This paper examines the social, technological, and emotional labor of maintaining China’s data-driven governance broadly, and dynamic zero-COVID management in particular. Drawing on ethnographic research in China, we examine the sociotechnical work of maintenance during the 2022 Shanghai lockdown. This labor included coordinating mass testing, quarantine, and lockdown procedures as well as implementing ad-hoc technological workarounds and managing public sentiments. We demonstrate that, far from being effected from the top down, China’s data-driven governance relies on the circumscribed participation of citizens. During Shanghai’s lockdown, citizens with relevant expertise helped to maintain technological stability by fixing or programming data systems, but also to ensure the ongoing production of“positive feelings” about social stability through data-driven governance. In so doing, such citizens simultaneously enacted an ambivalent and circumscribed form of agency, and maintained social and by extension political stability. This article sheds light on data-driven governance and political processes of maintenance.

We examine how two prominent food delivery platforms in India, Swiggy and Zomato, produce a managed digital workforce using a combination of algorithmic control and traditional labor management strategies. Our findings draw from interviews conducted with 13 food delivery workers and a critical discourse analysis of news media coverage. We found that the two platforms combine piece wage restructuring, granular datafication practices, and the use of benevolent language as neoliberal social control mechanisms. We find that this combination of technological governance and strategic managerial practices is a mutually constitutive method of control that restructures labor processes, extracts workers’ compliance and consent, and prevents work disruption. We show that contemporary platform companies draw from strategies that have historically been deployed in industrial labor management. By examining how older and newer regimes of social control and exploitation are strategically intertwined in contemporary platform design, we contribute a historically situated understanding of platform labor that moves beyond dualistic interpretations of “traditional” labor management practices and more recent algorithmic modes of control. Our findings contribute to recent debates in tech labor and algorithmic control by examining how contemporary conditions of precarious work reactivate certain past forms of control and in doing so normalize extreme overwork, exhaustion, speedups, and injuries.

This paper zooms in on a particularly precarious and largely invisibilized group of care workers: middle-aged and less-educated female migrant workers from rural China. Drawing from a mixed-methods study, we specifically examine how the extensive use of data-driven technologies impacts care workers' wellbeing in the workplace. Our findings suggest the extensive use of data-driven healthcare technologies are eroding care workers' workplace wellbeing, especially their sense of identity, agency, and perceived justice. Specifically, in the data-driven workplace, care workers are treated as a servant to data, instead of a human with agency and knowledge. They are no merely care workers who provide various care services for care receivers, but also data workers, whose practices and agency are greatly limited by data. This aggravates preexisting hardship of care workers, and reproduces new social injustice. We suggest CSCW researchers and practitioners take into account how pre-existing social structures shaped the designs of socio-technological systems, and reconceptualize the paradigm of "data-drivenness" for more just and ethical data-driven healthcare technologies.

Using data and data technologies to support healthcare has drawn significant attention recently. While CSCW and HCI have largely celebrated the tremendous promise of 'data-driven healthcare' in reforming the healthcare sector, this paper reveals 'labor-driven reality' of this promised data-driven future. Drawing from a qualitative study in a real-world data-driven long-term care (LTC) facility in China, we demonstrate how data-driven technologies work in practice, and especially how frontline workers, as the crux of this data-driven configuration, conduct a tremendous amount of "data work" to make data-drivenness work. This data work, we argue, goes beyond the "clerical work" and functions as a labor of maintenance, articulation, and repair, that both guarantees data technologies' functionalities and acts as an interface between stakeholders. We conclude by discussing the practices, problems and opportunities of this data work in a boarder socio-cultural context.

Platform labor and gig work have become key sites for understanding a nascent "future of work" hallmarked by informalization and digitization. A growing body of research emphasizes how experiences of platform work are mediated not only by algorithms and user interfaces, but also by gender, race, local cultures as well as labor hierarchies. Drawing from ongoing ethnographic research on the digital transformation of healthcare, we show how therapists' experiences of platform labor are centrally shaped by the historical and ongoing feminization of mental health work. Platforms reinscribe feminized labor conditions that are pervasive in the healthcare industry, and yet platform labor appears as 'useful' to some therapists as they navigate a set of precarious career choices fundamentally structured by feminization. We use the analytic of the stopgap to describe platforms' two-fold reproduction of the status quo: first by offering an approximation of freedom to individual workers, helping to forestall a crisis of unsustainable work conditions; and second by reinscribing the same logics of exploitation in order to make labor scalable. This stopgap analytic reorients the focus away from the impact of the platforms technologies as such, towards the conditions that make stopgap solutions necessary for survival. It also points towards the importance of intervening in the conditions of exclusion and exploitation that help to create a market for platform stopgaps.

This paper turns to one of HCI's central value systems, i.e. its commitments to usefulness and the ideal that technology enables social progress, productivity, and excellence. Specifically, we examine how the seemingly “positive” ideal to make technology “useful” – i.e. to build systems and devices that advance social and technological progress – masks various forms of violence and injustice such as colonial othering, racist exclusions, and exploitation. Drawing from ethnographic research, we show how design and computing methods from design thinking to agile theory and entrepreneurial approaches in tech production and higher education are the latest techniques in the cultivation of useful bodies on behalf of the state, the corporation, the university, and the economy. Aligning with feminist, critical race and critical computing commitments, this paper offers a genealogical approach to show how injustice and violence endure, despite and because of a narrative of progress and positive change.

The paper offers an ethnographic account of racial and cultural difference as sites to contest dominant practices of computing and technology. Specifically, we focus on how a collective of Indonesian biohackers position the care labor of a generation of women (referred to as Nenek-nenek in Bahasa Indonesia) to retrace the origins and boundaries of their making, hacking, and citizen science practices. The paper's contribution is to bring the study of the political economy of hacking and making into conversation with themes of racial and cultural difference in postcolonial computing across HCI, STS, and design. More specifically, the paper examines how Indonesian biohackers position situated histories and expertise as properly technological. Further, we show how their articulation of Indonesian difference was in turn appropriated by foreign hackers and commentators to envision tech futures against the status quo.

What is ‘open design’ and who gets to say what it is? In the emerging body of literature on open design, there is a clear alignment to the values and practices of free culture and open source software and hardware. Yet this same literature includes multiple, sometimes even contradictory strands of technology practice and research. These different perspectives can be traced back to free culture advocates from the 1970s to the 1990s who formulated the ideal of the internet as inherently empowering, democratizing, and countercultural. However, more recent approaches include feminist and critical interventions into hacking and making as well as corporate strategies of “open innovation” that bring end-users and consumers into the design process. What remains today seems to fall into two schools of thought. On one hand, we have the celebratory endorsements of ‘openness’ as applied to technology and design. On the other hand, we have a continuous and expanding critique of these very ideals and questions, where that critique identifies persisting forms of racial, gender, age, and class-based exclusions, and questions about the relationship between open design, labor and power remain largely unanswered.

Workers are increasingly expected to take on the responsibility and effort of preparing for employment in the new economy, where digital technologies play a central role in bridging access to resources, connections, and opportunity. Drawing from multi-year studies of entrepreneurs in Accra and Detroit, two cities that continue to experience high rates of inequality and persistently low incomes for the majority of their residents, this article highlights three key challenges to self-entrepreneurialization in the digital age: self-upgrading, maintaining technology, and overcoming exclusion. Locating these challenges at the intersection of (1) two powerful global discourses of entrepreneurialism and technology upgrade and (2) class frictions and racial dynamics, this paper uncovers ways in which CSCW might support entrepreneurialism in the new economy, particularly given that it is becoming a de facto space of work and mode of living.

Human–computer interaction research on personal informatics in health care has focused on systems that aim to support patient empowerment and enable better health outcomes with data monitoring and tracking. Through examining the lived experience of personal data used to manage chronic illness, we show how such technology design is also the site of radical dependencies, collaborative care arrangements, and wider sociopolitical concerns tied to new forms of technical labor and shifts in medical expertise. Drawing from ethnographic research with open source, do-it-yourself collectives engaged in opening up corporate-controlled type 1 diabetes devices and data, we propose the analytical lens of lived data. Lived data emphasize data as an integral way of living, enacted through a multiplicity of things, relations, and practices, from bodies and needles, social media support groups, and legal processes to writing code, making visualizations, and hacking devices. Building on critical and feminist scholarship of human–machine relations, we articulate the work that goes into producing and living personal data, the physical and emotional costs of data tracking, and the consequences of do-it-yourself as a form of individual empowerment in health and wellness.

This paper explores the relationship between design and intervention, and how scholars of computing and design might strengthen their repertoire of intervention amidst a pervasive sense of there being "no alternative" to structures of inequality and capitalist expansion. Drawing from the authors' long-term ethnographic research on maker, entrepreneurship, and innovation cultures as well as their engagements with professional communities of computing and design, this paper introduces and theorizes modes of intervention that do not fit familiar images of political action such as the countercultural hero or localized resistance. The paper contributes by expanding the analytical repertoire of an interventionist-oriented social computing scholarship. Specifically, it offers three inter-related analytical sensibilities from feminist and critical race studies-"noticing differently," "walking alongside" and "parasitic resistance"- to support political and activist approaches in CSCW and related fields

Through their combination of lifestyle and method, Silicon Valley models for tech production such as design thinking, startup incubators, lean management, etc. are spreading across the globe. These paradigms are positioned by product designers, politicians, investors and corporations alike as replicable routes to individual and national empowerment. They are portrayed as universal templates, portable across national borders and applicable to local needs. We draw from our ethnographic engagements with tech entrepreneurial efforts in Ghana, China, and Jamaica to unpack the stakes involved in their uptake, showing that while local actors produce situated alternatives, their work nevertheless often results in a continued valorization of these seemingly universal methods. We argue that design methods shape not only use practices, but have consequences for the life worlds of professional designers. This includes how they impact personal and national identities, confer legitimacy in transnational innovation circles, and secure access to social and economic resources. Ultimately, we call for an inclusion of these factors in ongoing conversations about design and design methods.

Prior research shows that the social construction of gender evolves in relation to specific economic and social processes. This paper examines how the practice of DIY (do-it-yourself) making has become a productive frame for a collective of fathers in the U.S. to express masculinity, amidst increasingly precarious economics and shifting norms of gender and labor in the home. Drawing from a qualitative interview study with fathers (n=22) and visual analysis of DIY father blogs (n=29), we examine how DIY fatherhood was produced across the material and discursive practices of blogging. This paper contributes an empirical account of a contemporary phenomenon: the construction and performance of DIY practice as a category of fatherhood identity and domestic masculinity. Further, the paper describes how fathers engage in entrepreneurial thinking as a form of domestic male labor.

A growing body of literature addresses the use of Grindr and SCRUFF, location-based networking applications for gay, bisexual, and queer men. This study builds on that work, asking whose sexuality is produced in the design and use of these applications. Drawing from ethnographic research and discourse analysis, we build on analytical frames from science and technology studies, feminist HCI, and sexuality studies, proposing what we call the desiring user: a user whose desires and sexuality are mediated through technological devices in particular ways. In doing so, we demonstrate how the discursive constructions of the user put forth by the creators of Grindr and SCRUFF clash with the lived reality of our rural interlocutors. We address emerging themes in CSCW and HCI related to the construction of sexual subjectivities and social computing in rural settings.

Designing systems to support the social context of personal data is a topic of importance in CSCW, particularly in the area of health and wellness. The relational complexities and psychological consequences of living with health data, however, are still emerging. Drawing on a 12+ month ethnography and corroborating survey data, we detail the experiences of parents using Nightscout--an open source, DIY system for remotely monitoring blood glucose data-with their children who have type one diabetes. Managing diabetes with Nightscout is a deeply relational and (at times) contested activity for parent-caregivers, whose practices reveal the tensions and vulnerabilities of caregiving work enacted through data. As engagement with personal data becomes an increasingly powerful way people experience life, our findings call for alternative data narratives that reflect a multiplicity of emotional concerns and social arrangements. We propose the analytic lens of caring-through-data as a way forward.

From statistics and mapping to engineering and medicine, technology has long been a tool of governance, shaping how nation states control their own and other regions' populations and natural resources. More recently, a nation's capacity to cultivate citizens as tech innovators and entrepreneurs is considered an indicator of its economic prosperity and global power. We show how this turn towards innovation and entrepreneurship is central to how technological and political elites tinker with new modes of governance and define the relationship between the future of the nation and its citizenry in economic terms. Drawing from long-term multi-sited ethnographic research in the United States, China, and Africa, we present a subset of findings to show how these shifts in governance are being enacted through interconnections between politicians and technologists, and the products, spaces, and educational ideals they fund and create. We argue that making sense of these shifts in governance is essential for current and future CSCW scholarship as they intersect with issues of power within social computing.

HCI shapes in important ways dominant notions of what counts as innovation and where (good) design is located. In this paper, we argue for the continuous expansion of the body of critical and reflexive work that asks both researcher and designer to reflect on their values of design in the world. Drawing from ethnographic research in Accra, Ghana and Shenzhen, China, we illustrate how design is as much about making artifacts as it is about producing national identity, reputation, and economic gain. Technology entrepreneurs take from and resist the discourse of their cities as emerging sites of Silicon-Valley type innovation. They render the narrative of "catching up with the west" overly simplistic, ahistorical and blind to situated practices of design. This view, we argue, is critical for interrogating our views of design especially as it becomes more central in the contemporary global economy.

HCI research has both endorsed "making" for its innovation and democratization capacity and critiqued its underlying technosolutionism, i.e., the idea that technology provides solutions to complex social problems. This paper offers a reflexive-interventionist approach that simultaneously takes seriously the critiques of making's claims as technosolutionist while also embracing its utopian project as worth reconstituting in broader sociopolitical terms. It applies anthropological theory of the global and feminist-utopianism to the analysis of findings from research on making cultures in Taiwan and China. More specifically, the paper provides ethnographic snippets of utopian glimmers in order to speculatively imagine and explore alternative futures of making worth pursuing, and in so doing re-constitute the utopian vision of making.

This paper tells a story of DIY (do it yourself) making that does not neatly fit more familiar narratives of making: as individual empowerment, as a democratizing force, and as technoscientific innovation. Drawing on ethnographic research with a collective of elderly electronic hackers in China, we provide insights into the socio-technical and politico-economic processes of hacking and making. This paper examines how the activity of making functioned for elderly DIY enthusiasts as way of remaking and reliving the past and as a means for expressing class belonging and citizenship. We show that making and hacking is not practiced in a void independent of social, political or economic forces. Rather, making unfolds in relation to, and is contingent on, societal norms and specific techno-cultural histories. As much as hacking empowers certain people, it excludes others and functions as a site for the exercise of power and social distinction making.

In this paper, we discuss how a flourishing scene of DIY makers is turning visions of tangible and ubiquitous computing into products. Drawing on long-term multi-sited ethnographic research and active participation in DIY making, we provide insights into the social, material, and economic processes that undergird this transition from prototypes to products. The contribution of this paper is three-fold. First, we show how DIY maker practice is illustrative of a broader "return to" and interest in physical materials. This has implications for HCI research that investigates questions of materiality. Second, we shed light on how hackerspaces and hardware start-ups are experimenting with new models of manufacturing and entrepreneurship. We argue that we have to take seriously these maker practices, not just as hobbyist or leisure practice, but as a professionalizing field functioning in parallel to research and industry labs. Finally, we end with reflections on the role of HCI researchers and designers as DIY making emerges as a site of HCI innovation. We argue that HCI is positioned to provide critical reflection, paired with a sensibility for materials, tools and design methods.

System design for seniors often focuses on the decline of their biological capabilities and social connectedness. This approach has been challenged as too simplistic to capture what it really means to be senior. This paper presents a qualitative study of 17 seniors in urban China (age ranging from 50s to 70s), who have adopted and incorporated ICT into their daily lives. Findings from this study show that the ways in which seniors attend to ICT are not simply shaped by changes in health or other wellbeing, but also by their life attitudes, value systems, relationships to younger generations as well as historical specifics during their coming of age. This paper contributes by showing that 1) what it means to be senior is shaped from within a whole social ecology of past and current experiences, values and interactions; 2) senior identities are not fixed, but continuously negotiated, articulated and enacted through ICT; 3) social interaction and access of technologies are highly intertwined.

It is not surprising that HCI researchers are attracted to the role of technology in global processes as many of us already live inherently transnational lives. While the notion of global connectedness is hardly new, the issues that confront us are more than specific concerns for remote migration, distributed work, or developing nations. Rather, we argue that transnational HCI is a contemporary condition of the design and use of technological systems, both at home and abroad. This special issue of Human-Computer Interaction is dedicated to exploring how and why a transnational lens matters to the study, design, and development of computational systems. We consider this theoretical perspective in terms of both present technology use to construct and manage transnational relations and processes, and the possibilities such a lens opens for future research and design. The papers in this issue contribute to the field of HCI by bringing the principles developed in anthropology, sociology, and elsewhere to bear on the conversation in HCI, retooling them for our present context, while preserving the richness of their methodological orientation.

In this article, we present and articulate the analytical lens of multisited design to illuminate transnational connections between sites of design, and aid in the translation of knowledge between designers and ethnographers. This position emerges from the authors' respective engagements in ethnographic research and design engagements with a slum community center in Bangkok, Thailand, and with “makers” and entrepreneurs in Shanghai and Shenzhen, China. In both cases, we found design to be a site of engagement with and interpretation of wider connections between different locales, and between local and global networks. We identify four crucial aspects of design for the purposes of this discussion: It is normative, concerned with function and the attainment of goals; it is practical, and oriented toward constraints and opportunities; it frames and defines problems concurrently with solving them; and it takes a systems approach that accounts for the broad context of the design situation. Approaching and participating in these aspects of design evolved in concert with our ethnographic fieldwork and analysis, allowing us to take design seriously without sacrificing an ethnographic commitment to nuanced description. We conclude by touching on the epistemological similarities, rather than conflicts, between ethnography and design.

Feedback on resource consumption is often explored as a way to raise awareness and saving resources. This paper reports findings from a user study of a feedback system deployed in a Chinese university dormitory with a prepaid electricity system, a context different from the more common domestic setting in the West explored in prior research. With this work, we move beyond resource conservation and draw attention to an often-neglected aspect of infrastructural work -- the work to ensure the smooth and continuous supply of resources from end users. This paper examines the ways in which people attend to electricity through what we term collective infrastructural work, i.e. people perceive electricity as a marginal concern, and yet invest time to maintain it collectively. We draw out a number of implications for design and evaluation from this work.

The diverse ways in which technologies are modified and appropriated into local contexts are an important theme in CSCW research. Today, translocal processes such as the formation of international corporations and the movement of people and ideas across nation states increasingly shape these local contexts of technology use and design. We draw from prior work on appropriation in CSCW and meld it with work from transnational studies to illustrate appropriation as a cultural phenomenon and as it unfolds in relation to emerging translocal processes. We ground our explorations in findings from ethnographic research on collaborations and exchange among IT professionals in urban China. This work makes two main contributions. First, it expands CSCW's focus on socio-technical systems by taking seriously socio-political and socio-economic processes. Second, it contributes to debates on cross-cultural and global technological development by employing transnational imagination as an analytical tool.

Design and evaluation of user-generated media production and sharing in Human-Computer Interaction (HCI) often focus on formal and informal media sharing, such as communication within social networks, automatic notifications of activities, and the exchange of digital artifacts. However, conceptual tools for understanding how people relate to the audiences they reach through these systems are limited. The increasing interest in user-generated content in HCI demands the infusion of new methods and theories that explicitly engage the construction and use of media within and among large groups of individuals and systems. In this paper, we suggest that the notion of “publics,” drawn from media theory, provides useful insights into user-driven, social, and cultural forms of technology use and digital content creation. We illustrate this by employing the notion of publics to the findings from a two-month deployment of a mobile photo sharing platform in a youth housing community. The results of this empirical work coupled with a theoretical examination of publics stimulate reflection on prevailing interpretations of user-designer-reader roles. The paper provides an outlook for potentially new and productive ways of understanding interdependencies within those activities. Implications that can be drawn from this work concern the role of digital media creation and sharing for the formation of collectives and how people position themselves collectively in relation to larger social groups and societal norms. The analysis suggests fruitful crossovers among HCI, Media Theory and New Media Research by approaching the user as both consumer and producer of digital content.

The workshop will consider the ways in which authority is distributed throughout the design process, what kind of authority inheres in design, and also the ways that we design authority into processes and materials. We will explore the relationship between particular critical modes of making and the forms of authority that they construct.

In this paper, we introduce LoRy, a system for an interactive story telling game that engages children in reflective ways on issues around healthy nutrition. LoRy provides distributed information from different perspectives in a ubiquitous computing environment where children can explore, gather, combine, and reconfigure information.

We analyze online gaming as a site of collaboration in a digital-physical hybrid. We ground our analysis in findings from an ethnographic study of the online game World of Warcraft in China. We examine the interplay of collaborative practices across the physical environment of China's Internet cafes and the virtual game space of World of Warcraft. Our findings suggest that it may be fruitful to broaden existing notions of physical-digital hybridity by considering the nuanced interplay between the digital and physical as a multi-dimensional environment or "ecology". We illustrate how socio-economics, government regulations and cultural value systems shaped a hybrid cultural ecology of online gaming in China.