Telephone spam has been among the highest network security concerns for users for many years. In response, industry and government have deployed new technologies and regulations to curb the problem, and academic and industry researchers have provided methods and measurements to characterize robocalls. Have these efforts borne fruit? Are the research characterizations reliable, and have the prevention and deterrence mechanisms succeeded? In this paper, we address these questions through analysis of data from several independently-operated vantage points, ranging from industry and academic voice honeypots to public enforcement and consumer complaints, some with over 5 years of historic data. We first describe how we address the non-trivial methodological challenges of comparing disparate data sources, including comparing audio and transcripts from about 3 Million voice calls. We also detail the substantial coherency of these diverse perspectives, which dramatically strengthens the evidence for the conclusions we draw about robocall characterization and mitigation while highlighting advantages of each approach. Among our many findings, we find that unsolicited calls are in slow decline, though complaints and call volumes remain high. We also find that robocallers have managed to adapt to STIR/SHAKEN, a mandatory call authentication scheme. In total, our findings highlight the most promising directions for future efforts to characterize and stop telephone spam.

In 2022, the Anti-Phishing Working Group reported a 70% increase in SMS and voice phishing attacks. Hard data on SMS phishing is hard to come by, as are insights into how SMS phishers operate. Lack of visibility prevents law enforcement, regulators, providers, and researchers from understanding and confronting this growing problem. In this paper, we present the results of extracting phishing messages from over 200 million SMS messages posted over several years on 11 public SMS gateways on the web. From this dataset we identify 67,991 phishing messages, link them together into 35,128 campaigns based on sharing near-identical content, then identify related campaigns that share infrastructure to identify over 600 distinct SMS phishing operations. This expansive vantage point enables us to determine that SMS phishers use commodity cloud and web infrastructure in addition to self-hosted URL shorteners, their infrastructure is often visible days or weeks on certificate transparency logs earlier than their messages, and they reuse existing phishing kits from other phishing modalities. We are also the first to examine in-place network defenses and identify the public forums where abuse facilitators advertise openly. These methods and findings provide industry and researchers new directions to explore to combat the growing problem of SMS phishing.