In the context of the digital economy, one of the most important issues facing business managers is how to improve digital performance. However, the extant studies exploring this problem are quite limited. Based on information processing theory, this paper proposes a research model to investigate the relationship between employee resilience and digital performance, and the moderating role of enterprise social media usage. According to the analysis of data from 277 employees, this study finds that: (1) employee resilience has a positive effect on employee cognitive flexibility; (2) employee cognitive flexibility can positively influence digital performance, and the effect of employee cognitive flexibility on digital-enabled innovative performance is larger than the effect of employee cognitive flexibility on digital-enabled task performance; (3) both work-related social media usage and social-related social media usage exert a positive moderating effect between employee resilience and employee cognitive flexibility. The findings can help deepen the understanding of the relationship between employee resilience, employee cognitive flexibility, and digital performance, and give business managers suggestions on using enterprise social media to improve digital performance.

Earlier research on the ways in which enterprise social media (ESM) usage contributes to employee resilience is rather limited. Using boundary spanning theory, this paper proposes a research model for investigating how enterprise social media usage contributes to employee resilience. Using Smart PLS 4.0 to analyze the survey data from 370 employees, this study found that, first, when enterprise social media is used for work and social purposes, it has a positive effect on employee boundary spanning, while the effect of social-related ESM usage on employee boundary spanning is larger than work-related ESM usage. Second, employee boundary spanning has the greatest effect on the behavioural dimension of employee-level resilience, followed by the cognitive dimension of employee-level resilience and the contextual dimension. Third, employees’ boundary spanning acts as a partial mediator between enterprise social media and employees’ different levels of resilience. Finally, it is interesting to find that individual adaptability can weaken the relationship between work-related ESM usage and employee boundary spanning, while individual adaptability can strengthen the relationship between social-related ESM usage and employee boundary spanning. The research findings suggest ways of using enterprise social media for specific purposes to increase employees’ different levels of resilience in organisations.

An increasing number of employees are using social media for their daily work. But the relationship between social media use and job performance is controversial. To address this issue, this study explores the impact of different social media platform usage on job performance based on different usage purposes. The media synchronicity theory provides the theoretical foundation. Surveys were conducted in an Internet commerce company in China, generating 301 valid responses for analysis. The results showed that both work-related and social-related use of enterprise social media had a U-shape effect on job performance. Also, work-related use of general social media had a U-shape effect on job performance, whereas social-related use of general social media had no effect on job performance. These results offer insights about how organisations may guide their employees in their use of social media to improve job performance.

As an emerging collaboration platform based on web 2.0 technologies, enterprise social media can provide opportunities and challenges for information acquisition and creativity development. However, existing research on the ways in which enterprise social media use affects employee creativity from both internal and external team perspectives is rather limited. Using communication visibility theory (CVR), this paper proposes a research model for investigating the relationship between enterprise social media (ESM) usage and employee creativity. Drawing on an analysis of 218 employees’ data, this study found that ESM, when used for both work and social purposes, has a positive effect on internal information exchange within teams and external knowledge acquisition across teams, which further contributes to employee creativity. Innovative culture can weaken the relationship between work-related ESM usage and internal team information exchange, and strengthen the relationship between social-related ESM usage and internal team information exchange. The findings suggest means of using enterprise social media for specific purposes to increase creativity and innovation in organizations.