Extreme Classification (XC) architectures, which utilize a massive One-vs-All (OvA) classifier layer at the output, have demonstrated remarkable performance on problems with large label sets. Nonetheless, these architectures falter on tail labels with few representative samples. This phenomenon has been attributed to factors such as classifier over-fitting and missing label bias, and solutions involving regularization and loss re-calibration have been developed. This paper explores the impact of label variance - a previously unexamined factor - on the tail performance in extreme classifiers. It also develops a method to systematically reduce label variance in XC by transferring the knowledge from a specialized tail-robust teacher model to the OvA classifiers. For this purpose, it proposes a principled knowledge distillation framework, LEVER, which enhances the tail performance in extreme classifiers with formal guarantees on generalization. Comprehensive experiments are conducted on a diverse set of XC datasets, demonstrating that LEVER can enhance tail performance by around 5\% and 6\% points in PSP and coverage metrics, respectively, when integrated with leading extreme classifiers. Moreover, it establishes a new state-of-the-art when added to the top-performing Renee classifier. Extensive ablations and analyses substantiate the efficacy of our design choices. Another significant contribution is the release of two new XC datasets that are different from and more challenging than the available benchmark datasets, thereby encouraging more rigorous algorithmic evaluation in the future. Code for LEVER is available at: aka.ms/lever.

The objective in eXtreme Classification (XC) is to find relevant labels for a document from an exceptionally large label space. Most XC application scenarios have rich auxiliary data associated with the input documents, e.g., frequently clicked webpages for search queries in sponsored search. Unfortunately, most of the existing XC methods do not use any auxiliary data. In this paper, we propose a novel framework, Online Auxiliary Knowledge (OAK), which harnesses auxiliary information linked to the document to improve XC accuracy. OAK stores information learnt from the auxiliary data in a knowledge bank and during a forward pass, retrieves relevant auxiliary knowledge embeddings for a given document. An enriched embedding is obtained by fusing these auxiliary knowledge embeddings with the document's embedding, thereby enabling much more precise candidate label selection and final classification. OAK training involves three stages. (1) Training a linker module to link documents to relevant auxiliary data points. (2) Learning an embedding for documents enriched using linked auxiliary information. (3) Using the enriched document embeddings to learn the final classifiers. OAK outperforms current state-of-the-art XC methods by up to $\sim 5 \%$ on academic datasets, and by $\sim 3 \%$ on an auxiliary data-augmented variant of LF-ORCAS-800K dataset in Precision@1. OAK also demonstrates statistically significant improvements in sponsored search metrics when deployed on a large scale search engine.

We develop accurate and efficient solutions for large-scale retrieval tasks where novel (zero-shot) items can arrive continuously at a rapid pace. Conventional Siamese-style approaches embed both queries and items through a small encoder and retrieve the items lying closest to the query. While this approach allows efficient addition and retrieval of novel items, the small encoder lacks sufficient capacity for the necessary world knowledge in complex retrieval tasks. The extreme classification approaches have addressed this by learning a separate classifier for each item observed in the training set which significantly increases the representation capacity of the model. Such classifiers outperform Siamese approaches on observed items, but cannot be trained for novel items due to data and latency constraints. To bridge these gaps, this paper develops: (1) A new algorithmic framework, EMMETT, which efficiently synthesizes classifiers on-the-fly for novel items, by relying on the readily available classifiers for observed items; (2) A new algorithm, IRENE, which is a simple and effective instance of EMMETT that is specifically suited for large-scale deployments, and (3) A new theoretical framework for analyzing the generalization performance in large-scale zero-shot retrieval which guides our algorithm and training related design decisions. Comprehensive experiments are conducted on a wide range of retrieval tasks which demonstrate that IRENE improves the zero-shot retrieval accuracy by up to 15% points in Recall@10 when added on top of leading encoders. Additionally, on an online A/B test in a large-scale ad retrieval task in a major search engine, IRENE improved the ad click-through rate by 4.2%. Lastly, we validate our design choices through extensive ablative experiments. The source code for IRENE is available at https://aka.ms/irene.

Extreme Classification (XC) seeks to tag data points with the most relevant subset of labels from an extremely large label set. Performing deep XC with dense, learnt representations for data points and labels has attracted much attention due to its superiority over earlier XC methods that used sparse, hand-crafted features. Negative mining techniques have emerged as a critical component of all deep XC methods, allowing them to scale to millions of labels. However, despite recent advances, training deep XC models with large encoder architectures such as transformers remains challenging. This paper notices that memory overheads of popular negative mining techniques often force mini-batch sizes to remain small and slow training down. In response, this paper introduces NGAME, a light-weight mini-batch creation technique that offers provably accurate in-batch negative samples. This allows training with larger mini-batches offering significantly faster convergence and higher accuracies than existing negative sampling techniques. NGAME was found to be up to 16% more accurate than state-of-the-art methods on a wide array of benchmark datasets for extreme classification, as well as 3% more accurate at retrieving search engine queries in response to a user webpage visit to show personalized ads. In live A/B tests on a popular search engine, NGAME yielded up to 23% gains in click-through-rates. Code for NGAME is available at https://github.com/Extreme-classification/ngame