The application of hybrid Partial-Least-Square-Structural-Equation-Modeling-Artificial-Neural-Network in Information Systems (IS) research has surged over the years. Grounded on a systematic literature review from the list of premier and other promising IS journals, we found several concerns and issues. Hitherto, there are no guidelines for IS researchers for the hybrid PLS-SEM-ANN approach. We unlocked the potential of the hybrid PLS-SEM-ANN in providing better insight and understanding for IS researchers. In addition, best practices and recommendations for the adoption of PLS-SEM-ANN are discussed. The study contributes to advancing IS research by conducting a systematic literature review with Biblioshiny apps from the R studio’s Bibliometrix package and then proposing a comprehensive and robust approach to address the duality nature through the linear-nonlinear and compensatory-non-compensatory relationships. We proposed a guideline and suggested the minimum sample size, best practices and recommendations for reporting the results. We discuss the opportunities and prospects of the hybrid approach.

Despite the high utilization of mobile payment during the COVID-19 pandemic, this situation may change in the post-pandemic era. Therefore, great value can be derived from determining the significant antecedents of mobile payment continuance intention. This study looks to do so by introducing a Multi-Dimensional Nomological Network of Mobile Payment Continuance. A two-stage Partial Least Square-Structural Equation Modeling and Artificial Neural Network was utilized for the data analysis. The results provided empirical support to establish the overall nomological network. In addition, more than 70% of the variance in continuance intention was captured. Overall, this study provides practitioners with detailed insights to develop strategies for sustainable utilization and academics with a dynamic framework to look into users’ mobile payment continuance intention.

The COVID-19 pandemic has deeply disrupted the education sector across the world. Consequently, all learning activities must be fully conducted online, leaving no choice for the already stressful students. Through the stressor-strain-outcome framework, this study aims to examine the antecedents and consequences of technostress faced by the students under the context of compulsory e-education. A total of 388 empirical data was gathered and analyzed with the Partial Least Squares Structural Equation Modeling. It was found that anxiety, delay in responses, and risk of arbitrary learning are all positively related to the technostress, which in turn associates negatively with learning satisfaction and learning performance. Unlike past studies that researched e-education from a voluntary enrollment perspective and, therefore, stressed the benefits; this study investigates the negative impacts of compulsory e-education on students. To mitigate future pandemics, we propose a set of strategies that could be implemented.

The emergences of Web 2.0 and cloud computing have contributed greatly to the prevalence of electronic Word-of-Mouth (eWoM). Unlike most of the existing studies which have used linear models, nonlinear relationships were discovered in hotel booking intention. So far, the effects of elaboration-likelihood model (ELM) and demographics have been largely overlooked, though studies have shown that ELM may explain consumers’ perception, behavior, and IS acceptance. Data were gathered from 497 patrons of 10 hotels in Golden Triangle, Kuala Lumpur, Malaysia. Using artificial neural network (ANN), we found that user involvement, positive eWoM, user expertise, perceived credibility, education, negative eWoM, and income are among the important predictors explaining 81% of variance in booking intention. The theoretical implications may further advance eWoM and ELM literatures, while the managerial implications may provide novel understandings to hotel operators, advertisers, and relevant hospitality policy makers in formulating effective decision making.

This study aims to understand users’ motivations to adopt mobile entertainment (m-entertainment). Extending the Technology Acceptance Model (TAM), this study examined the effects of trust, perceived financial cost (PFC), and quality of the service on consumers’ decision in adopting the m-entertainment. Survey data were collected from 524 mobile users and analyzed using both structural equation modeling (SEM) and neural network (NN) . The result showed that perceived usefulness (PU), perceived ease of use (PEOU), and quality of service (QS) are important predictors of m-entertainment adoption. The study contributes to the existing literature by extending the TAM model as well as examining m-entertainment, an important and emerging business model in mobile commerce. A new analytical approach using both SEM and NN was also employed in this study.