Timely and high-quality feedback is essential for effective learning in programming courses; yet, providing such support at scale remains a challenge. While AI-based systems offer scalable and immediate help, their responses can occasionally be inaccurate or insufficient. Human instructors, in contrast, may bring more valuable expertise but are limited in time and availability. To address these limitations, we present a hybrid help framework that integrates AI-generated hints with an escalation mechanism, allowing students to request feedback from instructors when AI support falls short. This design leverages the strengths of AI for scale and responsiveness while reserving instructor effort for moments of greatest need. We deployed this tool in a data science programming course with 82 students. We observe that out of the total 673 AI-generated hints, students rated 146 (22%) as unhelpful. Among those, only 16 (11%) of the cases were escalated to the instructors. A qualitative investigation of instructor responses showed that those feedback instances were incorrect or insufficient roughly half of the time. This finding suggests that when AI support fails, even instructors with expertise may need to pay greater attention to avoid making mistakes. We will publicly release the tool for broader adoption and enable further studies in other classrooms. Our work contributes a practical approach to scaling high-quality support and informs future efforts to effectively integrate AI and humans in education.

Generative AI has the potential to enhance education by providing personalized feedback to students at scale. Recent work has proposed techniques to improve AI-generated programming hints and has evaluated their performance based on expert-designed rubrics or student ratings. However, it remains unclear how the rubrics used to design these techniques align with students' perceived helpfulness of hints. In this paper, we systematically study the mismatches in perceived hint quality from students' and experts' perspectives based on the deployment of AI-generated hints in a Python programming course. We analyze scenarios with discrepancies between student and expert evaluations, in particular, where experts rated a hint as high-quality while the student found it unhelpful. We identify key reasons for these discrepancies and classify them into categories, such as hints not accounting for the student's main concern or not considering previous help requests. Finally, we propose and discuss preliminary results on potential methods to bridge these gaps, first by extending the expert-designed quality rubric and then by adapting the hint generation process, e.g., incorporating the student's comments or history. These efforts contribute toward scalable, personalized, and pedagogically sound AI-assisted feedback systems, which are particularly important for high-enrollment educational settings.

Generative AI and large language models hold great promise in enhancing programming education by automatically generating individualized feedback for students. We investigate the role of generative AI models in providing human tutor-style programming hints to help students resolve errors in their buggy programs. Recent works have benchmarked state-of-the-art models for various feedback generation scenarios; however, their overall quality is still inferior to human tutors and not yet ready for real-world deployment. In this paper, we seek to push the limits of generative AI models toward providing high-quality programming hints and develop a novel technique, GPT4HINTS-GPT3.5VAL. As a first step, our technique leverages GPT-4 as a “tutor” model to generate hints – it boosts the generative quality by using symbolic information of failing test cases and fixes in prompts. As a next step, our technique leverages GPT-3.5, a weaker model, as a “student” model to further validate the hint quality – it performs an automatic quality validation by simulating the potential utility of providing this feedback. We show the efficacy of our technique via extensive evaluation using three real-world datasets of Python programs covering a variety of concepts ranging from basic algorithms to regular expressions and data analysis using pandas library.

Generative AI and large language models hold great promise in enhancing computing education by powering next-generation educational technologies. State-of-the-art models like OpenAI’s ChatGPT [8] and GPT-4 [9] could enhance programming education in various roles, e.g., by acting as a personalized digital tutor for a student, a digital assistant for an educator, and a digital peer for collaborative learning [1, 2, 7]. In our work, we seek to comprehensively evaluate and benchmark state-of-the-art large language models for various scenarios in programming education.