiveness of our designed components. Our code and dataset are available1.

As an emerging business phenomenon especially in China, instant messaging (IM) based social commerce is growing increasingly popular, attracting hundreds of millions of users and is becoming one important way where people make everyday purchases. Such platforms embed shopping experiences within IM apps, e.g., WeChat, WhatsApp, where real-world friends post and recommend products from the platforms in IM group chats and quite often form lasting recommending/buying relationships. How and why do users engage in IM based social commerce? Do such platforms create novel experiences that are distinct from prior commerce? And do these platforms bring changes to user social lives and relationships? To shed light on these questions, we launched a qualitative study where we carried out semi-structured interviews on 12 instant messaging based social commerce users in China. We showed that IM based social commerce: 1) enables more reachable, cost-reducing, and immersive user shopping experience, 2) shapes user decision-making process in shopping through pre-existing social relationship, mutual trust, shared identity, and community norm, and 3) creates novel social interactions, which can contribute to new tie formation while maintaining existing social relationships. We demonstrate that all these unique aspects link closely to the characteristics of IM platforms, as well as the coupling of user social and economic lives under such business model. Our study provides important research and design implications for social commerce, and decentralized, trusted socio-technical systems in general.

Understanding human mobility benefits numerous applications such as urban planning, traffic control, and city management. Previous work mainly focuses on modeling spatial and temporal patterns of human mobility. However, the semantics of trajectory are ignored, thus failing to model people's motivation behind mobility. In this paper, we propose a novel semantics-aware mobility model that captures human mobility motivation using large-scale semantic-rich spatial-temporal data from location-based social networks. In our system, we first develop a multimodal embedding method to project user, location, time, and activity on the same embedding space in an unsupervised way while preserving original trajectory semantics. Then, we use hidden Markov model to learn latent states and transitions between them in the embedding space, which is the location embedding vector, to jointly consider spatial, temporal, and user motivations. In order to tackle the sparsity of individual mobility data, we further propose a von Mises-Fisher mixture clustering for user grouping so as to learn a reliable and fine-grained model for groups of users sharing mobility similarity. We evaluate our proposed method on two large-scale real-world datasets, where we validate the ability of our method to produce high-quality mobility models. We also conduct extensive experiments on the specific task of location prediction. The results show that our model outperforms state-of-the-art mobility models with higher prediction accuracy and much higher efficiency.

The prevalence of smartphones has promoted the popularity of mobile apps in recent years. Although significant effort has been made to understand mobile app usage, existing studies are based primarily on short-term datasets with limited time span, e.g., a few months. Therefore, many basic facts about the long-term evolution of mobile app usage are unknown. In this paper, we study how mobile app usage evolves over a long-term period. We first introduce an app usage collection platform named carat, from which we have gathered app usage records of 1,465 users from 2012 to 2017. We then conduct the first study on the long-term evolution processes on a macro-level, i.e., app-category, and micro-level, i.e., individual app. We discover that, on both levels, there is a growth stage enabled by the introduction of new technologies. Then there is a plateau stage caused by high correlations between app categories and a pareto effect in individual app usage, respectively. Additionally, the evolution of individual app usage undergoes an elimination stage due to fierce intra-category competition. Nevertheless, the diverseness of app-category and individual app usage exhibit opposing trends: app-category usage assimilates while individual app usage diversifies. Our study provides useful implications for app developers, market intermediaries, and service providers.

Understanding team viability --- a team's capacity for sustained and future success --- is essential for building effective teams. In this study, we aggregate features drawn from the organizational behavior literature to train a viability classification model over a dataset of 669 10-minute text conversations of online teams. We train classifiers to identify teams at the top decile (most viable teams), 50th percentile (above a median split), and bottom decile (least viable teams), then characterize the attributes of teams at each of these viability levels. We find that a lasso regression model achieves an accuracy of .74--.92 AUC ROC under different thresholds of classifying viability scores. From these models, we identify the use of exclusive language such as 'but' and 'except', and the use of second person pronouns, as the most predictive features for detecting the most viable teams, suggesting that active engagement with others' ideas is a crucial signal of a viable team. Only a small fraction of the 10-minute discussion, as little as 70 seconds, is required for predicting the viability of team interaction. This work suggests opportunities for teams to assess, track, and visualize their own viability in real time as they collaborate.

Social e-commerce, as a new form of social computing based marketing platforms, utilizes existing real-world social relationships for promotions and sales of products. It has been growing rapidly in recent years and attracted tens of millions of users in China. A key group of actors who enable market transactions on these platforms are intermediaries who connect producers with consumers by sharing information with and recommending products to their real-world social contacts. Despite their crucial role, the nature and behavior of these intermediaries on these social e-commerce platforms has not been systematically analyzed. Here we address this knowledge gap through a mixed method study. Leveraging 9 months' all-round behavior of about 40 million users on Beidian -- one of the largest social e-commerce sites in China, alongside with qualitative evidence from online forums and interviews, we examine characteristics of intermediaries, identify their behavioral patterns and uncover strategies and mechanisms that make successful intermediaries. We demonstrate that intermediaries on social e-commerce sites act as local trend detectors and "social grocers''. Furthermore, successful intermediaries are highly dedicated whenever best sellers appear and broaden items for promotion. To the best of our knowledge, this paper presents the first large-scale analysis on the emerging role of intermediaries in social e-commerce platforms, which provides potential insights for the design and management of social computing marketing platforms.

Recognizing representative living patterns in population is extremely valuable for urban planning and decision making. Thanks to the growing popularity of location-based applications and check-ins on social networking sites, Point of Interest (POI) of a location is quite often available in the trajectory data, which expresses user living semantics. However, adopting trajectory semantics for living pattern recognition is an open and challenging research problem due to three major technical challenges: effective feature representation, suitable granularity selection for habit unit, and reliable habit distance measurement. In this paper, we propose a representation learning based system named habit2vec to represent user trajectory semantics in vector space, which preserves the original user living habit information. We evaluated our proposed system on a large-scale real-world dataset provided by a popular social network operator including 123,803 users for 1.5 months in Beijing. The results justify the representation ability of our system in preserving user habit pattern, and demonstrate the effectiveness of clustering users with similar living patterns.

Understanding human mobility benefits numerous applications such as urban planning, traffic control and city management. Previous work mainly focuses on modeling spatial and temporal patterns of human mobility. However, the semantics of trajectory are ignored, thus failing to model people's motivation behind mobility. In this paper, we propose a novel semantics-aware mobility model that captures human mobility motivation using large-scale semantics-rich spatial-temporal data from location-based social networks. In our system, we first develop a multimodal embedding method to project user, location, time, and activity on the same embedding space in an unsupervised way while preserving original trajectory semantics. Then, we use hidden Markov model to learn latent states and transitions between them in the embedding space, which is the location embedding vector, to jointly consider spatial, temporal, and user motivations. In order to tackle the sparsity of individual mobility data, we further propose a von Mises-Fisher mixture clustering for user grouping so as to learn a reliable and fine-grained model for groups of users sharing mobility similarity. We evaluate our proposed method on two large-scale real-world datasets, where we validate the ability of our method to produce high-quality mobility models. We also conduct extensive experiments on the specific task of location prediction. The results show that our model outperforms state-of-the-art mobility models with higher prediction accuracy and much higher efficiency.