VLDB 2026 Research / reviewers in the wild / expert
Margaret C. Jack
dblp:252/6175
· DBLP profile ↗
7ranked-venue papers
5as first author
4since 2021 · last 2025
0000-0003-1770-0997ORCID · verified
Domains — the database's venue-derived domains; a paper can count in several
Human-computer interaction and ubiquitous computing · 7 · 5 first-author · 4 since 2021Artificial intelligence and machine learning · 1 · 1 since 2021
| Year | Publication | Venue | Position |
|---|---|---|---|
| 2025 | Ethereal Composting
Hanyong Yang, Margaret C. Jack |
COMPASS | 2 |
| 2025 | Relational Logistics and Alternative Supply Chains of Last ResortabstractThis paper contrasts the consolidation of the American mega-logistics industry with homegrown logistics operations based in neighborhoods of New York City during the COVID-19 pandemic. We offer three cases: a community of immigrant street vendors in Corona, Queens; a theater-turned-food-pantry in the Lower East Side of Manhattan; and the city-wide network of mutual aid organizations. We note the ways these alternative forms of logistics stitch together technologies, delivery processes, and social networks-often quite creatively-to get food and other resources where they need to be, when they needs to be there. These logistics networks are locally-oriented, fit to specific requirements, and made up of tailored, ad hoc activities. They demonstrate flexibility and skillful work in a crisis and bring together volunteers, entrepreneurs, and necessary resources with a community-at-need in horizontal governance. In doing so, they model forms of supply chains that improve social welfare and offer alternatives to the growing consolidation of mega logistics. We identify opportunites for CSCW scholars to use insights from the field including theories of infrastructure and technology and social movements to support the further development of such supply chains. Margaret C. Jack, Robert Soden |
Proc. ACM Hum. Comput. Interact. | 1 |
| 2021 | Networked Authoritarianism at the Edge: The Digital and Political Transitions of Cambodian Village OfficialsabstractThis paper describes how village-level officials, relatively new to the Internet, use popular digital platforms on smartphones to supplement and extend long-standing patterns of information control and authoritarian power in rural Cambodia. They use these tools to monitor local affairs, report to the central government, and promote local government activities, practices which intimidate villagers and encourage their political withdrawal and self-censorship. This paper makes three contributions to the literature on networked authoritarianism and rural governance. First, technological changes currently underway in the Cambodian rural bureaucracy reflect a generational transition, as long-standing officials struggle to use new media easily or effectively, leading to new anxieties and breakdowns for these traditional holders of power. Second, bureaucratic information practices in these villages rely on material practices ranging from paper, face to face meetings, and loudspeakers, to new tools such as Facebook and smartphones - underlining significant continuities in mechanisms of bureaucratic power and control. Third, networked authoritarian practices conjure for villagers the historical links between information control and violence, and the effectiveness of these tactics on chilling speech is often rooted in villagers' memories of fear. Margaret C. Jack, Sopheak Chann, Steven J. Jackson, Nicola Dell |
Proc. ACM Hum. Comput. Interact. | 1 |
| 2021 | "Positive Energy": Perceptions and Attitudes Towards COVID-19 Information on Social Media in ChinaabstractThe COVID-19 outbreak has resulted in a worldwide public health crisis. In such times of crisis, access to relevant and accurate information is critical. For many people in China, domestic social media platforms such as WeChat and Weibo have become dominant sources of COVID-19-related information and news. People have to evaluate the trustworthiness of COVID-19-related information and make sharing decisions using platforms that have to contend with government censorship policies, astroturfers, and other government interventions. We interviewed 33 Chinese WeChat users to understand how individuals were seeking COVID-19-related information and how they identified and evaluated specific COVID-19-related misinformation. This work exposes how COVID-19-related content with "positive energy" was prevalent on social media in China. A significant number of interviewees exhibited a willingness to prioritize information valence over veracity when evaluating and sharing content with others. Further, the work revealed how Chinese citizens' understanding of information ecosystems played an important role in their attitudes towards censorship and official media, and also influenced their evaluation of domestic and international information during a global crisis. Zhicong Lu, Yue Jiang 0002, Chenxinran Shen, Margaret C. Jack, Daniel J. Wigdor, Mor Naaman |
Proc. ACM Hum. Comput. Interact. | 4 |
| 2019 | "Privacy is not a concept, but a way of dealing with life": Localization of Transnational Technology Platforms and Liminal Privacy Practices in CambodiaabstractPrivacy scholarship has shown how norms of appropriate information flow and information regulatory processes vary according to environment, which change as the environment changes, including through the introduction of new technologies. This paper describes findings from a qualitative research study that examines practices and perceptions of privacy in Cambodia as the population rapidly moves into an online environment (specifically Facebook, the most popular Internet tool in Cambodia today). We empirically demonstrate how the concept of privacy differs across cultures and show how the Facebook platform, as it becomes popular worldwide, catalyzes change in norms of information regulation. We discuss how the localization of transnational technology platforms provides a key site in which to investigate changing cultural ideas about privacy, and to discover misalignments between different expectations for information flow. Finally, we explore ways that insufficient localization effort by transnational technology companies puts some of the most marginalized users at disproportionate information disclosure risk when using new Internet tools, and offer some pragmatic suggestions for how such companies could improve privacy tools for users who are far -geographically or culturally - from where the tools are designed. Margaret C. Jack, Pang Sovannaroth, Nicola Dell |
Proc. ACM Hum. Comput. Interact. | 1 |
| 2017 | Infrastructure as Creative Action: Online Buying, Selling, and Delivery in Phnom PenhabstractThis paper describes a complex global sales and logistics network based in Phnom Penh, Cambodia, which utilizes Internet tools (particularly Facebook) as well as a suite of offline tools such as feature phones, paper receipts, and motorcycles to facilitate the buying and selling of clothes and other commodities. Against the gap or import models that sometimes limit HCI understandings of computational change in non-Western environments, we argue that the consumers, business owners, delivery drivers, and call center staff play active and formative roles in producing this infrastructure, integrating new tools into older cultural practices and determining how they work within the limits and conventions of the environment. We argue that resourceful and imaginative activities such as these constitute a form of creative infrastructural action and are central to the ways that new tools circulate in the world, though they often go unrecognized by HCI as innovation. Margaret C. Jack, Jay Chen, Steven J. Jackson |
CHI | 1 |
| 2016 | Logistics as Care and Control: An Investigation into the UNICEF Supply DivisionabstractThis paper investigates emerging practices and infrastructures in global humanitarian relief to argue for logistics as an essential but often neglected component of ICTD and broader HCI work. Logistics -- the artful coordination of human and material flows -- leverages scholarship on "coordination," "articulation" and "infrastructure" to provide insight into the complex role of new IT systems (and HCI as a field) in the global circulation of goods and relations. Drawing on fieldwork with the UNICEF Supply Division, we argue that contemporary logistics operates simultaneously as a form of care and control. We demonstrate that logisticians at Supply traverse messy and dynamic information and material infrastructures, and that effective logistical work must marry and bridge these worlds. Our work extends ICTD and postcolonial computing research by casting light on the nature, experience and ambivalence of the global flows that enable and support HCI work in development and postcolonial settings. Margaret C. Jack, Steven J. Jackson |
CHI | 1 |