With the development of Chinese medical insurance industry, the amount of claim cases is growing rapidly. Ultimately, more claims necessarily indicate that the insurance company has to spend much time assessing claims and decides how much compensation the claimant should receive, which is a highly professional process that involves many complex operations. Therefore, the insurance assessor's role is essential. However, for the junior assessor often lacking in practical experience, it is not easy to quickly handle such an online procedure. In order to alleviate assessors' cognitive workload, we propose an Intelligent Insurance Assessment System (IIAS) that helps effectively collect claimant information through online real-time conversation analysis. With the assistance of IIAS, the average time cost of the insurance assessment procedure is reduced from 55 minutes to 35 minutes.

Neural sequence model, though widely used for modeling sequential data such as the language model, has sequential recency bias (Kuncoro et al. 2018) to the local context, limiting its full potential to capture long-distance context. To address this problem, this paper proposes augmenting sequence models with a span-based neural buffer that efficiently represents long-distance context, allowing a gate policy network to make interpolated predictions from both the neural buffer and the underlying sequence model. Training this policy network to utilize long-distance context is however challenging due to the simple sentence dominance problem (Marvin and Linzen 2018). To alleviate this problem, we propose a novel training algorithm that combines an annealed maximum likelihood estimation with an intrinsic reward-driven reinforcement learning. Sequence models with the proposed span-based neural buffer significantly improve the state-of-the-art perplexities on the benchmark Penn Treebank and WikiText-2 datasets to 43.9 and 35.2 respectively. We conduct extensive analysis and confirm that the proposed architecture and the training algorithm both contribute to the improvements.

Learning sentence similarity is a fundamental research topic and has been explored using various deep learning methods recently. In this paper, we further propose an enhanced recurrent convolutional neural network (Enhanced-RCNN) model for learning sentence similarity. Compared to the state-of-the-art BERT model, the architecture of our proposed model is far less complex. Experimental results show that our similarity learning method outperforms the baselines and achieves the competitive performance on two real-world paraphrase identification datasets.