Leonard Posner

dblp:324/1726 · DBLP profile ↗
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1ranked-venue papers
0as first author
1since 2021 · last 2022
—ORCID · none

Domains — the database's venue-derived domains; a paper can count in several

Artificial intelligence and machine learning · 1 · 1 since 2021Graphics, computer vision, multimedia, augmented reality and games · 1 · 1 since 2021

Expertise — from the expertise taxonomy: the topics of the expert's papers under the CCF categories. A weight counts papers with recency: 1 for a paper about the topic, 0.3 when the topic is its context, halved every five years.

Software engineering, system software, and programming languages
1 paper
Software maintenance and evolution · 100%
Artificial intelligence
1 paper
Information extraction and text analysis · 100%

Topics — the 4 heaviest of 4, each with the papers that count most for it

TopicWeightPapersLastEvidence papers
Natural language and speech › Information extraction and text analysis › dialogue analysis
conversation analysis
0.612022
Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services · AAAI 2022
Software maintenance and evolution › issue management
issue triaging
0.612022
Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services · AAAI 2022
Software maintenance and evolution › issue management
issue resolution
0.212022
Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services · AAAI 2022
Software maintenance and evolution › devops
site reliability engineering
0.212022
Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services · AAAI 2022

Methods — techniques the papers use, named apart from their topics

unsupervised learning · 1.1supervised learning · 1.1language model fine-tuning · 1.1
YearPublicationVenuePosition
2022 Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services
abstract
Site Reliability Engineers (SREs) play a key role in identifying the cause of an issue and preforming remediation steps to resolve it. After an issue is reported, SREs come together in a virtual room (collaboration platform) to triage the issue. While doing so, they leave behind a wealth of information, in the form of conversations, which can be used later for triaging similar issues. However, usability of these conversations offer challenges due to them being and scarcity of conversation utterance label. This paper presents a novel approach for issue artefact extraction from noisy conversations with minimal labelled data. We propose a combination of unsupervised and supervised models with minimal human intervention that leverages domain knowledge to predict artefacts for a small amount of conversation data and use that for fine-tuning an already pre-trained language model for artefact prediction on a large amount of conversation data. Experimental results on our dataset show that the proposed ensemble of the unsupervised and supervised models is better than using either one of them individually. We also present a deployment case study of the proposed artefact prediction.
Amar Prakash Azad, Supriyo Ghosh, Prateeti Mohapatra, Lena Eckstein, Leonard Posner, Robert Kern
AAAI7