We present a Proactive Monitoring Agent designed for large-scale customer data platforms, such as Adobe Experience Platform (AEP), to predict and prevent workflow disruptions before they impact business operations. Unlike existing reactive solutions that assist engineers only after failures occur, our agent anticipates potential failures across multiple workflow stages, explains its predictions in natural language, and interacts with customer support engineers through a conversational interface. The system integrates a machine learning-based Prediction Module, Knowledge Graph APIs for contextual data access, and a Query Processor that powers an interactive Q&A experience, enabling timely and actionable insights to minimize operational risks and maximize business continuity.

Arka Dutta, Sujan Dutta, Rijul Magu, Soumyajit Datta, Munmun De Choudhury, Ashiqur R. KhudaBukhsh. Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2026.

Ensuring annotator quality in training and evaluation data is a key piece of machine learning in NLP. Tasks such as sentiment analysis and offensive speech detection are intrinsically subjective, creating a challenging scenario for traditional quality assessment approaches because it is hard to distinguish disagreement due to poor work from that due to differences of opinions between sincere annotators. With the goal of increasing diverse perspectives in annotation while ensuring consistency, we propose ARTICLE, an in-context learning (ICL) framework to estimate annotation quality through self-consistency. We evaluate this framework on two offensive speech datasets using multiple LLMs and compare its performance with traditional methods. Our findings indicate that ARTICLE can be used as a robust method for identifying reliable annotators, hence improving data quality.

Ensuring annotator quality in training and evaluation data is a key piece of machine learning in NLP. Tasks such as sentiment analysis and offensive speech detection are intrinsically subjective, creating a challenging scenario for traditional quality assessment approaches because it is hard to distinguish disagreement due to poor work from that due to differences of opinions between sincere annotators. With the goal of increasing diverse perspectives in annotation while ensuring consistency, we propose ARTICLE, an in-context learning (ICL) framework to estimate annotation quality through self-consistency. We evaluate this framework on two offensive speech datasets using multiple LLMs and compare its performance with traditional methods. Our findings indicate that ARTICLE can be used as a robust method for identifying reliable annotators, hence improving data quality.

Tharindu Weerasooriya, Sujan Dutta, Tharindu Ranasinghe, Marcos Zampieri, Christopher Homan, Ashiqur KhudaBukhsh. Proceedings of the 2023 Conference on Empirical Methods in Natural Language Processing. 2023.

Divorce is the legal dissolution of a marriage by a court. Since this is usually an unpleasant outcome of a marital union, each party may have reasons to call the decision to quit which is generally documented in detail in the court proceedings. Via a substantial corpus of 17,306 court proceedings, this paper investigates gender inequality through the lens of divorce court proceedings. To our knowledge, this is the first-ever large-scale computational analysis of gender inequality in Indian divorce, a taboo-topic for ages. While emerging data sources (e.g., public court records made available on the web) on sensitive societal issues hold promise in aiding social science research, biases present in cutting-edge natural language processing (NLP) methods may interfere with or affect such studies. A thorough analysis of potential gaps and limitations present in extant NLP resources is thus of paramount importance. In this paper, on the methodological side, we demonstrate that existing NLP resources required several non-trivial modifications to quantify societal inequalities. On the substantive side, we find that while a large number of court cases perhaps suggest changing norms in India where women are increasingly challenging patriarchy, AI-powered analyses of these court proceedings indicate striking gender inequality with women often subjected to domestic violence.

In this paper, we present a computational analysis of the Persian language Twitter discourse with the aim to estimate the shift in stance toward gender equality following the death of Mahsa Amini in police custody. We present an ensemble active learning pipeline to train a stance classifier. Our novelty lies in the involvement of Iranian women in an active role as annotators in building this AI system. Our annotators not only provide labels, but they also suggest valuable keywords for more meaningful corpus creation as well as provide short example documents for a guided sampling step. Our analyses indicate that Mahsa Amini's death triggered polarized Persian language discourse where both fractions of negative and positive tweets toward gender equality increased. The increase in positive tweets was slightly greater than the increase in negative tweets. We also observe that with respect to account creation time, between the state-aligned Twitter accounts and pro-protest Twitter accounts, pro-protest accounts are more similar to baseline Persian Twitter activity.

In this paper, we analyze the responses of three major US cable news networks to three seminal policing events in the US spanning a thirteen month period--the murder of George Floyd by police officer Derek Chauvin, the Capitol riot, Chauvin's conviction, and his sentencing. We cast the problem of aggregate stance mining as a natural language inference task and construct an active learning pipeline for robust textual entailment prediction. Via a substantial corpus of 34,710 news transcripts, our analyses reveal that the partisan divide in viewership of these three outlets reflects on the network's news coverage of these momentous events. In addition, we release a sentence-level, domain-specific text entailment data set on policing consisting of 2,276 annotated instances.