Recent advancements in multimodal generative AI (GenAI) enable the creation of personal context-aware real-time agents that, for example, can augment user workflows by following their on-screen activities and providing contextual assistance. However, prototyping such experiences is challenging, especially when supporting people with domain-specific tasks using real-time inputs such as speech and screen recordings. While prototyping an LLM-based proactive support agent system, we found that existing prototyping and evaluation methods were insufficient to anticipate the nuanced situational complexity and contextual immediacy required. To overcome these challenges, we explored a novel user-centered prototyping approach that combines counterfactual video replay prompting and hybrid Wizard of Oz methods to iteratively design and refine agent behaviors. This paper discusses our prototyping experiences, highlighting successes and limitations, and offers a practical guide and an open-source toolkit for UX designers, HCI researchers, and AI toolmakers to build more user-centered and context-aware multimodal agents.

Think-Aloud Computing, a method for capturing users’ verbalized thoughts during software tasks, allows eliciting rich contextual insights into evolving intentions, struggles, and decision-making processes of users in real-time. However, existing approaches face practical challenges: users often lack awareness of what is captured by the system, are not effectively encouraged to speak, and miss or are interrupted by system feedback. Additionally, thinking aloud should feel worthwhile for users due to the gained contextual AI assistance. To better support and harness Think-Aloud Computing, we introduce PointAloud, a suite of novel AI-driven pointer-centric interactions for in-the-moment verbalization encouragement, low-distraction system feedback, and contextually rich work process documentation alongside proactive AI assistance. Our user study with 12 participants provides insights into the value of pointer-centric think-aloud computing for work process documentation and human-AI co-creation. We conclude by discussing the broader implications of our findings and design considerations for pointer-centric and AI-supported Think-Aloud Computing workflows.

Despite the potential of generative AI (GenAI) design tools to enhance design processes, professionals often struggle to integrate AI into their workflows. Fundamental cognitive challenges include the need to specify all design criteria as distinct parameters upfront (intent formulation) and designers' reduced cognitive involvement in the design process due to cognitive offloading, which can lead to insufficient problem exploration, underspecification, and limited ability to evaluate outcomes. Motivated by these challenges, we envision novel metacognitive support agents that assist designers in working more reflectively with GenAI. To explore this vision, we conducted exploratory prototyping through a Wizard of Oz elicitation study with 20 mechanical designers probing multiple metacognitive support strategies. We found that agent-supported users created more feasible designs than non-supported users, with differing impacts between support strategies. Based on these findings, we discuss opportunities and tradeoffs of metacognitive support agents and considerations for future AI-based design tools.

Despite Generative AI (GenAI) systems' potential for enhancing content creation, users often struggle to effectively integrate GenAI into their creative workflows. Core challenges include misalignment of AI-generated content with user intentions (intent elicitation and alignment), user uncertainty around how to best communicate their intents to the AI system (prompt formulation), and insufficient flexibility of AI systems to support diverse creative workflows (workflow flexibility). Motivated by these challenges, we created IntentTagger: a system for slide creation based on the notion of Intent Tags - small, atomic conceptual units that encapsulate user intent - for exploring granular and non-linear micro-prompting interactions for Human-GenAI co-creation workflows. Our user study with 12 participants provides insights into the value of flexibly expressing intent across varying levels of ambiguity, meta-intent elicitation, and the benefits and challenges of intent tag-driven workflows. We conclude by discussing the broader implications of our findings and design considerations for GenAI-supported content creation workflows.

Chat-based prompts respond with verbose linear-sequential texts, making it difficult to explore and refine ambiguous intents, back up and reinterpret, or shift directions in creative AI-assisted design work. AI-Instruments instead embody "prompts" as interface objects via three key principles: (1) Reification of user-intent as reusable direct-manipulation instruments; (2) Reflection of multiple interpretations of ambiguous user-intents (Reflection-in-intent) as well as the range of AI-model responses (Reflection-in-response) to inform design "moves" towards a desired result; and (3) Grounding to instantiate an instrument from an example, result, or extrapolation directly from another instrument. Further, AI-Instruments leverage LLM's to suggest, vary, and refine new instruments, enabling a system that goes beyond hard-coded functionality by generating its own instrumental controls from content. We demonstrate four technology probes, applied to image generation, and qualitative insights from twelve participants, showing how AI-Instruments address challenges of intent formulation, steering via direct manipulation, and non-linear iterative workflows to reflect and resolve ambiguous intents.

AI-based design tools are proliferating in professional software to assist engineering and industrial designers in complex manufacturing and design tasks. These tools take on more agentic roles than traditional computer-aided design tools and are often portrayed as “co-creators.” Yet, working effectively with such systems requires different skills than working with complex CAD tools alone. To date, we know little about how engineering designers learn to work with AI-based design tools. In this study, we observed trained designers as they learned to work with two AI-based tools on a realistic design task. We find that designers face many challenges in learning to effectively co-create with current systems, including challenges in understanding and adjusting AI outputs and in communicating their design goals. Based on our findings, we highlight several design opportunities to better support designer-AI co-creation.