Customer reviews usually contain much information about one's online shopping experience. While positive reviews are beneficial to the stores, negative ones will largely influence consumers' decision and may lead to a decline in sales. Therefore, it is of vital importance to carefully and persuasively reply to each negative review and minimize its disadvantageous effect. Recent studies consider leveraging generation models to help the sellers respond. However, this problem is not well-addressed as the reviews may contain multiple aspects of issues which should be resolved accordingly and persuasively. In this work, we propose a Multi-Source Multi-Aspect Attentive Generation model for persuasive response generation. Various sources of information are appropriately obtained and leveraged by the proposed model for generating more informative and persuasive responses. A multi-aspect attentive network is proposed to automatically attend to different aspects in a review and ensure most of the issues are tackled. Extensive experiments on two real-world datasets, demonstrate that our approach outperforms the state-of-the-art methods and online tests prove that our deployed system significantly enhances the efficiency of the stores' dealing with negative reviews.

Jianhai Zhang, Mieradilijiang Maimaiti, Gao Xing, Yuanhang Zheng, Ji Zhang. Proceedings of the 2022 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies. 2022.

Mieradilijiang Maimaiti, Yang Liu, Yuanhang Zheng, Gang Chen, Kaiyu Huang, Ji Zhang, Huanbo Luan, Maosong Sun. Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing. 2021.

Yuanhang Zheng, Zhixing Tan, Meng Zhang, Mieradilijiang Maimaiti, Huanbo Luan, Maosong Sun, Qun Liu, Yang Liu. Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing. 2021.

Data augmentation is an approach for several text generation tasks. Generally, in the machine translation paradigm, mainly in low-resource language scenarios, many data augmentation methods have been proposed. The most used approaches for generating pseudo data mainly lay in word omission, random sampling, or replacing some words in the text. However, previous methods barely guarantee the quality of augmented data. In this work, we try to build the data by using paraphrase embedding and POS-Tagging. Namely, we generate the fake monolingual corpus by replacing the main four POS-Tagging labels, such as noun, adjective, adverb, and verb, based on both the paraphrase table and their similarity. We select the bigger corpus size of the paraphrase table with word level and obtain the word embedding of each word in the table, then calculate the cosine similarity between these words and tagged words in the original sequence. In addition, we exploit the ranking algorithm to choose highly similar words to reduce semantic errors and leverage the POS-Tagging replacement to mitigate syntactic error to some extent. Experimental results show that our augmentation method consistently outperforms all previous SOTA methods on the low-resource language pairs in seven language pairs from four corpora by 1.16 to 2.39 BLEU points.

Neural machine translation (NMT) has made remarkable progress in recent years, but the performance of NMT suffers from a data sparsity problem since large-scale parallel corpora are only readily available for high-resource languages (HRLs). In recent days, transfer learning (TL) has been used widely in low-resource languages (LRLs) machine translation, while TL is becoming one of the vital directions for addressing the data sparsity problem in low-resource NMT. As a solution, a transfer learning method in NMT is generally obtained via initializing the low-resource model (child) with the high-resource model (parent). However, leveraging the original TL to low-resource models is neither able to make full use of highly related multiple HRLs nor to receive different parameters from the same parents. In order to exploit multiple HRLs effectively, we present a language-independent and straightforward multi-round transfer learning (MRTL) approach to low-resource NMT. Besides, with the intention of reducing the differences between high-resource and low-resource languages at the character level, we introduce a unified transliteration method for various language families, which are both semantically and syntactically highly analogous with each other. Experiments on low-resource datasets show that our approaches are effective, significantly outperform the state-of-the-art methods, and yield improvements of up to 5.63 BLEU points.