Large language models (LLMs) have recently been adopted for recommendation by framing user preference modeling as a language generation problem. However, existing latent reasoning approaches typically represent user intent with a single latent vector, which struggles to capture the inherently multi-faceted nature of user preferences. We propose Factorized Latent Reasoning (FLR), a novel framework for LLM-based sequential recommendation that decomposes latent reasoning into multiple disentangled preference factors. FLR introduces a lightweight multi-factor attention module that iteratively refines a latent thought representation, where each factor attends to distinct aspects of the user's interaction history. To encourage diversity and specialization, we design orthogonality, attention diversity, and sparsity regularization objectives, and dynamically aggregate factor contributions for the final prediction. We further integrate FLR with an efficient reinforcement learning strategy based on group-relative policy optimization, enabling stable alignment directly in the latent reasoning space. Experiments on multiple benchmarks show that FLR consistently outperforms strong baselines while improving robustness and interpretability. Our data and code are available at https://github.com/ToAdventure/FLR.

Multi-label unknown intent detection is a challenging task where each utterance may contain not only multiple known but also unknown intents. To tackle this challenge, pioneers proposed to predict the intent number of the utterance first, then compare it with the results of known intent matching to decide whether the utterence contains unknown intent(s). Though they have made remarkable progress on this task, their methods still suffer from two important issues: (1) It is inadequate to extract multiple intents using only utterance encoding; (2) Optimizing two sub-tasks (intent number prediction and known intent matching) independently leads to inconsistent predictions. In this article, we propose to incorporate segment augmentation rather than only use utterance encoding to better detect multiple intents. We also design a prediction consistency module to bridge the gap between the two sub-tasks. Empirical results on MultiWOZ2.3 and MixSNIPS datasets show that our method achieves state-of-the-art performance and significantly improves the best baseline.

Multi-label unknown intent detection is a challenging task where each utterance may contain not only multiple known but also unknown intents. To tackle this challenge, pioneers proposed to predict the intent number of the utterance first, then compare it with the results of known intent matching to decide whether the utterance contains unknown intent(s). Though they have made remarkable progress on this task, their method still suffers from two important issues: 1) It is inadequate to extract multiple intents using only utterance encoding; 2) Optimizing two sub-tasks (intent number prediction and known intent matching) independently leads to inconsistent predictions. In this paper, we propose to incorporate segment augmentation rather than only use utterance encoding to better detect multiple intents. We also design a prediction consistency module to bridge the gap between the two sub-tasks. Empirical results on MultiWOZ2.3 show that our method achieves state-of-the-art performance and improves the best baseline significantly.

Dialogue topic segmentation is a challenging task in which dialogues are split into segments with pre-defined topics. Existing works on topic segmentation adopt a two-stage paradigm, including text segmentation and segment labeling. However, such methods tend to focus on the local context in segmentation, and the inter-segment dependency is not well captured. Besides, the ambiguity and labeling noise in dialogue segment bounds bring further challenges to existing models. In this work, we propose the Parallel Extraction Network with Neighbor Smoothing (PEN-NS) to address the above issues. Specifically, we propose the parallel extraction network to perform segment extractions, optimizing the bipartite matching cost of segments to capture inter-segment dependency. Furthermore, we propose neighbor smoothing to handle the segment-bound noise and ambiguity. Experiments on a dialogue-based and a document-based topic segmentation dataset show that PEN-NS outperforms state-the-of-art models significantly.

Pre-trained language models have achieved noticeable performance on the intent detection task. However, due to assigning an identical weight to each sample, they suffer from the overfitting of simple samples and the failure to learn complex samples well. To handle this problem, we propose a density-based dynamic curriculum learning model. Our model defines the sample's difficulty level according to their eigenvectors' density. In this way, we exploit the overall distribution of all samples' eigenvectors simultaneously. Then we apply a dynamic curriculum learning strategy, which pays distinct attention to samples of various difficulty levels and alters the proportion of samples during the training process. Through the above operation, simple samples are well-trained, and complex samples are enhanced. Experiments on three open datasets verify that the proposed density-based algorithm can distinguish simple and complex samples significantly. Besides, our model obtains obvious improvement over the strong baselines.

Given a long text, the summarization system aims to obtain a shorter highlight while keeping important information on the original text. For customer service, the summaries of most dialogues between an agent and a user focus on several fixed key points, such as user's question, user's purpose, the agent's solution, and so on. Traditional extractive methods are difficult to extract all predefined key points exactly. Furthermore, there is a lack of large-scale and high-quality extractive summarization datasets containing key points. In order to solve the above challenges, we propose a Distant Supervision based Machine Reading Comprehension model for extractive Summarization (DSMRC-S). DSMRC-S transforms the summarization task into the machine reading comprehension problem, to fetch key points from the original text exactly according to the predefined questions. In addition, a distant supervision method is proposed to alleviate the lack of eligible extractive summarization datasets. We conduct experiments on a large-scale summarization dataset collected in customer service scenarios, and the results show that the proposed DSMRC-S outperforms the strong baseline methods by 4 points on ROUGE-L.