Automatic crash bucketing is a crucial phase in the software development process for efficiently triaging bug reports. It generally consists in grouping similar reports through clustering techniques. However, with real-time streaming bug collection, systems are needed to quickly answer the question: What are the most similar bugs to a new one?, that is, efficiently find near-duplicates. It is thus natural to consider nearest neighbors search to tackle this problem and especially the well-known locality-sensitive hashing (LSH) to deal with large datasets due to its sublinear performance and theoretical guarantees on the similarity search accuracy. Surprisingly, LSH has not been considered in the crash bucketing literature. It is indeed not trivial to derive hash functions that satisfy the so-called locality-sensitive property for the most advanced crash bucketing metrics. Consequently, we study in this paper how to leverage LSH for this task. To be able to consider the most relevant metrics used in the literature, we introduce DeepLSH, a Siamese DNN architecture with an original loss function, that perfectly approximates the locality-sensitivity property even for Jaccard and Cosine metrics for which exact LSH solutions exist. We support this claim with a series of experiments on an original dataset, which we make available.

Information Technology has become a critical component in various industries, leading to an increased focus on software maintenance and monitoring. With the complexities of modern software systems, traditional maintenance approaches have become insufficient. The concept of AIOps has emerged to enhance predictive maintenance using Big Data and Machine Learning capabilities. However, exploiting AIOps requires addressing several challenges related to the complexity of data and incident management. Commercial solutions exist, but they may not be suitable for certain companies due to high costs, data governance issues, and limitations in covering private software. This paper investigates the feasibility of implementing on-premise AIOps solutions by leveraging open-source tools. We introduce a comprehensive AIOps infrastructure that we have successfully deployed in our company, and we provide the rationale behind different choices that we made to build its various components. Particularly, we provide insights into our approach and criteria for selecting a data management system and we explain its integration. Our experience can be beneficial for companies seeking to internally manage their software maintenance processes with a modern AIOps approach.

The need of predictive maintenance comes with an increasing number of incidents reported by monitoring systems and equipment/software users. In the front line, on-call engineers (OCEs) have to quickly assess the degree of severity of an incident and decide which service to contact for corrective actions. To automate these decisions, several predictive models have been proposed, but the most efficient models are opaque (say, black box), strongly limiting their adoption. In this paper, we propose an efficient black box model based on 170K incidents reported to our company over the last 7 years and emphasize on the need of automating triage when incidents are massively reported on thousands of servers running our product, an ERP. Recent developments in eXplainable Artificial Intelligence (XAI) help in providing global explanations to the model, but also, and most importantly, with local explanations for each model prediction/outcome. Sadly, providing a human with an explanation for each outcome is not conceivable when dealing with an important number of daily predictions. To address this problem, we propose an original data-mining method rooted in Subgroup Discovery, a pattern mining technique with the natural ability to group objects that share similar explanations of their black box predictions and provide a description for each group. We evaluate this approach and present our preliminary results which give us good hope towards an effective OCE's adoption. We believe that this approach provides a new way to address the problem of model agnostic outcome explanation.

The genuine supervision of modern IT systems brings new challenges as it requires higher standards of scalability, reliability and efficiency when analysing and monitoring big data streams. Rule-based inference engines are a key component of maintenance systems in detecting anomalies and automating their resolution. However, they remain confined to simple and general rules and cannot handle the huge amount of data, nor the large number of alerts raised by IT systems, a lesson learned from expert systems era. Artificial Intelligence for Operation Systems (AIOps) proposes to take advantage of advanced analytics and machine learning on big data to improve and automate every step of supervision systems and aid incident management in detecting outages, identifying root causes and applying appropriate healing actions. Nevertheless, the best AIOps techniques rely on opaque models, strongly limiting their adoption. As a part of this PhD thesis, we study how Subgroup Discovery can help AIOps. This promising data mining technique offers possibilities to extract interesting hypothesis from data and understand the underlying process behind predictive models. To ensure relevancy of our propositions, this project involves both data mining researchers and practitioners from Infologic, a French software editor.

Among daily tasks of database administrators (DBAs), the analysis of query workloads to identify schema issues and improving performances is crucial. Although DBAs can easily pinpoint queries repeatedly causing performance issues, it remains challenging to automatically identify subsets of queries that share some properties only (a pattern) and simultaneously foster some target measures, such as execution time. Patterns are defined on combinations of query clauses, environment variables, database alerts and metrics and help answer questions like what makes SQL queries slow? What makes I/O communications high? Automatically discovering these patterns in a huge search space and providing them as hypotheses for helping to localize issues and root-causes is important in the context of explainable AI. To tackle it, we introduce an original approach rooted on Subgroup Discovery. We show how to instantiate and develop this generic data-mining framework to identify potential causes of SQL workloads issues. We believe that such data-mining technique is not trivial to apply for DBAs. As such, we also provide a visualization tool for interactive knowledge discovery. We analyse a one week workload from hundreds of databases from our company, make both the dataset and source code available, and experimentally show that insightful hypotheses can be discovered.