Artificial Intelligence (AI) is increasingly integrated into Building Automation Systems (BAS) to enhance energy efficiency and occupant comfort. Yet, rather than functioning as neutral optimization tools, AI in BAS operates within fragile infrastructures, limited resources, and institutional politics. We present a qualitative study of 23 interviews with energy professionals, AI researchers, and student representatives at the University of Toronto, an institution recognized for its sustainability leadership. Participants expressed ambivalence: AI was valued for forecasting and optimization, yet concerns arose around legitimacy, labor demands, and environmental paradoxes. Fairness in occupant comfort was highlighted, not as an inherent property of models but as a situated practice shaped by infrastructural governance negotiated across roles and inequities. Communication also emerged as a form of occupant agency, where human, machine, and AI-mediated dialogue makes automated decisions legible and contestable. These findings reframe AI in BAS as socio-technical infrastructure and inform our design recommendations for transparent, participatory, and just systems.

Lack of interfaith communication often gives rise to prejudice and group-based conflict in multi-faith societies. Nurturing this communication via interfaith learning may reduce this conflict by fostering interfaith empathy. HCI has a dearth of knowledge on interfaith coexistence and empathy building. To address this gap, we present the design, implementation, and usability of Cohabitant: a virtual reality (VR) application that promotes interfaith learning and empathy. Cohabitant’s design is theoretically underpinned by Allport’s intergroup contact theory and informed by insights from a participatory workshop we ran with members of three religious groups: Christians, Hindus, and Muslims. Our evaluation study, combining quantitative and qualitative data from 30 participants, suggests that Cohabitant may enhance general interpersonal empathy, but falls short for ethnocultural empathy. We discuss the possible design and policy implications of using this kind of VR technology for interfaith learning and empathy building.

This paper explores how interactive applications can help mitigate the adversity of facing cultural differences between migrants and the host community, and between migrants of diverse backgrounds to foster intercultural exchange. Based on literature about situated cognition, immersive theater, and affordance, we designed and built Be Our Guest: an augmented reality application where a user is invited to the houses of people from different cultures and is asked to help with one of their cultural rituals around simple everyday objects. We detail the various phases we took to collect the cultural stories and construct the application. We then report the results of a user study with the developed application. Our findings show that participants were easily immersed in the augmented space due to the app’s narrative, visuals, and interactive nature. Moreover, they enjoyed exploring cultural rituals, including their own, and felt more confident connecting with people from other cultures.

This article presents a thorough discussion of the trajectories of international migration research in HCI. We begin by reporting our survey findings of 282 HCI-related publications about migration from nine digital libraries between 2010–2019, summarizing how this research stream has evolved, the geographies and populations it encompasses, and the methodologies it utilizes. We then augment these findings with data from interviews with 11 skilled researchers who reflect on their working experience in this area. Our analysis reveals how the domain has evolved from the European migrant crisis to a more global agenda of migration and points towards a shifting focus from addressing immediate needs to acknowledging more complex political and emotional aspects of mobility. We also uncover the critical role of academic, local, and international politics in migration research in HCI. We discuss these findings to explore future opportunities in this area and advance HCI research discourse with the marginalized populace.

Current research in HCI with immigrants predominantly focuses on their practical needs and little attention is given to their cultural identities. As such, we aim to understand how newcomers reflect their cultural values within domestic settings. We explore this by provoking memories immigrants associate with physical spaces inside their homes. Hence, we built "Our Home Sketcher": a paper-based home drafting tool that allows novice users to design their homes by sketching and implicitly expressing their space, light, and privacy preferences. The collected drawings are then fed into a computer algorithm that produces 3D models of the sketched houses. This process of design acts as an artifact-driven storytelling for heritage sharing and rapport building within migrant communities. We engage 13 Middle Eastern newcomers in Canada with the tool and use Halbwachs' [44] theory of collective memory to frame how home sketching provokes former experiences. Our findings show a strong longing for reclaiming the past, narrating space-related oral history, and designing beyond current limitations.

Migration, forced mobility, and refugee studies in ICTD and related disciplines have been predominantly focused on the victims' immediate needs, including shelter, food, healthcare, language, and information. This line of work has mostly been devoid of the political background of migration and the victims' future hopes and aspirations, and hence fails to address many pressing issues associated with their long-term settlement. We address this gap in ICTD literature by drawing on our two years long ethnography with the Rohingya refugees in Bangladesh. We build on a rich body of literature on development sociology and philosophy to demonstrate how the refugees infrastructure their hope through various artful practices of solidarity, leadership, and negotiation, and how ICT plays an important role in and around each of these practices. We discuss how our study further contributes to the ongoing discourse in ICTD around aspiration, hope, design, and empowerment.

While a growing body of literature in HCI is focusing on the initial needs of the refugees soon after their migration, most challenges associated with the long-term process of their integration with the host communities using technology have still remained understudied. This work builds on a 3 year-long fieldwork with the refugees in Canada, extended observations, and interviews with 26 participants (19 refugees, 4 refugee sponsors, and 3 refugee workers) to illustrate how refugees encounter various challenges in accessing necessary services in Canada through its computerized infrastructures. This paper documents the intricacies and nuances of this problem extended over their struggles in obtaining information, getting social support, learning new technologies, securing their digital activities, and the gender dynamics associated with these activities. Our analysis generates several design implications to address these issues. Moreover, we discuss the challenges' entanglement with some of the broader concerns in HCI regarding infrastructure, inclusion, and mobility.