Toolkits are an important means of sharing expertise and influencing practice. However, the work of making and sustaining toolkits is not well understood. We address this gap by conducting 20 semi-structured interviews with toolkit designers, focusing on toolkits intended to help practitioners such as librarians, teachers, and community workers. We analyze these interviews to surface key aspects of participants’ design journeys: (1) how their projects began; (2) how they conceptualized use; (3) how they collaborated with users; (4) and what happened once their toolkit was released. We illustrate these aspects through three narratives, and discuss our findings to provide considerations for designers and scholars. We highlight how designers co-construct communities alongside their toolkits, helping us form a more nuanced understanding of the social aspects underpinning toolkit projects. Collectively, these contributions can help us identify challenges and opportunities in this design space, laying the groundwork to increase toolkits’ social impact.

In recent years, concerns have increased over the lack of contributor diversity in open source software (OSS), despite its status as a paragon of open collaboration. OSS is an important form of digital infrastructure and part of a career path for many developers. While there exists a growing body of literature on cisgender women's under-representation in OSS, the experiences of contributors from other marginalized groups are comparatively absent from the literature. Such is the case for trans contributors, a historically influential group in OSS. In this study, we interviewed 21 trans participants to understand and represent their experiences in the OSS literature. From their experiences, we theorize two related paradoxes of openness in OSS: the paradox of openness and display and the paradox of openness and governance. In an increasingly violent world for trans people, we draw on our theorizing to build recommendations for more inclusive and safer OSS projects for contributors.

Open source software represents an important form of digital infrastructure as well as a pathway to technical careers for many developers, but women are drastically underrepresented in this setting. Although there is a good body of literature on open source participation, there is very little understanding of the participation trajectories and contribution experiences of women developers, and how they compare to those of men developers, in open source software projects. In order to understand their joining and participation trajectories, we conducted interviews with 23 developers (11 men and 12 women) who became core in an open source project. We identify differences in women and men's motivations for initial contributions and joining processes (e.g. women participating in projects that they have been invited to) and sustained involvement in a project. We also describe unique negative experiences faced by women contributors in this setting in each stage of participation. Our results have implications for diversifying participation in open source software and understanding open source as a pathway to technical careers.

The rapid growth of open source software necessitates a deeper understanding of moderation and governance methods currently used within these projects. The code of conduct, a set of rules articulating standard behavior and responsibilities for participation within a community, is becoming an increasingly common policy document in open source software projects for setting project norms of behavior and discouraging negative or harassing comments and conversation. This study describes the conversations around adopting and crafting a code of conduct as well as those utilizing code of conduct for community governance. We conduct a qualitative analysis of a random sample of GitHub issues that involve the code of conduct. We find that codes of conduct are used both proactively and reactively to govern community behavior in project issues. Oftentimes, the initial addition of a code of conduct does not involve much community participation and input. However, a controversial moderation act is capable of inciting mass community feedback and backlash. Project maintainers balance the tension between disciplining potentially offensive forms of speech and encouraging broad and inclusive participation. These results have implications for the design of inclusive and effective governance practices for open source software communities.