Modern cities across the globe increasingly rely on ridehail services for on-demand transportation and mobility. But for drivers, such marketed affordances give rise to hidden driver burdens and vulnerabilities that evade the oversight of consumers and regulators. To effectively advance worker protections and motivate more socially responsible practices, consumers must understand the realistic labor, logistics and costs involved with ridehail driving. Through think-aloud nine workshops with 19 drivers and 15 passengers, we explore the potential for gamified in-ride interactions to facilitate engagement with real (and lived) driver experiences, surfacing passenger knowledge gaps around latent working conditions, prompting reflection and shifts in perception of their relative power and consumption behaviors, highlighting drivers’ preferences for creating more immersive and contextualized service experiences, and identifying design opportunities for safe and appropriate passenger-driver interactions that motivate solidarity. In sum, we advance conceptual understandings of social and managerial relations within a ride, uncover future potential for citizen-led labor advocacy, and offer design guidelines for more human-centered workplace technologies.

The wide adoption of platformized work has generated remarkable advancements in the labor patterns and mobility of modern society. Underpinning such progress, gig workers are exposed to unprecedented challenges and accountabilities: lack of data transparency, social and physical isolation, as well as insufficient infrastructural safeguards. Gig2Gether presents a space designed for workers to engage in an initial experience of voluntarily contributing anecdotal and statistical data to affect policy and build solidarity across platforms by exchanging unifying and diverse experiences. Our 7-day field study with 16 active workers from three distinct platforms and work domains showed existing affordances of data-sharing: facilitating mutual support across platforms, as well as enabling financial reflection and planning. Additionally, workers envisioned future use cases of data-sharing for collectivism (e.g., collaborative examinations of algorithmic speculations) and informing policy (e.g., around safety and pay), which motivated (latent) worker desiderata of additional capabilities and data metrics. Based on these findings, we discuss remaining challenges to address and how data-sharing tools can complement existing structures to maximize worker empowerment and policy impact.

Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal problems, few studies have investigated possible solutions. We take a stride in this direction by engaging workers, platform employees, and local regulators in a series of speed dating workshops using storyboards based on real-life situations to rapidly elicit stakeholder preferences for addressing financial, physical, and social issues related to worker well-being. Our results reveal that existing public and platformic infrastructures fall short in providing workers with resources needed to perform gigs, surfacing a need for multi-platform collaborations, technological innovations, as well as changes in regulations, labor laws, and the public’s perception of gig workers, among others. Drawing from multi-stakeholder findings, we discuss these implications for technology, policy, and service as well as avenues for collaboration.

Much of our modern digital infrastructure relies critically upon open sourced software. The communities responsible for building this cyberinfrastructure require maintenance and moderation, which is often supported by volunteer efforts. Moderation, as a non-technical form of labor, is a necessary but often overlooked task that maintainers undertake to sustain the community around an OSS project. This study examines the various structures and norms that support community moderation, describes the strategies moderators use to mitigate conflicts, and assesses how bots can play a role in assisting these processes. We interviewed 14 practitioners to uncover existing moderation practices and ways that automation can provide assistance. Our main contributions include a characterization of moderated content in OSS projects, moderation techniques, as well as perceptions of and recommendations for improving the automation of moderation tasks. We hope that these findings will inform the implementation of more effective moderation practices in open source communities.

As more individuals consider permanently working from home, the online labor market continues to grow as an alternative working environment. While the flexibility and autonomy of these online gigs attracts many workers, success depends critically upon self-management and workers’ efficient allocation of scarce resources. To achieve this, freelancers may develop alternative work strategies, employing highly standardized schedules and communication patterns while taking on large work volumes, or engaging in smaller numbers of jobs whilst tailoring their activities to build relationships with individual employers. In this study, we consider this contrast in relation to worker communication patterns. We demonstrate the heterogeneous effects of standardization versus personalization across different stages of a project and examine the relative impact on job acquisition, project completion, and earnings. Our findings can inform the design of platforms and various worker support tools for the gig economy.

Developers spend a significant portion of their time searching for solutions and methods online. While numerous tools have been developed to support this exploratory process, in many cases the answers to developers' questions involve trade-offs among multiple valid options and not just a single solution. Through interviews, we discovered that developers express a desire for help with decision-making and understanding trade-offs. Through an analysis of Stack Overflow posts, we observed that many answers describe such trade-offs. These findings suggest that tools designed to help a developer capture information and make decisions about trade-offs can provide crucial benefits for both the developers and others who want to understand their design rationale. In this work, we probe this hypothesis with a prototype system named Unakite that collects, organizes, and keeps track of information about trade-offs and builds a comparison table, which can be saved as a design rationale for later use. Our evaluation results show that Unakite reduces the cost of capturing tradeoff-related information by 45%, and that the resulting comparison table speeds up a subsequent developer's ability to understand the trade-offs by about a factor of three.

Programmers consistently engage in cognitively demanding tasks such as sense making and decision-making. During the information-foraging process, programmers are growing more reliant on resources available online since they contain masses of crowdsourced information and are easier to navigate. Content available in questions and answers on Stack Overflow presents a unique platform for studying the types of problems encountered in programming and possible solutions. In addition to classifying these questions, we introduce possible visual representations for organizing the gathered information and propose that such models may help reduce the cost of navigating, understanding and choosing solution alternatives.