This paper presents a manifesto that articulates the conceptual foundations of Agentic Business Process Management (APM), an extension of Business Process Management (BPM) for governing autonomous agents executing processes in organizations. From a management perspective, APM represents a paradigm shift from the traditional view on business processes. This shift is driven by the realization of process awareness by agent-oriented abstractions: software and human agents act as primary functional entities that perceive, reason, and act within explicit process frames. Thus, APM moves away from automation-oriented BPM towards systems in which autonomy is constrained, aligned, and made operational through process aware agents. We introduce the core abstractions and architectural elements required to realize APM systems and elaborate on four key capabilities that agents in APM systems must support: framed autonomy , explainability , conversational actionability , and self-modification . These capabilities jointly ensure that agents’ goals are aligned with organizational goals and that agents behave in a framed yet proactive manner in pursuing those goals. We discuss the extent to which the capabilities can be realized and identify research challenges whose resolution requires further advances in BPM, AI, and multi-agent systems. The manifesto thus serves as a roadmap for bridging these communities and for guiding the development of APM systems in practice.

Some of the most powerful language models currently are proprietary systems, accessible only via (typically restrictive) web or software programming interfaces. This is the LanguageModels-as-a-Service (LMaaS) paradigm. In contrast with scenarios where full model access is available, as in the case of open-source models, such closed-off language models present specific challenges for evaluating, benchmarking, and testing them. This paper has two goals: on the one hand, we delineate how the aforementioned challenges act as impediments to the accessibility, reproducibility, reliability, and trustworthiness of LMaaS. We systematically examine the issues that arise from a lack of information about language models for each of these four aspects. We conduct a detailed analysis of existing solutions, put forth a number of recommendations, and highlight directions for future advancements. On the other hand, it serves as a synthesized overview of the licences and capabilities of the most popular LMaaS.

Fangru Lin, Shaoguang Mao, Emanuele La Malfa, Valentin Hofmann, Adrian de Wynter, Xun Wang, Si-Qing Chen, Michael J. Wooldridge, Janet B. Pierrehumbert, Furu Wei. Proceedings of the 63rd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2025.

Language is typically modelled with discrete sequences. However, the most successful approaches to language modelling, namely neural networks, are continuous and smooth function approximators. In this work, we show that Transformer-based language models implicitly learn to represent sentences as continuous-time functions defined over a continuous input space. This phenomenon occurs in most state-of-the-art Large Language Models (LLMs), including Llama2, Llama3, Phi3, Gemma, Gemma2, and Mistral, and suggests that LLMs reason about language in ways that fundamentally differ from humans. Our work formally extends Transformers to capture the nuances of time and space continuity in both input and output space. Our results challenge the traditional interpretation of how LLMs understand language, with several linguistic and engineering implications.

Recent interest in Multi-Agent Systems of Large Language Models (MAS LLMs) has led to an increase in frameworks leveraging multiple LLMs to tackle complex tasks. However, much of this literature appropriates the terminology of MAS without engaging with its foundational principles. In this position paper, we highlight critical discrepancies between MAS theory and current MAS LLMs implementations, focusing on four key areas: the social aspect of agency, environment design, coordination and communication protocols, and measuring emergent behaviours. Our position is that many MAS LLMs lack multi-agent characteristics such as autonomy, social interaction, and structured environments, and often rely on oversimplified, LLM-centric architectures. The field may slow down and lose traction by revisiting problems the MAS literature has already addressed. Therefore, we systematically analyse this issue and outline associated research opportunities; we advocate for better integrating established MAS concepts and more precise terminology to avoid mischaracterisation and missed opportunities.

Planning is a fundamental property of human intelligence. Reasoning about asynchronous plans is challenging since it requires sequential and parallel planning to optimize time costs. Can large language models (LLMs) succeed at this task? Here, we present the first large-scale study investigating this question. We find that a representative set of closed and open-source LLMs, including GPT-4 and LLaMA-2, behave poorly when not supplied with illustrations about the task-solving process in our benchmark AsyncHow. We propose a novel technique called *Plan Like a Graph* (PLaG) that combines graphs with natural language prompts and achieves state-of-the-art results. We show that although PLaG can boost model performance, LLMs still suffer from drastic degradation when task complexity increases, highlighting the limits of utilizing LLMs for simulating digital devices. We see our study as an exciting step towards using LLMs as efficient autonomous agents. Our code and data are available at https://github.com/fangru-lin/graph-llm-asynchow-plan.

Some of the most powerful language models currently are proprietary systems, accessible only via (typically restrictive) web or software programming interfaces. This is the LanguageModels-as-a-Service (LMaaS) paradigm. In contrast with scenarios where full model access is available, as in the case of open-source models, such closed-off language models present specific challenges for evaluating, benchmarking, and testing them. This paper has two goals: on the one hand, we delineate how the aforementioned challenges act as impediments to the accessibility, reproducibility, reliability, and trustworthiness of LMaaS. We systematically examine the issues that arise from a lack of information about language models for each of these four aspects. We conduct a detailed analysis of existing solutions, put forth a number of recommendations, and highlight directions for future advancements. On the other hand, it serves as a synthesized overview of the licences and capabilities of the most popular LMaaS.

Recent language models have shown impressive multilingual performance, even when not explicitly trained for it. Despite this, there are concerns about the quality of their outputs across different languages. In this paper, we show how disparity in the treatment of different languages arises at the tokenization stage, well before a model is even invoked. The same text translated into different languages can have drastically different tokenization lengths, with differences up to 15 times in some cases. These disparities persist even for tokenizers that are intentionally trained for multilingual support. Character-level and byte-level models also exhibit over 4 times the difference in the encoding length for some language pairs. This induces unfair treatment for some language communities in regard to the cost of accessing commercial language services, the processing time and latency, as well as the amount of content that can be provided as context to the models. Therefore, we make the case that we should train future language models using multilingually fair subword tokenizers.

There is growing evidence that the classical notion of adversarial robustness originally introduced for images has been adopted as a de facto standard by a large part of the NLP research community. We show that this notion is problematic in the context of NLP as it considers a narrow spectrum of linguistic phenomena. In this paper, we argue for semantic robustness, which is better aligned with the human concept of linguistic fidelity. We characterize semantic robustness in terms of biases that it is expected to induce in a model. We study semantic robustness of a range of vanilla and robustly trained architectures using a template-based generative test bed. We complement the analysis with empirical evidence that, despite being harder to implement, semantic robustness can improve performance %gives guarantees for on complex linguistic phenomena where models robust in the classical sense fail.

In this paper, we interpret Deep Neural Networks with Complex Network Theory. Complex Network Theory (CNT) represents Deep Neural Networks (DNNs) as directed weighted graphs to study them as dynamical systems. We efficiently adapt CNT measures to examine the evolution of the learning process of DNNs with different initializations and architectures: we introduce metrics for nodes/neurons and layers, namely Nodes Strength and Layers Fluctuation. Our framework distills trends in the learning dynamics and separates low from high accurate networks. We characterize populations of neural networks (ensemble analysis) and single instances (individual analysis). We tackle standard problems of image recognition, for which we show that specific learning dynamics are indistinguishable when analysed through the solely Link-Weights analysis. Further, Nodes Strength and Layers Fluctuations make unprecedented behaviours emerge: accurate networks, when compared to under-trained models, show substantially divergent distributions with the greater extremity of deviations. On top of this study, we provide an efficient implementation of the CNT metrics for both Convolutional and Fully Connected Networks, to fasten the research in this direction.

We build on abduction-based explanations for machine learning and develop a method for computing local explanations for neural network models in natural language processing (NLP). Our explanations comprise a subset of the words of the input text that satisfies two key features: optimality w.r.t. a user-defined cost function, such as the length of explanation, and robustness, in that they ensure prediction invariance for any bounded perturbation in the embedding space of the left-out words. We present two solution algorithms, respectively based on implicit hitting sets and maximum universal subsets, introducing a number of algorithmic improvements to speed up convergence of hard instances. We show how our method can be configured with different perturbation sets in the embedded space and used to detect bias in predictions by enforcing include/exclude constraints on biased terms, as well as to enhance existing heuristic-based NLP explanation frameworks such as Anchors. We evaluate our framework on three widely used sentiment analysis tasks and texts of up to 100 words from SST, Twitter and IMDB datasets, demonstrating the effectiveness of the derived explanations.