Personalised feedback in MOOCs is often prevented by the non-scalability of traditional approaches and the lack of pedagogical grounding of the current learning analytics (LA) solutions. One way to tackle such limitations is the adoption of a participatory approach through the active positioning of MOOC instructors in the design and development of LA solutions. Nonetheless, there is a scarcity of empirical proposals supporting these approaches in MOOCs. To that end, the current paper presents e-FeeD4Mi, a web-based tool, incorporating a set of catalogues, recommendations and a process, that aim to support instructors in the design of human-centred LA-informed feedback. We conducted an evaluative study with 6 MOOC instructors who employed the tool into their course designs to assess e-FeeD4Mi usefulness, usability and associated workload. The evidence gathered permitted us to understand how e-FeeD4Mi support the design of human-centred LA-based feedback in MOOCs. Altogether, the results showed a good usability and participants' satisfaction regarding the use of the tool for shaping personalised feedback. At the same time, participants offered ideas for further tool enrichment. This study expands upon the current body of empirical research on the human-centred approaches in the design of LA-driven interventions in MOOCs.

Cultural Heritage learners can highly benefit from ubiquitous learning approaches that connect in-classroom activities with active on-site learning opportunities. However, teachers face the problem that the current landscape of technological support for learning Cultural Heritage mostly consists of mobile applications for informal contexts, completely decoupled from curricular activities. This paper presents the results of an exploratory-sequential mixed-methods study that focuses on the feasibility, for non-technical expert teachers, of repurposing an existing mobile application in formal Cultural Heritage ubiquitous learning situations. Such feasibility is explored from the perspective of the orchestration metaphor. More specifically, we used the “5+3 aspects orchestration framework” to understand the orchestration challenges of four ubiquitous learning situations about Cultural Heritage carried out in two secondary schools. These situations involved five teachers and 139 students who used a mobile application called Casual Learn for several weeks. The results of the study suggest that, after a brief training, teachers can design, enact, and orchestrate ubiquitous learning situations that involve both in-classroom and out-classroom activities. The teachers were able to transfer to the students most of the orchestration load of out-classroom activities. The results also showed that the flow of learning artifacts and information between in- and out-classroom activities is a critical issue that needs to be addressed by developers of ubiquitous learning technological solutions.

The provision of feedback in Massive Open Online Courses (MOOCs) is a non-trivial task for instructors. Current Learning Analytics (LA) solutions provide opportunities for scaling up such feedback strategies. Yet, most of these solutions lack course contextualization and guidance for MOOC instructors. This paper presents a conceptual framework and a web-based tool aimed at supporting instructors in the design and enactment of feedback strategies within MOOC learning designs. Both the framework and the tool are based on a structured process and include a set of catalogues facilitating the reflection and (re)design of these strategies. Additionally, this paper reports an evaluation of the framework catalogues and the usefulness of the framework process in an online workshop (N=11). As part of this ongoing work, we also explored the experience of participants with the tool. The results are positive, highlighting the usefulness of the framework catalogues, especially for non-experienced MOOC instructors. We envision that the initial evidence gathered can contribute to research on conceptual and technological tools supporting feedback design, and to promote the synergy among LA and human-centered approaches in MOOC settings.

Detecting learners who face problems in MOOCs usually poses difficulties due to the high instructor-learners ratio, the diversity of the population, and the asynchronous participation mode. Existing solutions mainly draw on self-reported problems in discussion forums and on dashboards displaying learners’ activity traces. However, these approaches cannot scale up easily or do not consider the course learning design. This paper presents a conceptual framework aimed at guiding MOOC instructors in the identification of potential learners' problems and indicators of such problems, considering the learning design of the course (e.g., types of activities, difficulty, etc.). An instrumental qualitative case study served for the evaluation and refinement of the framework. The results showed that the framework positively helped instructors to reflect on potential learners’ problems they had not considered beforehand, and to associate such problems with a set of indicators related to their learning designs.