Gagan Mundada, Rohan Surana, Nandhini Swaminathan, Bodhisattwa Prasad Majumder, Junda Wu, Julian McAuley, Zhouhang Xie. Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2026.

Yu Xia, Subhojyoti Mukherjee, Zhouhang Xie, Junda Wu, Xintong Li, Ryan Aponte, Hanjia Lyu, Joe Barrow, Hongjie Chen, Franck Dernoncourt, Branislav Kveton, Tong Yu, Ruiyi Zhang, Jiuxiang Gu, Nesreen K. Ahmed, Yu Wang, Xiang Chen, Hanieh Deilamsalehy, Sungchul Kim, Zhengmian Hu, Yue Zhao, Nedim Lipka, Seunghyun Yoon, Ting-Hao Kenneth Huang, Zichao Wang, Puneet Mathur, Soumyabrata Pal, Koyel Mukherjee, Zhehao Zhang, Namyong Park, Thien Huu Nguyen, Jiebo Luo, Ryan A. Rossi, Julian McAuley. Proceedings of the 63rd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2025.

Zhouhang Xie, Tushar Khot, Bhavana Dalvi Mishra, Harshit Surana, Julian McAuley, Peter Clark, Bodhisattwa Prasad Majumder. Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 1: Long Papers). 2025.

Large Language Models (LLMs) are revolutionizing conversational recommender systems (CRS) by effectively indexing item content, understanding complex conversational contexts, and generating relevant item titles. However, the autoregressive nature of LLMs, which outputs item titles as a long sequence of subtokens, hinders the ability to efficiently obtain and control recommendations across the entire item set. This challenge in calculating probabilities over all items limits LLMs' potential, such as (1) limiting control over recommendation popularities and (2) preventing the synergy of marrying LLMs and traditional recommender systems (RecSys).

We present a new Python toolkit called RecWizard for Conversational Recommender Systems (CRS). RecWizard offers support for development of models and interactive user interface, drawing from the best practices of the Huggingface ecosystems. CRS with RecWizard are modular, portable, interactive and Large Language Models (LLMs)-friendly, to streamline the learning process and reduce the additional effort for CRS research. For more comprehensive information about RecWizard, please check our GitHub https://github.com/McAuley-Lab/RecWizard.

Conversational recommender systems (CRS) should understand users’ expressed interests, which are frequently semantically rich and knowledge-intensive. Prior works attempt to address this challenge by using external knowledge bases or parametric knowledge in large language models (LLMs). In this paper, we study a complementary solution, exploiting item knowledge in the training data. We hypothesize that many inference-time user requests can be answered by reusing popular crowd-written answers associated with similar training queries. Following this intuition, we define a class of neighborhood-based CRS that makes recommendations by identifying items commonly associated with similar training dialogue contexts. Experiments on Inspired, Redial, and Reddit-Movie benchmarks show our method outperforms state-of-the-art LLMs with 2 billion parameters, and offers on-par performance to 7 billion parameter models while using over 170 times less GPU memory. We also show neighborhood and model-based predictions can be combined to achieve further performance improvements1.

Recent models can generate fluent and grammatical synthetic reviews while accurately predicting user ratings. The generated reviews, expressing users' estimated opinions towards related products, are often viewed as natural language ‘rationales’ for the jointly predicted rating. However, previous studies found that existing models often generate repetitive, universally applicable, and generic explanations, resulting in uninformative rationales. Further, our analysis shows that previous models' generated content often contain factual hallucinations. These issues call for novel solutions that could generate both informative and factually grounded explanations. Inspired by recent success in using retrieved content in addition to parametric knowledge for generation, we propose to augment the generator with a personalized retriever, where the retriever's output serves as external knowledge for enhancing the generator. Experiments on Yelp, TripAdvisor, and Amazon Movie Reviews dataset show our model could generate explanations that more reliably entail existing reviews, are more diverse, and are rated more informative by human evaluators.

In this paper, we present empirical studies on conversational recommendation tasks using representative large language models in a zero-shot setting with three primary contributions. (1) Data: To gain insights into model behavior in "in-the-wild" conversational recommendation scenarios, we construct a new dataset of recommendation-related conversations by scraping a popular discussion website. This is the largest public real-world conversational recommendation dataset to date. (2) Evaluation: On the new dataset and two existing conversational recommendation datasets, we observe that even without fine-tuning, large language models can outperform existing fine-tuned conversational recommendation models. (3) Analysis: We propose various probing tasks to investigate the mechanisms behind the remarkable performance of large language models in conversational recommendation. We analyze both the large language models' behaviors and the characteristics of the datasets, providing a holistic understanding of the models' effectiveness, limitations and suggesting directions for the design of future conversational recommenders.