Conversational Recommendation Systems (CRS) effectively address information asymmetry by dynamically eliciting user preferences through multi-turn interactions. However, existing CRS methods commonly assume that users have clear, definite preferences for one or multiple target items. This assumption can lead to over-trusting user feedback, treating accepts/rejects as definitive signals to filter items and reduce the candidate space, potentially causing over-filtering and excluding relevant alternatives. In reality, users often exhibit vague preferences, lacking well-defined inclinations for certain attribute types (e.g., color, pattern), and their decision-making process during interactions is rarely binary. Instead, users’ choices are relative, reflecting a range of preferences rather than strict likes or dislikes. To address this issue, we introduce a novel scenario called Vague Preference Multi-Round Conversational Recommendation (VPMCR), which employs a soft estimation mechanism to assign non-zero confidence scores to all candidate items, accommodating users’ vague and dynamic preferences while mitigating over-filtering. In the VPMCR setting, we introduce a solution called Vague Preference Policy Learning (VPPL), which consists of two main components: Ambiguity-Aware Soft Estimation (ASE) and Dynamism-Aware Policy Learning (DPL). ASE aims to accommodate the ambiguity in user preferences by estimating preference scores for both directed and inferred preferences, employing a choice-based approach and a time-aware preference decay strategy. DPL implements a policy learning framework, leveraging the preference distribution from ASE, to guide the conversation and adapt to changes in users’ preferences for making recommendations or querying attributes. Extensive experiments conducted on diverse datasets demonstrate the effectiveness of VPPL within the VPMCR framework, outperforming existing methods and setting a new benchmark for CRS research. Our work represents a significant advancement in accommodating the inherent ambiguity and relative decision-making processes exhibited by users, improving the overall performance and applicability of CRS in real-world settings.

Existing Conversational Recommender Systems (CRS) predominantly utilize user simulators for training and evaluating recommendation policies. These simulators often oversimplify the complexity of user interactions by focusing solely on static item attributes, neglecting the rich, evolving preferences that characterize real-world user behavior. This limitation frequently leads to models that perform well in simulated environments but falter in actual deployment. Addressing these challenges, this paper introduces the Tri-Phase Offline Policy Learning-based Conversational Recommender System (TPCRS), which significantly reduces dependency on real-time interactions and mitigates overfitting issues prevalent in traditional approaches. TPCRS integrates a model-based offline learning strategy with a controllable user simulation that dynamically aligns with both personalized and evolving user preferences. Through comprehensive experiments, TPCRS demonstrates enhanced robustness, adaptability, and accuracy in recommendations, outperforming traditional CRS models in diverse user scenarios. This approach not only provides a more realistic evaluation environment but also facilitates a deeper understanding of user behavior dynamics, thereby refining the recommendation process.

Conversational recommender systems (CRS) promise to provide a more natural user experience for exploring and discovering items of interest through ongoing conversation. However, effectively modeling and adapting to users’ complex and changing preferences remains challenging. This research develops user-centric methods that focus on understanding and adapting to users throughout conversations to provide the most helpful recommendations. First, a graph-based Conversational Path Reasoning (CPR) framework is proposed that represents dialogs as interactive reasoning over a knowledge graph to capture nuanced user interests and explain recommendations. To further enhance relationship modeling, graph neural networks are incorporated for improved representation learning. Next, to address uncertainty in user needs, the Vague Preference Multi-round Conversational Recommendation (VPMCR) scenario and matching Adaptive Vague Preference Policy Learning (AVPPL) solution are presented using reinforcement learning to tailor recommendations to evolving preferences. Finally, opportunities to leverage large language models are discussed to further advance user experiences via advanced user modeling, policy learning, and response generation. Overall, this research focuses on designing conversational recommender systems that continuously understand and adapt to users’ ambiguous, complex and changing needs during natural conversations.

Most existing approaches of attributed network embedding often combine topology and attribute information based on the homophily assumption. In many real-world networks, such an assumption does not hold since the nodes are usually associated with many noisy or irrelevant attributes. To tackle this issue, we propose a noise-resistant graph embedding method, called NGE, by leveraging the subspace clustering information (i.e., the formation of communities is driven by different latent features in distinct subspaces). Specifically, we first construct a tensor to represent a given attributed network and then map it into different feature subspaces to capture community structure via tensor decomposition. For structure embedding, the link-level and community-level constraints are imposed. For attribute embedding, the feature-selection constraint is used to reinforce the relationship between topology and noise-removal attributes. By learning structure and attribute embedding with subspace clustering information, NGE can benefit both community detection, link prediction, and node classification. Extensive experimental results have demonstrated the superiority of NGE over many state-of-the-art approaches.

Conversational recommendation system (CRS) attracts increasing attention in various application domains such as retail and travel. It offers an effective way to capture users' dynamic preferences with multi-turn conversations. However, most current studies center on the recommendation aspect while over-simplifying the conversation process. The negligence of complexity in data structure and conversation flow hinders their practicality and utility. In reality, there exist various relationships among slots and values, while users' requirements may dynamically adjust or change. Moreover, the conversation often involves visual modality to facilitate the conversation. These actually call for a more advanced internal state representation of the dialogue and a proper reasoning scheme to guide the decision making process. In this paper, we explore multiple facets of multimodal conversational recommendation and try to address the above mentioned challenges. In particular, we represent the structured back-end database as a multimodal knowledge graph which captures the various relations and evidence in different modalities. The user preferences expressed via conversation utterances will then be gradually updated to the state graph with clear polarity. Based on these, we train an end-to-end State Graph-based Reasoning model SGR to perform reasoning over the whole state graph. The prediction of our proposed model benefits from the structure of the graph. It not only allows for zero-shot reasoning for items unseen in training conversations, but also provides a natural way to explain the policies. Extensive experiments show that our model achieves better performance compared with existing methods.

Traditional recommendation systems estimate user preference on items from past interaction history, thus suffering from the limitations of obtaining fine-grained and dynamic user preference. Conversational recommendation system (CRS) brings revolutions to those limitations by enabling the system to directly ask users about their preferred attributes on items. However, existing CRS methods do not make full use of such advantage --- they only use the attribute feedback in rather implicit ways such as updating the latent user representation. In this paper, we propose Conversational Path Reasoning (CPR), a generic framework that models conversational recommendation as an interactive path reasoning problem on a graph. It walks through the attribute vertices by following user feedback, utilizing the user preferred attributes in an explicit way. By leveraging on the graph structure, CPR is able to prune off many irrelevant candidate attributes, leading to a better chance of hitting user-preferred attributes. To demonstrate how CPR works, we propose a simple yet effective instantiation named SCPR (Simple CPR). We perform empirical studies on the multi-round conversational recommendation scenario, the most realistic CRS setting so far that considers multiple rounds of asking attributes and recommending items. Through extensive experiments on two datasets Yelp and LastFM, we validate the effectiveness of our SCPR, which significantly outperforms the state-of-the-art CRS methods EAR and CRM. In particular, we find that the more attributes there are, the more advantages our method can achieve.