This study aims to investigate the effects of sharing operations on the training of an avatar robot. In this study, we employed an operational platform for the avatar robot called OriHime-T, which integrates head and hand movements with wheel-based mobility. This platform allows both an expert and a learner to share the same control screen during training. Two tasks were conducted: the Time Attack and the Candy Delivered tasks in which candy is delivered to a customer. The experiments showed that compared to the conventional method in which experts observe learners’ operations and provide advice, our proposed method, which incorporates immediate intervention, led to a reduction in Time Attack completion times and an improvement in the success rate of the Candy Delivered task. These results suggest that sharing operations effectively facilitates the transmission of abstract judgment criteria and operational sensations.

Robotic avatars and telepresence technology enable people with disabilities to engage in physical work. Despite the recent popularity of the metaverse, few studies have explored the use of virtual avatars and environments by people with disabilities. In this study, seven disabled participants working in a cafe where remote customer service is provided via robotic avatars, were engaged in the development and use of personalized virtual avatars displayed on a large screen in-situ in combination with existing physical robots, creating a hybrid cyber-physical space. We conducted longitudinal semi-structured interviews to investigate the psychological changes experienced by the participants. The results revealed that mass-produced robotic avatars allowed participants to not disclose their disability if they did not want to, but also backgrounded their identities; by contrast, customized virtual avatars shaped without physical constraints, highlighted their personalities. The combined use of robotic and virtual avatars complemented each other and can support pilots in redefining their identity.

Robotic avatars can help disabled people extend their reach in interacting with the world. Technological advances make it possible for individuals to embody multiple avatars simultaneously. However, existing studies have been limited to laboratory conditions and did not involve disabled participants. In this paper, we present a real-world implementation of a parallel control system allowing disabled workers in a café to embody multiple robotic avatars at the same time to carry out different tasks. Our data corpus comprises semi-structured interviews with workers, customer surveys, and videos of café operations. Results indicate that the system increases workers’ agency, enabling them to better manage customer journeys. Parallel embodiment and transitions between avatars create multiple interaction loops where the links between disabled workers and customers remain consistent, but the intermediary avatar changes. Based on our observations, we theorize that disabled individuals possess specific competencies that increase their ability to manage multiple avatar bodies.

Telework "avatar work," in which people with disabilities can engage in physical work such as customer service, is being implemented in society. In order to enable avatar work in a variety of occupations, we propose a mobile sales system using a mobile frozen drink machine and an avatar robot “OriHime”, focusing on mobile customer service like peddling. The effect of the peddling by the system on the customers are examined based on the results of video annotation.