Cloud Operations (CloudOps) is a rapidly growing field focused on the automated management and optimization of cloud infrastructure which is essential for organizations nav-igating increasingly complex cloud environments. MontyCloud Inc. is one of the major companies in the CloudOps domain that leverages autonomous bots to manage cloud compliance, security, and continuous operations. To make the platform more accessible and effective to the customers, we leveraged the use of GenAl. Developing a GenAl-based solution for autonomous CloudOps for the existing MontyCloud system presented us with various challenges such as i) diverse data sources; ii) orchestration of multiple processes and iii) handling complex workflows to automate routine tasks. To this end, we developed MOYA, a multi-agent framework that leverages GenAI and balances autonomy with the necessary human control. This framework integrates various internal and external systems and is optimized for factors like task orchestration, security, and error mitigation while producing accurate, reliable, and relevant insights by utilizing Retrieval Augmented Generation (RAG). Evaluations of our multi-agent system with the help of practitioners as well as using automated checks demonstrate enhanced accuracy, responsiveness, and effectiveness over non-agentic approaches across complex workflows.

Architectural Knowledge Management (AKM) involves the organized handling of information related to architectural decisions and design within a project or organization. An essential artefact of AKM is the Architecture Decision Records (ADR), which documents key design decisions. ADRs are documents that capture decision context, decision made and various aspects related to a design decision, thereby promoting transparency, collaboration, and understanding. Despite their benefits, ADR adoption in software development has been slow due to challenges like time constraints and inconsistent uptake. Recent advancements in Large Language Models (LLMs) may help bridge this adoption gap by facilitating ADR generation. However, the effectiveness of LLM for ADR generation or understanding is something that has not been explored. To this end, in this work, we perform an exploratory study which aims to investigate the feasibility of using LLM for the generation of ADRs given the decision context. In our exploratory study, we utilize GPT and T5-based models with 0-shot, few-shot, and fine-tuning approaches to generate the Decision of an ADR given its Context. Our results indicate that in a 0-shot setting, state-of-the-art models such as GPT-4 generate relevant and accurate Design Decisions, although they fall short of human-level performance. Additionally, we observe that more cost-effective models like GPT-3.5 can achieve similar outcomes in a few-shot setting, and smaller models such as Flan-T5 can yield comparable results after fine-tuning. To conclude, this exploratory study suggests that LLM can generate Design Decisions, but further research is required to attain human-level generation and establish standardized widespread adoption.