A typical cloud system has a large amount of telemetry data collected by pervasive software monitors that keep tracking the health status of the system. The telemetry data is essentially multi-dimensional data, which contains attributes and failure/success status of the system being monitored. By identifying the attribute value combinations where the failures are mostly concentrated (which we call fault-indicating combination), we can localize the cause of system failures into a smaller scope, thus facilitating fault diagnosis. However, due to the combinatorial explosion problem and the latent hierarchical structure in cloud telemetry data, it is still intractable to localize the fault to a proper granularity in an efficient way. In this paper, we propose HALO, a hierarchy-aware fault localization approach for locating the fault-indicating combinations from telemetry data. Our approach automatically learns the hierarchical relationship among attributes and leverages the hierarchy structure for precise and efficient fault localization. We have evaluated HALO on both industrial and synthetic datasets and the results confirm that HALO outperforms the existing methods. Furthermore, we have successfully deployed HALO to different services in Microsoft Azure and Microsoft 365, witnessed its impact in real-world practice.

In cloud systems, an accurate capacity planning is very important for cloud provider to improve service availability. Traditional methods simply predicting "when the available resources is exhausted" are not effective due to customer demand fragmentation and platform allocation constraints. In this paper, we propose a novel prediction approach which proactively predicts the level of resource allocation failures from the perspective of low capacity status. By jointly considering the data from different sources in both time series form and static form, the proposed approach can make accurate LCS predictions in a complex and dynamic cloud environment, and thereby improve the service availability of cloud systems. The proposed approach is evaluated by real-world datasets collected from a large scale public cloud platform, and the results confirm its effectiveness.

The use of containers in microservices has gained popularity as it facilitates agile development, resource governance, and software maintenance. Container reallocation aims to achieve workload balance via reallocating containers over physical machines. It affects the overall performance of microservice-based systems. However, container scheduling and reallocation remain an open issue due to their complexity in real-world scenarios. In this paper, we propose a novel Multi-Phase Local Search (MPLS) algorithm to optimize container reallocation. The experimental results show that our optimization algorithm outperforms state-of-the-art methods. In practice, it has been successfully applied to Microsoft 365 system to mitigate hotspot machines and balance workloads across the entire system.

Virtual machine (VM) provisioning is a common and critical problem in cloud computing. In industrial cloud platforms, there are a huge number of VMs provisioned per day. Due to the complexity and resource constraints, it needs to be carefully optimized to make cloud platforms effectively utilize the resources. Moreover, in practice, provisioning a VM from scratch requires fairly long time, which would degrade the customer experience. Hence, it is advisable to provision VMs ahead for upcoming demands. In this work, we formulate the practical scenario as the predictive VM provisioning (PreVMP) problem, where upcoming demands are unknown and need to be predicted in advance, and then the VM provisioning plan is optimized based on the predicted demands. Further, we propose Uncertainty-Aware Heuristic Search (UAHS) for solving the PreVMP problem. UAHS first models the prediction uncertainty, and then utilizes the prediction uncertainty in optimization. Moreover, UAHS leverages Bayesian optimization to interact prediction and optimization to improve its practical performance. Extensive experiments show that UAHS performs much better than state-of-the-art competitors on two public datasets and an industrial dataset. UAHS has been successfully applied in Microsoft Azure and brought practical benefits in real-world applications.