This paper aims to foster social interaction between parents and young adult children living apart via music. Our approach transforms their music-listening moment into an opportunity to listen to others' favorite songs and enrich interaction in their daily lives. To this end, we designed and implemented DJ-Fam, a mobile application that enables parents and children to listen to their favorite songs and use them as conversation starters to foster parent-child interaction. From our deployment study with seven families over four weeks in South Korea, we show the potential of DJ-Fam to positively influence parent-child interaction and their mutual understanding and relationship. Specifically, DJ-Fam considerably increases the frequency of communication and diversifies the communication channels and topics, all of which are satisfactory to the participants.

Rural children in South Korea exhibit higher foreign language anxiety and lower English competency. For such marginalized contexts where local communities cannot support children's learning, we propose and explore a new pedagogical approach, CRAYON (Community-based RelAY Online educatioN). In CRAYON, a pool of non-professional tutors take turns to meet and teach rural children in short relay sessions through mobile technologies. It uncovers and promotes volunteers' internal willingness to participate in community-based teaching, which could otherwise be fragmented and dormant in their tightly-woven daily lives. It greatly lessens the barriers to participation from multiple dimensions, i.e., time, space, and expertise, and encourages interested volunteers to easily join without taking much burden. As such, the approach can create new learning opportunities and help rural children overcome their motivational and environmental hurdles. Tutors could approach each child and share short but precious time with her; helping her experience repetitive and sufficient exposure to the language, each time with a newly met tutor. We conducted a short relay session-based English learning program for 5 rural children for 4 weeks in South Korea with 15 tutors. From the field deployment, we find that the rural children and the undergraduate tutors engaged in effective interactions and scaffolding, despite the constraints of partitioned short sessions. A particular pattern of interaction, i.e., continuous learner engagement support, emerged as they drew out the interactions over a short period of time. It was highly encouraging to observe that all children, including those who were disengaged in their classroom environments, actively participated in the CRAYON sessions. The findings elicited from the study have important implications in multiple dimensions. They suggest the possibility of extending the scope of learning environments to include first-met tutors and learners beyond re-established relationship. In a larger perspective, the findings imply a new direction to overcome the challenges of low childhood literacy in under-resourced areas. With adequate and sufficient support from educational institutions and CRAYON, this study argues that volunteer tutors with less experience can deliver effective instruction by sharing just a short period of time, and help a child who has been lagging behind the pace of the school catch up and re-engage.

Internet access is a special resource of which needs has become universal across the public whereas the service is operated in the private sector. Mobile Network Operators (MNOs) put efforts for management, planning, and optimization; however, they do not link such activities to socioeconomic fairness. In this paper, we make a first step towards understanding the relation between socioeconomic status of customers and network performance, and investigate potential discrimination in network deployment and management. The scope of our study spans various aspects, including urban geography, network resource deployment, data consumption, and device distribution. A novel methodology that enables a geo-socioeconomic perspective to mobile network is developed for the study. The results are based on an actual infrastructure in multiple cities, covering millions of users densely covering the socioeconomic scale. We report a thorough examination of the fairness status, its relationship with various structural factors, and potential class specific solutions.

A machine learning model can often produce biased outputs for a familiar group or similar sets of classes during inference over an unknown dataset. The generalization of neural networks have been studied to resolve biases, which has also shown improvement in accuracy and performance metrics, such as precision and recall, and refining the dataset's validation set. Data distribution and instances included in test and validation-set play a significant role in improving the generalization of neural networks. For producing an unbiased AI model, it should not only be trained to achieve high accuracy and minimize false positives. The goal should be to prevent the dominance of one class/feature over the other class/feature while calculating weights. This paper investigates state-of-art object detection/classification on AI models using metrics such as selectivity score and cosine similarity. We focus on perception tasks for vehicular edge scenarios, which generally include collaborative tasks and model updates based on weights. The analysis is performed using cases that include the difference in data diversity, the viewpoint of the input class and combinations. Our results show the potential of using cosine similarity, selectivity score and invariance for measuring the training bias, which sheds light on developing unbiased AI models for future vehicular edge services.

Traditionally, the efficiency and effectiveness of search systems have both been of great interest to the information retrieval community. However, an in-depth analysis of the interaction between the response latency and users' subjective search experience in the mobile setting has been missing so far. To address this gap, we conduct a controlled study that aims to reveal how response latency affects mobile web search. Our preliminary results indicate that mobile web search users are four times more tolerant to response latency reported for desktop web search users. However, when exceeding a certain threshold of 7-10 sec, the delays have a sizeable impact and users report feeling significantly more tensed, tired, terrible, frustrated and sluggish, all which contribute to a worse subjective user experience.

We propose Tiger, an eyewear system for helping users follow the 20-20-20 rule to alleviate the Computer Vision Syndrome symptoms. It monitors user's screen viewing activities and provides real-time feedback to help users follow the rule. For accurate screen viewing detection, we devise a light-weight multi-sensory fusion approach with three sensing modalities, color, IMU, and lidar. We also design the real-time feedback to effectively lead users to follow the rule. Our evaluation shows that Tiger accurately detects screen viewing events, and is robust to the differences in screen types, contents, and ambient light. Our user study shows positive perception of Tiger regarding its usefulness, acceptance, and real-time feedback.

This paper investigates bias in coverage between Western and Arab media on Twitter after the November 2015 Beirut and Paris terror attacks. Using two Twitter datasets covering each attack, we investigate how Western and Arab media differed in coverage bias, sympathy bias, and resulting information propagation. We crowdsourced sympathy and sentiment labels for 2,390 tweets across four languages (English, Arabic, French, German), built a regression model to characterize sympathy, and thereafter trained a deep convolutional neural network to predict sympathy. Key findings show: (a) both events were disproportionately covered (b) Western media exhibited less sympathy, where each media coverage was more sympathetic towards the country affected in their respective region (c) Sympathy predictions supported ground truth analysis that Western media was less sympathetic than Arab media (d) Sympathetic tweets do not spread any further. We discuss our results in light of global news flow, Twitter affordances, and public perception impact.

We analyzed 794,525 notifications from 278 mobile phone users and how they were handled. Our study advances prior analyses in two ways: first, we systematically split notifications into five categories, including a novel separation of messages into individual- and group messages. Second, we conduct a comprehensive analysis of the behaviors involved in attending the notifications. Our participants received a median number of 56 notifications per day, which does not indicate that the number of notifications has increased over the past years. We further show that messaging apps create most of the notifications, and that other types of notifications rarely lead to a conversion (rates between ca. 15 and 25%). A surprisingly large fraction of notifications is received while the phone is unlocked or the corresponding app is in foreground, hinting at possibility to optimize for this scenario. Finally, we show that the main difference in handling notifications is how long users leave them unattended if they will ultimately not consume them.

Collective urban mobility embodies the residents’ local insights on the city. Mobility practices of the residents are produced from their spatial choices , which involve various considerations such as the atmosphere of destinations, distance, past experiences, and preferences. The advances in mobile computing and the rise of geo-social platforms have provided the means for capturing the mobility practices; however, interpreting the residents’ insights is challenging due to the scale and complexity of an urban environment and its unique context. In this article, we present MobInsight, a framework for making localized interpretations of urban mobility that reflect various aspects of the urbanism. MobInsight extracts a rich set of neighborhood features through holistic semantic aggregation , and models the mobility between all-pairs of neighborhoods . We evaluate MobInsight with the mobility data of Barcelona and demonstrate diverse localized and semantically rich interpretations.

The exponential growth in smartphone adoption is contributing to the availability of vast amounts of human behavioral data. This data enables the development of increasingly accurate data-driven user models that facilitate the delivery of personalized services that are often free in exchange for the use of its customers’ data. Although such usage conventions have raised many privacy concerns, the increasing value of personal data is motivating diverse entities to aggressively collect and exploit the data. In this article, we unfold profiling scenarios around mobile HTTP(S) traffic, focusing on those that have limited but meaningful segments of the data. The capability of the scenarios to profile personal information is examined with real user data, collected in the wild from 61 mobile phone users for a minimum of 30 days. Our study attempts to model heterogeneous user traits and interests, including personality, boredom proneness, demographics, and shopping interests. Based on our modeling results, we discuss various implications to personalization, privacy, and personal data rights.

Customer center call data is typically collected by organiza-tions and corporations in order to improve customer experience through the analysis of such call data. In this paper, we report our findings when analysing more than 26 thousand calls to the call centers of a large corporation in a Latin American country. We focus on the impact of gender and call duration on self-reported customer satisfaction. Speech-based gender detection technology is employed to automatically detect the gender of the customer and the agent involved in the calls. A significant correlation is found between self-reported customer satisfaction at the end of the call and gender homophily between the cus-tomer and the call center’s agent. Interestingly, we do not find any significant effect of call duration on satisfaction. Index Terms: conversation, gender recognition, dialogue anal-ysis interaction, speaker trait, computational paralinguistic

Contentious news issues, such as the health care reform debate, draw much interest from the public; however, it is not simple for an ordinary user to search and contrast the opposing arguments and have a comprehensive understanding of the issues. Providing a classified view of the opposing views of the issues can help readers easily understand the issue from multiple perspectives. We present a disputant relation-based method for classifying news articles on contentious issues. We observe that the disputants of a contention are an important feature for understanding the discourse. It performs unsupervised classification on news articles based on disputant relations, and helps readers intuitively view the articles through the opponent-based frame and attain balanced understanding, free from a specific biased viewpoint. The method is performed in three stages: disputant extraction, disputant partitioning, and article classification. We apply a modified version of HITS algorithm and an SVM classifier trained with pseudorelevant data for article analysis. We conduct an accuracy analysis and an upper-bound analysis for the evaluation of the method.

We envision that diverse social exercising games, or exergames, will emerge, featuring much richer interactivity with immersive game play experiences. Further, the recent advances of mobile devices and wireless networking will make such social engagement more pervasive - people carry portable exergame devices (e.g., jump ropes) and interact with remote users anytime, anywhere. Towards this goal, we explore the potential of using heterogeneous exercise devices as game controllers for a multi-player social exergame; e.g., playing a boat paddling game with two remote exercisers (one with a jump rope, and the other with a treadmill). In this paper, we propose a novel platform called ExerLink that converts exercise intensity to game inputs and intelligently balances intensity/delay variations for fair game play experiences. We report the design considerations and guidelines obtained from the design and development processes of game controllers. We validate the efficacy of game controllers and demonstrate the feasibility of social exergames with heterogeneous exercise devices via extensive human subject studies.

We demonstrate a pervasive social exergame platform called ExerLink that converts exercise intensity to game inputs and intelligently balances intensity/delay variations for fair game play experiences. Also, we show the potential of using multiple exercise devices as game controllers and incorporating multiple heterogeneous controllers into a game. Specifically, we consider a class of exercise equipment used for repetitive, individual, and aerobic (RIA) exercises such as treadmill running, stationary cycling, hula hooping, and jump roping.

Bias in the news media is an inherent flaw of the news production process. The bias often causes a sharp increase in political polarization and in the cost of conflict on social issues such as the Iraq war. This article presents NewsCube, a novel Internet news service which aims to mitigate the effect of media bias. NewsCube automatically creates and promptly provides readers with multiple classified views on a news event. As such, it helps readers understand the event from a plurality of views and to formulate their own, more balanced, viewpoints. The media bias problem has been studied extensively in mass communications and social science. This article reviews related mass communication and journalism studies and provides a structured view of the media bias problem and its solution. We propose media bias mitigation as a practical solution and demonstrate it through NewsCube. We evaluate and discuss the effectiveness of NewsCube through various performance studies.

Political views frequently conflict in the coverage of contentious political issues, potentially causing serious social problems. We present a novel social annotation analysis approach for identification of news articles' political orientation. The approach focuses on the behavior of individual commenters. It uncovers commenters' sentiment patterns towards political news articles, and predicts the political orientation from the sentiments expressed in the comments. It takes advantage of commenters' participation as well as their knowledge and intelligence condensed in the sentiment of comments, thereby greatly reduces the high complexity of political view identification. We conduct extensive study on commenters' behaviors, and discover predictive commenters showing a high degree of regularity in their sentiment patterns. We develop and evaluate sentiment pattern-based methods for political view identification.

This paper proposes MISSA, a novel middleware to facilitate the development and provision of stream-based services in emerging pervasive environments. The stream-based services utilize voluminous and continuously updated data streams as their input. The characteristics of data streams bring new requirements on the development and provision of the services. To satisfy the requirements, a unique service model and a runtime system are designed in MISSA. The key concept of our service model is to separate service logic from handling data streams. This significantly mitigates the burden on service developers by allowing them to only concentrate on the service logic. Job of handling data streams is completely delegated to the runtime. In this paper, we first present the importance of stream-based services and their requirements. Also, we describe a best route finding service as an example to motivate the need for MISSA. Then, we envision overall architecture for provisioning of stream-based services and detail our design of service model and runtime. Lastly, we demonstrate the efficiency of service model and runtime through experiments.

Aspect-level news browsing provides readers with a classified view of news articles with different viewpoints. It facilitates active interactions with which readers easily discover and compare diverse existing biased views over a news event. As such, it effectively helps readers understand the event from a plural of viewpoints and formulate their own, more balanced viewpoints free from specific biased views. Realizing aspect-level browsing raises important challenges, mainly due to the lack of semantic knowledge with which to abstract and classify the intended salient aspects of articles. We first demonstrate the feasibility of aspect-level news browsing through user studies. We then deeply look into the news article production process and develop framing cycle-aware clustering. The evaluation results show that the developed method performs classification more accurately than other methods.

The key feature of many emerging pervasive computing applications is to proactively provide services to mobile individuals. One major challenge in providing users with proactive services lies in continuously monitoring users' context based on numerous sensors in their PAN/BAN environments. The context monitoring in such environments imposes heavy workloads on mobile devices and sensor nodes with limited computing and battery power. We present SeeMon, a scalable and energy-efficient context monitoring framework for sensor-rich, resource-limited mobile environments. Running on a personal mobile device, SeeMon effectively performs context monitoring involving numerous sensors and applications. On top of SeeMon, multiple applications on the mobile device can proactively understand users' contexts and react appropriately. This paper proposes a novel context monitoring approach that provides efficient processing and sensor control mechanisms. We implement and test a prototype system on two mobile devices: a UMPC and a wearable device with a diverse set of sensors. Example applications are also developed based on the implemented system. Experimental results show that SeeMon achieves a high level of scalability and energy efficiency.

The bias in the news media is an inherent flaw of the news production process. The resulting bias often causes a sharp increase in political polarization and in the cost of conflict on social issues such as Iraq war. It is very difficult, if not impossible, for readers to have penetrating views on realities against such bias. This paper presents NewsCube, a novel Internet news service aiming at mitigating the effect of media bias. NewsCube automatically creates and promptly provides readers with multiple classified viewpoints on a news event of interest. As such, it effectively helps readers understand a fact from a plural of viewpoints and formulate their own, more balanced viewpoints. While media bias problem has been studied extensively in communications and social sciences, our work is the first to develop a news service as a solution and study its effect. We discuss the effect of the service through various user studies.

Proactively providing services to mobile individuals is essential for emerging ubiquitous applications. The major challenge in providing users with proactive services lies in continuously monitoring their contexts based on numerous sensors. The context monitoring with rich sensors imposes heavy workloads on mobile devices with limited computing and battery power. We present SeeMon, a scalable and energy-efficient context monitoring framework for sensor-rich, resource-limited mobile environments. Running on a personal mobile device, SeeMon effectively performs context monitoring involving numerous sensors and applications. On top of SeeMon, multiple applications on the device can proactively understand users' contexts and react appropriately. This paper proposes a novel context monitoring approach that provides efficient processing and sensor control mechanisms. We implement and test a prototype system on two mobile devices: a UMPC and a wearable device with a diverse set of sensors. Example applications are also developed based on the implemented system. Experimental results show that SeeMon achieves a high level of scalability and energy efficiency.