Large language model (LLM) prompting is a promising new approach for users to create and customize their own chatbots. However, current methods for steering a chatbot’s outputs, such as prompt engineering and fine-tuning, do not support users in converting their natural feedback on the model’s outputs to changes in the prompt or model. In this work, we explore how to enable users to interactively refine model outputs through their feedback, by helping them convert their feedback into a set of principles (i.e. a constitution) that dictate the model’s behavior. From a formative study, we (1) found that users needed support converting their feedback into principles for the chatbot and (2) classified the different principle types desired by users. Inspired by these findings, we developed ConstitutionMaker, an interactive tool for converting user feedback into principles, to steer LLM-based chatbots. With ConstitutionMaker, users can provide either positive or negative feedback in natural language, select auto-generated feedback, or rewrite the chatbot’s response; each mode of feedback automatically generates a principle that is inserted into the chatbot’s prompt. In a user study with 14 participants, we compare ConstitutionMaker to an ablated version, where users write their own principles. With ConstitutionMaker, participants felt that their principles could better guide the chatbot, that they could more easily convert their feedback into principles, and that they could write principles more efficiently, with less mental demand. ConstitutionMaker helped users identify ways to improve the chatbot, formulate their intuitive responses to the model into feedback, and convert this feedback into specific and clear principles. Together, these findings inform future tools that support the interactive critiquing of LLM outputs.

Prior work has explored the writing challenges experienced by people with dyslexia, and the potential for new spelling, grammar, and word retrieval technologies to address these challenges. However, the capabilities for natural language generation demonstrated by the latest class of large language models (LLMs) highlight an opportunity to explore new forms of human-AI writing support tools. In this paper, we introduce LaMPost, a prototype email-writing interface that explores the potential for LLMs to power writing support tools that address the varied needs of people with dyslexia. LaMPost draws from our understanding of these needs and introduces novel AI-powered features for email-writing, including: outlining main ideas, generating a subject line, suggesting changes, rewriting a selection. We evaluated LaMPost with 19 adults with dyslexia, identifying many promising routes for further exploration (including the popularity of the “rewrite” and “subject line” features), but also finding that the current generation of LLMs may not surpass the accuracy and quality thresholds required to meet the needs of writers with dyslexia. Surprisingly, we found that participants’ awareness of the AI had no effect on their perception of the system, nor on their feelings of autonomy, expression, and self-efficacy when writing emails. Our findings yield further insight into the benefits and drawbacks of using LLMs as writing support for adults with dyslexia and provide a foundation to build upon in future research.

In this paper, we present a natural language code synthesis tool, GenLine, backed by 1) a large generative language model and 2) a set of task-specific prompts that create or change code. To understand the user experience of natural language code synthesis with these new types of models, we conducted a user study in which participants applied GenLine to two programming tasks. Our results indicate that while natural language code synthesis can sometimes provide a magical experience, participants still faced challenges. In particular, participants felt that they needed to learn the model’s “syntax,” despite their input being natural language. Participants also struggled to form an accurate mental model of the types of requests the model can reliably translate and developed a set of strategies to debug model input. From these findings, we discuss design implications for future natural language code synthesis tools built using large generative language models.

Translation apps and devices are often presented in the context of providing assistance while traveling abroad. However, the spectrum of needs for cross-language communication is much wider. To investigate these needs, we conducted three studies with populations spanning socioeconomic status and geographic regions: (1) United States-based travelers, (2) migrant workers in India, and (3) immigrant populations in the United States. We compare frequent travelers' perception and actual translation needs with those of the two migrant communities. The latter two, with low language proficiency, have the greatest translation needs to navigate their daily lives. However, current mobile translation apps do not meet these needs. Our findings provide new insights on the usage practices and limitations of mobile translation tools. Finally, we propose design implications to help apps better serve these unmet needs.