Social media platforms allow users to create polls to gather public opinion on diverse topics. However, we know little about what such polls are used for and how reliable they are, especially in significant contexts like elections. Focusing on the 2020 presidential elections in the U.S., this study shows that outcomes of election polls on Twitter deviate from election results despite their prevalence. Leveraging demographic inference and statistical analysis, we find that Twitter polls are disproportionately authored by male Republicans and exhibit a large bias towards candidate Donald Trump in comparison to mainstream polls. We investigate potential sources of biased outcomes from the point of view of inauthentic, automated, and counter-normative behavior. Using social media experiments and interviews with poll authors, we identify inconsistencies between public vote counts and those privately visible to poll authors, with the gap potentially attributable to purchased votes. We find that election polls tend to be more biased, contain more questionable votes, and attract more bots before the election day than after. We highlight and compare key factors contributing to biased poll outcomes. Finally, we identify instances of polls spreading voter fraud conspiracy theories and estimate that a couple of thousand such polls were posted in 2020. The study discusses the implications of biased election polls in the context of transparency and accountability of social media platforms.

Social media are utilized by millions of citizens to discuss important political issues. Politicians use these platforms to connect with the public and broadcast policy positions. Therefore, data from social media has enabled many studies of political discussion. While most analyses are limited to data from individual platforms, people are embedded in a larger information ecosystem spanning multiple social networks. Here we describe and provide access to the Indiana University 2022 U.S. Midterms Multi-Platform Social Media Dataset (MEIU22), a collection of social media posts from Twitter, Facebook, Instagram, Reddit, and 4chan. MEIU22 links to posts about the midterm elections based on a comprehensive list of keywords and tracks the social media accounts of 1,011 candidates from October 1 to December 25, 2022. We also publish the source code of our pipeline to enable similar multi-platform research projects.

Malicious actors create inauthentic social media accounts controlled in part by algorithms, known as social bots, to disseminate misinformation and agitate online discussion. While researchers have developed sophisticated methods to detect abuse, novel bots with diverse behaviors evade detection. We show that different types of bots are characterized by different behavioral features. As a result, supervised learning techniques suffer severe performance deterioration when attempting to detect behaviors not observed in the training data. Moreover, tuning these models to recognize novel bots requires retraining with a significant amount of new annotations, which are expensive to obtain. To address these issues, we propose a new supervised learning method that trains classifiers specialized for each class of bots and combines their decisions through the maximum rule. The ensemble of specialized classifiers (ESC) can better generalize, leading to an average improvement of 56% in F1 score for unseen accounts across datasets. Furthermore, novel bot behaviors are learned with fewer labeled examples during retraining. We deployed ESC in the newest version of Botometer, a popular tool to detect social bots in the wild, with a cross-validation AUC of 0.99.