Ethics in AI has become a debated topic of public and expert discourse in recent years. But what do people who build AI—AI practitioners—have to say about their understanding of AI ethics and the challenges associated with incorporating it into the AI-based systems they develop? Understanding AI practitioners’ views on AI ethics is important as they are the ones closest to the AI systems and can bring about changes and improvements. We conducted a survey aimed at understanding AI practitioners’ awareness of AI ethics and their challenges in incorporating ethics. Based on 100 AI practitioners’ responses, our findings indicate that the majority of AI practitioners had a reasonable familiarity with the concept of AI ethics, primarily due to workplace rules and policies . Privacy protection and security was the ethical principle that the majority of them were aware of. Formal education/training was considered somewhat helpful in preparing practitioners to incorporate AI ethics. The challenges that AI practitioners faced in the development of ethical AI-based systems included (i) general challenges, (ii) technology-related challenges, and (iii) human-related challenges. We also identified areas needing further investigation and provided recommendations to assist AI practitioners and companies in incorporating ethics into AI development.

Abstract An increasing number of companies aim to enable their development teams to work in an agile manner. When introducing agile teams, companies face several challenges. This paper explores the kind of leadership needed to support teams to work in an agile way. One theoretical agile leadership concept describes a Scrum Master who is supposed to empower the team to lead itself. Empirical findings on such a leadership role are controversial. We still have not understood how leadership unfolds in a team that is by definition self-organizing. Further exploration is needed to better understand leadership in agile teams. Our goal is to explore how leadership changes while the team matures using the example of the Scrum Master. Through a grounded theory study containing 75 practitioners from 11 divisions at the Robert Bosch GmbH we identified a set of nine leadership roles that are transferred from the Scrum Master to the Development Team while it matures. We uncovered that a leadership gap and a supportive internal team climate are enablers of the role transfer process, whereas role conflicts may diminish the role transfer. To make the Scrum Master change in a mature team, team members need to receive trust and freedom to take on a leadership role which was previously filled by the Scrum Master. We conclude with practical implications for managers, Product Owners, Development Teams and Scrum Masters which they can apply in real settings.

A number of qualitative studies find that team leadership is one essential success factor for evolving into a mature agile team. One such qualitative study suggests the 9-Factor Theory of Scrum Master roles, which claims that the Scrum Master performs a set of 9 leadership roles which are transferred to the team over time [ 14 ]. We aimed at conducting a quantitative exploration that examines the presence and change of the 9-Factor Theory in relation to team maturity. We conducted an online survey with 67 individuals at the conglomerate Robert Bosch GmbH. Descriptive statistics reveal that the Scrum Master and the agile team score differently on the 9 factors and that the Scrum Master role is most often distributed in teams that had been working between 3 and 5 months in an agile manner. Yet, we also find that the leadership roles predominantly remain with one dedicated Scrum Master. Based on our results we suggest to group the 9-Factor Theory into three clusters: the Scrum Master is rather linked to psychological team factors (1), while the team tends to be linked to rather product-related factors (2). Organizational factors (3) are less often present. Our practical implications suggest an extension of the Scrum Master description. Furthermore, our study lays groundwork for future quantitative testing of leadership in agile teams.

Abstract Motivation: How immature teams can become agile is a question that puzzles practitioners and researchers alike. Scrum is one method that supports agile working. Empirical research on the Scrum Master role remains scarce and reveals contradicting results. While the Scrum Master role is often centred on one person in rather immature teams, the role is expected to be shared among multiple members in mature teams. Objective: Therefore, we aim to understand how the Scrum Master role changes while the team matures. Method: We applied Grounded Theory and conducted qualitative interviews with 53 practitioners of 29 software and non-software project teams from Robert Bosch GmbH. Results: We discovered that Scrum Masters initially play nine leadership roles: Method Champion, Disciplinizer on Equal Terms, Coach, Change Agent, Helicopter, Moderator, Networker, Knowledge Enabler and Protector. They transfer some of those roles to the team while it matures. The Scrum Master provides a leadership gap, which allows team members to take on a leadership role. Conclusion: The Scrum Master role changes while the team matures. Trust and freedom to take over a leadership role in teams are essential enablers. Our results support practitioners in implementing agile teams in established companies.